- A team wants to start with basic website chat and expand by plan: Chatra provides a free one-agent entry point and paid paths to unlimited chats, bots, social and email channels, groups, reporting, and APIs.
- Agents need web, desktop, and mobile access to conversations: The plan table includes browser, Windows, Mac, iOS, and Android workspaces.
Customer Service & Support / Live Chat Software
Chatra Review, Pricing, Pros & Cons
Chatra is live-chat and messaging software with a website widget, shared agent workspace, bots, visitor context, email and social channels, reporting, mobile apps, and developer APIs.
Research by Global Tool Radar Research SystemEvidence checked: Aug 10, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- The buyer requires a full enterprise contact center: Chatra focuses on live chat and messaging rather than voice, workforce management, and full contact-center orchestration.
- Advanced governance, SSO, audit, retention, and regional data controls must be publicly documented before purchase: The reviewed public plan materials establish SSL and ordinary controls but do not establish a complete enterprise-governance package.
- Free single-agent plan plus per-agent monthly and yearly selector rates for Essential and Pro
- Essential · £31 GBP · per agent · per month · Essential Monthly United Kingdom display · billed monthly · minimum 1 agent · Essential plan in the explicit Monthly selector state
- Essential and Pro include a 10-day free trial with no credit card required.
Product scope
Product functionality and purchase scope
This profile evaluates the exact Chatra product across its Free, Essential, and Pro plans, including website chat and plan-dependent email, social, bot, reporting, and developer capabilities.
Product checked: Aug 10, 2026
- Chatra Free
- Chatra Essential
- Chatra Pro
- Brevo platform products outside the Chatra plan ladder
- Third-party ecommerce, help-desk, and collaboration products connected to Chatra
- Standalone contact-center suites
Pricing plans
Chatra pricing table
Pricing checked: Aug 10, 2026
Official factConfidence 99%1 linked source
In the verified United Kingdom display state, Essential shows GBP 31 per agent per month in the Monthly state and GBP 25 per agent per month in the Yearly state; Pro shows GBP 41 and GBP 33 respectively. The Yearly selector does not establish payment timing or a non-cancellable commitment.
Official pricing pagePricing cautions
- The pricing page is localized: The verified capture returned GBP prices for the United Kingdom display state; buyers in other markets should confirm their local currency and tax treatment.
- The Yearly selector does not establish payment or contract terms: Lower per-agent monthly-equivalent amounts are explicitly bound to the Yearly state, but payment timing, renewal, and cancellation commitments were not stated in the captured page.
PlanPriceKey differencesBest for
FreeChatra Free
- £0 GBP · per account · per month · Free United Kingdom display · no commitment · minimum 1 agent · One-agent Chatra Free account
- Maximum chats per month: 5 chats; Free plan.
EssentialChatra Essential
- £31 GBP · per agent · per month · Essential Monthly United Kingdom display · billed monthly · minimum 1 agent · Essential plan in the explicit Monthly selector state
- £25 GBP · per agent · per month · Essential Yearly selector United Kingdom display · discounted · minimum 1 agent · Essential plan in the explicit Yearly selector state
- Free trial: 10 days; No credit card required.
- Maximum chats per month: Unlimited chats; Essential plan.
ProChatra Pro
- £41 GBP · per agent · per month · Pro Monthly United Kingdom display · billed monthly · minimum 1 agent · Pro plan in the explicit Monthly selector state
- £33 GBP · per agent · per month · Pro Yearly selector United Kingdom display · discounted · minimum 1 agent · Pro plan in the explicit Yearly selector state
- Free trial: 10 days; No credit card required.
- REST API and outgoing webhooks: Included; Pro plan.
Plan upgrade triggers
Verified plan boundaries that can change the required edition.
The account needs more than one agent or five chats per month, or requires email, social, bots, triggers, and richer visitor information.
Supporting pricing evidenceThe team needs agent groups, chat ratings, operating hours, reports, data export, REST API, outgoing webhooks, or Pro-only integrations.
Supporting pricing evidenceLicense calculator
License cost scenarios
Adjust the license quantity to compare public recurring rates across the available plans.
PlanPriceMonthly equivalent12-month license-rate estimate
EssentialEssential Monthly United Kingdom display£31.00 GBP / agent / month£155.00 GBP£1,860.00 GBP
License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.
What is included, connected, or sold separately
Product scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
Email and social messagingRelationship not verified
The Free plan does not include these paid-channel functions.
Plan: Essential: Not verified · Pro: Not verified
REST API and outgoing webhooksRelationship not verified
JavaScript API has broader availability, while REST API and outgoing webhooks are Pro-only in the plan table.
Plan: Pro: Not verified
Website live chatRelationship not verified
Free is limited to five chats per month; paid plans are unlimited.
Plan: Free: Not verified · Essential: Not verified · Pro: Not verified
How the score is calculated
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.
- Evidence confidence
- 76%
- AI claim confidence
- 99%
- Required-field evidence status
- 100%
- Evidence freshness
- 54%
- Field traceability
- 100%
- Model agreement
- 91%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 8 of 8 weighted claims have evidence links.
