Global Tool Radar

Subcategory research

Live Chat Software

Tools that let businesses offer real-time website or in-app chat with customers and prospects. This category includes chat widgets, routing, agent inboxes, and visitor context, but excludes standalone AI chatbot platforms when automated conversation design is the main purchase driver.

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Live Chat Software product list

10 published tools. Filter the complete list below.

#1

Crisp

Crisp is a customer messaging platform that combines website and mobile chat, a shared omnichannel inbox, routing, customer context, automation, AI assistance, and support analytics.

77Consider
Pricing
  • Free plan available — see plan limits
  • Paid · Mini · $45 USD · per workspace · per month · Mini monthly rate · minimum 1 workspace · Public Mini workspace
  • Paid · Essentials · $95 USD · per workspace · per month · Essentials monthly rate · minimum 1 workspace · Public Essentials workspace
  • Some paid plan amounts are unverified — check official pricing
  • Usage charges
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management
#3

Olark

Olark is website live-chat software that combines a customizable visitor widget, human agent workspace, routing, transcripts, reporting, integrations, and an optional AI website agent.

74Consider
Pricing
  • Paid · Human-only live chat · $29 USD · per agent · per month · Human-only live chat · minimum 1 agent · Public human-only live-chat route
  • Paid · Standard AI Website Agent · $400 USD · per account · per month · Standard AI Website Agent annual billing · billed annually · minimum 1 account · Standard AI Website Agent package with one human agent seat
  • Some paid plan amounts are unverified — check official pricing
  • Per-seat pricing
  • Usage charges
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Chatbot ticket deflection
#4

Smartsupp

Smartsupp is a live-chat and customer-care platform that combines website chat, social messaging, email, agent collaboration, automation, AI assistance, and conversation analytics.

73Watchlist
Pricing
  • Free plan available — see plan limits
  • Paid · Solo · $17 USD · per account · per month · Solo USD billed annually · discounted · billed annually · Public Solo annual-billing state
  • Paid · Plus · $25 USD · per account · per month · Plus USD billed annually · discounted · billed annually · Public Plus annual-billing state
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management
#5

tawk.to

tawk.to is a hosted live-chat platform with unlimited free agents, chat volume and websites, plus visitor monitoring, a shared inbox, reporting, a built-in CRM, and optional paid AI and service add-ons.

73Watchlist
Pricing
  • Free plan available — see plan limits
  • Paid · AI Assist Growth · $29 USD · per AI Assist subscription · per month · Growth monthly billing · billed monthly · minimum 1 subscription · AI Assist Growth monthly billing
  • Paid · AI Assist Growth · $290 USD · per AI Assist subscription · per year · Growth annual billing · billed annually · minimum 1 subscription · AI Assist Growth annual billing
  • Some paid plan amounts are unverified — check official pricing
  • Usage charges
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Chatbot ticket deflection
#6

Tidio

Tidio is a customer-support platform combining live chat, ticketing, social messaging, automation flows, and an AI agent in one workspace.

73Watchlist
Pricing
  • Free plan available — see plan limits
  • Paid · Starter · $24.17 USD · per account · per month · Starter annual-state monthly display · discounted · minimum 1 account · Displayed in the annual pricing state; payment timing and contractual commitment are not established in the reviewed capture
  • Paid · Growth · $49.17 USD · per account · per month · Growth annual-state starting display for 250 conversations · discounted · minimum 1 account · Displayed annual-state starting rate for 250 billable conversations; payment timing and contractual commitment are not established in the reviewed capture
  • Some paid plan amounts are unverified — check official pricing
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Chatbot ticket deflection
#7

LiveChat

LiveChat is a real-time customer messaging platform for website chat, agent routing, visitor context, proactive engagement, reporting, and integrations.

72Watchlist
Pricing
  • Paid · Starter · $25 USD · per person · per month · Starter billed monthly · billed monthly · minimum 1 person · Public monthly-billing state; Starter permits one user
  • Paid · Starter · $19 USD · per person · per month · Starter billed-annually display · discounted · minimum 1 person · Public billed-annually display state; full payment timing and cancellation term not inferred
  • Some paid plan amounts are unverified — check official pricing
Best for
  • Mid-market
  • Enterprise
  • Small business
  • Omnichannel queue management
#8

Comm100 Live Chat

Comm100 Live Chat is a website and in-app live-chat product for customizable widgets, visitor monitoring, agent routing, conversation handling, analytics, integrations, and regulated deployments.

71Watchlist
Pricing
  • Paid · Live Chat Startup · $39 USD · per agent · per month · Startup monthly billing · billed monthly · minimum 1 agent · One unique license per Live Chat agent
  • Paid · Live Chat Startup · $31 USD · per agent · per month · Startup annual billing · discounted · billed annually · minimum 1 agent · Annual billing and one unique license per Live Chat agent
  • Some paid plan amounts are unverified — check official pricing
  • Per-seat pricing
Best for
  • Enterprise
  • Mid-market
  • Small business
  • Omnichannel queue management
#10

Chatra

Chatra is live-chat and messaging software with a website widget, shared agent workspace, bots, visitor context, email and social channels, reporting, mobile apps, and developer APIs.

65Watchlist
Pricing
  • Free plan available — see plan limits
  • Paid · Essential · £31 GBP · per agent · per month · Essential Monthly United Kingdom display · billed monthly · minimum 1 agent · Essential plan in the explicit Monthly selector state
  • Paid · Essential · £25 GBP · per agent · per month · Essential Yearly selector United Kingdom display · discounted · minimum 1 agent · Essential plan in the explicit Yearly selector state
  • Per-seat pricing
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Chatbot ticket deflection
  • Omnichannel queue management