- 0 A1 documentary official sources and 7 A2 official product sources are linked.
- 3 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- 4 weighted claims are past the review window.
- No blocking evidence conflict was identified.
Real-time chat experience18%
79Delivers reliable real-time customer communication via an online and offline widget, though advanced visitor engagement options require paid tiers.
Routing and agent productivity16%
65Shared multi-device workspaces aid day-to-day handling, and Pro agent groups add team routing, though finer skill-based or queue controls are not described beyond those constructs.
Automation and AI handoff14%
61Rule-based chatbots, triggers, and Pro webhooks provide basic automation and handoff options, but the facts do not establish generative AI orchestration or advanced automated decisioning.
Customer context and integrations14%
75Consolidates website, email, and social messaging, but restricts developer REST APIs and webhooks to the Pro tier.
Security and governance13%
41The product is not positioned for enterprise-grade SSO, audit, retention, or governance documentation, so buyers with those mandates face a clear governance gap.
Usability, support, and total cost13%
71A zero-cost one-agent Free tier, 10-day no-card trials on Essential and Pro, and clear per-agent GBP rates support low entry cost, while advanced controls move cost to Pro and local currency or tax may differ from the UK display.
Analytics and service quality12%
58Restricts service quality analytics, chat ratings, and data export capabilities to the high-tier Pro plan.
Public review signals
Chatra has favorable aggregates across both large and smaller review samples
Capterra and GetApp display favorable ratings from a shared 452-review pool, while G2 provides a smaller exact-product sample with a somewhat lower aggregate score.
Public review signals updated: Aug 10, 2026
Capterra4.7/5
- Review count
- 452 reviews
- Source context
- Chatra on CapterraExact product
G24.2/5
- Review count
- 32 reviews
- Source context
- Chatra on G2Exact product
GetApp4.7/5
- Review count
- 452 reviews
- Source context
- Chatra on GetAppExact product
Marketplace app signals
Marketplace app signals
These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.
Shopify App Store4.5/5
- Review count
- 272 reviews
- Evaluated scope
- Integration
- Storefront
- global
Chatra tag profile
Company size
- Small business
- Mid-market
Use case
- Chatbot ticket deflection
- Omnichannel queue management
Chatra core capabilities
- Online and offline website chat widget
- Email, Facebook Messenger, and Instagram channels on applicable plans
- Rule-based chatbots, lead forms, targeted messages, and triggers
- Visitor details, browsing context, conversation history, and ecommerce cart context
- Shared browser, desktop, and mobile agent workspace
- Pro groups, ratings, reports, exports, REST API, and webhooks
Detailed strengths and purchase cautions
Why it is worth considering
- The Free plan lets one agent run basic website chat at zero cost for up to five chats per month, lowering the barrier for solo testing.
- Essential removes the chat cap and adds email helpdesk, Facebook Messenger, Instagram, rule-based bots, triggers, lead forms, and richer visitor context for growing teams.
- Agents work from a shared browser, desktop, and mobile workspace, so conversations can continue across devices without changing tools.
- Visitor details, browsing context, conversation history, and ecommerce cart context give agents in-chat signals for more relevant replies.
What to confirm before buying
- Any sustained volume past five chats per month or a second agent requires leaving Free for a paid per-agent plan.
- Agent groups, operating hours, ratings, reports, exports, REST API, and webhooks sit on Pro, so Essential buyers cannot rely on those controls.
- Automation is limited to rule-based chatbots, lead forms, targeted messages, and triggers rather than generative AI orchestration.
- Enterprise-grade SSO, audit, retention, and governance documentation are outside the supported fit, which constrains regulated or large-IT buyers.
Cross-model buying perspectives
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Sep 23, 2026
Score comparisonGeminixAIGPTRange
Real-time chat experience8080764
Routing and agent productivity70665812
Automation and AI handoff70545916
Customer context and integrations7576742
Security and governance50403416
Usability, support, and total cost7572678
Analytics and service quality6060546
live chat visitor experience8078764
live chat routing availability70645812
live chat agent handling efficiency80746317
live chat context personalization8584787
live chat proactive engagement quality82767012
live chat automation handoff fit75585917
live chat reporting quality6062548
live chat reliability admin control65564619
- live chat reliability admin control: 46–65 (19-point range)
- live chat agent handling efficiency: 63–80 (17-point range)
- live chat automation handoff fit: 58–75 (17-point range)
GeminiAI-assisted buyer perspective72
Chatra functions as a multi-channel live chat and messaging platform featuring rule-based chatbots, a shared agent workspace, and visitor tracking, but teams must upgrade to the Pro tier to utilize agent groups, reports, exports, and developer APIs.
- Review confidence
- 72/100
Model details
- Strengths
- Provides rule-based chatbots, lead forms, and targeted messages on paid plans to engage website visitors proactively.
- Consolidates website chat, email helpdesk, Facebook Messenger, and Instagram interactions into a shared agent workspace available on browser, desktop, and mobile.
- Delivers rich visitor context by tracking browsing behaviors, conversation history, and real-time ecommerce cart details.
- Cautions
- Restricts critical routing and management tools, including agent groups and chat ratings, to the Pro plan.
- Limits the Free plan to a single agent and a maximum of five chats per month, making it impractical for most active business environments.
- Gates all reporting, data exports, REST API access, and outgoing webhooks behind the highest-priced Pro plan tier.
xAIAI-assisted buyer perspective67
Chatra fits solo operators and small support or ecommerce teams that need website chat with optional email and social channels, provided they accept rule-based bots and that groups, reports, exports, REST API, and webhooks require Pro.
- Review confidence
- 67/100
Model details
- Strengths
- The Free plan lets one agent run basic website chat at zero cost for up to five chats per month, lowering the barrier for solo testing.
- Essential removes the chat cap and adds email helpdesk, Facebook Messenger, Instagram, rule-based bots, triggers, lead forms, and richer visitor context for growing teams.
- Agents work from a shared browser, desktop, and mobile workspace, so conversations can continue across devices without changing tools.
- Visitor details, browsing context, conversation history, and ecommerce cart context give agents in-chat signals for more relevant replies.
- Cautions
- Any sustained volume past five chats per month or a second agent requires leaving Free for a paid per-agent plan.
- Agent groups, operating hours, ratings, reports, exports, REST API, and webhooks sit on Pro, so Essential buyers cannot rely on those controls.
- Automation is limited to rule-based chatbots, lead forms, targeted messages, and triggers rather than generative AI orchestration.
- Enterprise-grade SSO, audit, retention, and governance documentation are outside the supported fit, which constrains regulated or large-IT buyers.
GPTAI-assisted buyer perspective62
Chatra fits buyers that want website chat plus messaging on a staged plan path, with the main decision point being whether the team can stay within Free, move to Essential for unlimited chat and bots, or move to Pro for groups, reports, export, API, and webhooks.
- Review confidence
- 62/100
Model details
- Strengths
- The Free plan supports one agent and up to five chats per month, which gives a very low-volume starting point for solo testing.
- The Essential plan includes unlimited chats and a 10-day free trial with no credit card required, which supports evaluation before purchase.
- The product supports website chat plus email, Facebook Messenger, and Instagram on applicable plans, which broadens intake beyond a single chat widget.
- The verified feature set includes visitor details, browsing context, conversation history, and ecommerce cart context, which can help agents respond with more context.
- Cautions
- The Free plan is limited to one agent and five chats per month, so it is only suitable for very small-volume use.
- Routing, reports, exports, REST API, and webhooks are tied to Pro, so teams that need those controls must plan for that edition.
- The supplied facts do not establish enterprise governance features such as SSO, audit, or retention controls.
- The supplied facts position the chatbot capability as rule-based, so buyers seeking generative AI orchestration should not assume fit.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 7
- Broad product review sources
- 3
- Marketplace and app-store sources
- 1
- Editorial sources
- 0
- Latest evidence check
- Aug 10, 2026
Research basis
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingNo unresolved evidence conflict is currently recorded.
View research methodologyVerified findingsEssential and Pro include a 10-day free trial with no credit card required.
- Free single-agent plan plus per-agent monthly and yearly selector rates for Essential and Pro
- Online and offline website chat widget Email, Facebook Messenger, and Instagram channels on applicable plans Rule-based chatbots, lead forms, targeted messages, and triggers Visitor details, browsing context, conversation history, and ecommerce cart context Shared browser, desktop, and mobile agent workspace Pro groups, ratings, reports, exports, REST API, and webhooks
- Chatra Free costs zero for one agent and permits up to five chats per month.
- In the verified United Kingdom display state, Essential shows GBP 31 per agent per month in the Monthly state and GBP 25 per agent per month in the Yearly state; Pro shows GBP 41 and GBP 33 respectively. The Yearly selector does not establish payment timing or a non-cancellable commitment.
Verification notes and unresolved itemsCurrent official Chatra pages and public HTML establish the exact product, Free, Essential, and Pro identities, localized GBP Monthly and Yearly selector amounts, agent units, trial length, plan features, routing, reporting, integrations, and API limits.
- Yearly rates were not converted into payment timing or contract commitments.
Sources checked
Sources checked
Chatra source links
Chatra Instagram integrationChatraLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
Chatra chatbotsChatraLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
Chatra email integrationChatraLevel A2Linked to 1 scored claimChecked Aug 10, 2026
Chatra APIChatraLevel A2Linked to 1 scored claimChecked Aug 10, 2026
Chatra help centerChatraLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
Chatra pricing and plansChatraLevel A2Linked to 5 scored claimsChecked Aug 10, 2026
Chatra live chat and messagingChatraLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
FAQ
Chatra FAQ
Does Chatra have a free plan?
Yes. The Free plan supports one agent and up to five chats per month.
Which Chatra plan includes groups and reports?
The current plan comparison places agent groups, chat ratings, reports, data export, REST API, and outgoing webhooks in Pro.
Does Chatra support social and email messages?
Yes on applicable paid plans; the exact-product materials list email helpdesk, Facebook Messenger, Instagram, and website chat.
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