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Subcategory research

Help Desk Software

Platforms for managing customer support tickets, assigning requests, tracking status, enforcing SLAs, and coordinating agent workflows across support teams. This category includes ticketing-centered customer support systems but excludes IT-only service desk tools and full contact center platforms when voice routing is the primary use case.

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Help Desk Software product list

10 published tools. Filter the complete list below.

#1

Deskpro

Deskpro is an omnichannel help-desk platform for email, chat, voice, social, messaging, ticket automation, self-service, customer context, reporting, integrations, and governed deployment.

84Strong pick
Pricing
  • Paid · Team · 39 · per agent · per month · Team displayed per-agent monthly rate · minimum 5 agents · Deskpro Cloud Team with a minimum of five agents
  • Paid · Professional · 59 · per agent · per month · Professional displayed per-agent monthly rate · minimum 10 agents · Deskpro Cloud Professional with a minimum of ten agents
  • Per-seat pricing
  • Usage charges
Best for
  • Enterprise
  • Mid-market
  • Small business
  • Omnichannel queue management
#2

Gorgias

Gorgias is an ecommerce help desk that centralizes customer conversations, ticket routing, self-service, customer and order context, automation, and support reporting, with separately priced AI Agent, Voice, and SMS options.

83Strong pick
Pricing
  • Paid · Starter · $10 USD · per account · per month · Starter 50-ticket rate · minimum 1 account · Includes 50 Helpdesk tickets per month
  • Paid · Basic · $50 USD · per account · per month · Basic annual-billing rate · discounted · billed annually · minimum 1 account · Annual billing selection; includes 300 Helpdesk tickets per month
  • Custom quote required for some paid plans
  • Usage charges
  • Quote required
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management
#4

Front

Front is a customer service platform that combines shared inboxes, ticketing, digital omnichannel communications, rules, service-time goals, customer context, knowledge, analytics, and internal collaboration.

80Consider
Pricing
  • Paid · Starter · $25 USD · per seat · per month · Starter annual-billing rate · billed annually · minimum 1 seat · Up to 10 seats under the annual-billing state
  • Paid · Professional · $65 USD · per seat · per month · Professional annual-billing rate · billed annually · minimum 1 seat · Up to 50 seats under the annual-billing state
  • Per-seat pricing
  • Usage charges
Best for
  • Mid-market
  • Enterprise
  • Small business
  • Omnichannel queue management
#5

Zendesk

Zendesk is an AI-powered customer service platform for ticketing, omnichannel conversations, routing, self-service, customer context, and support analytics.

80Consider
Pricing
  • Paid · Support Team · $19 USD · per agent · per month · Support Team paid-yearly rate · discounted · annual upfront payment · Paid-yearly pricing selection
  • Paid · Suite Team · $55 USD · per agent · per month · Suite Team paid-yearly rate · discounted · annual upfront payment · Paid-yearly pricing selection
  • Custom quote required for some paid plans
  • Per-seat pricing
  • Quote required
Best for
  • Enterprise
  • Small business
  • Mid-market
  • Omnichannel queue management
#6

Zoho Desk

Zoho Desk is a standalone help desk product for managing customer tickets, digital and telephony channels, routing, SLAs, self-service, automation, and support analytics.

80Consider
Pricing
  • Free plan available — see plan limits
  • Paid · Express · ₹420 INR · per user · per month · Express India annual-commitment rate · discounted · annual upfront payment · one-year commitment · India annual purchase state
  • Paid · Standard · ₹800 INR · per user · per month · Standard India annual-commitment rate · discounted · annual upfront payment · one-year commitment · India annual purchase state
  • Per-seat pricing
  • Usage charges
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management
#7

HappyFox Help Desk

HappyFox Help Desk is a cloud help-desk product for managing internal and external requests through omnichannel ticketing, automation, SLAs, knowledge bases, customer portals, reporting, integrations, and governed administration.

79Consider
Pricing
  • Paid · Basic · 29 · per agent · per month · Basic monthly rate · billed monthly · Monthly pricing selection; maximum five agents
  • Paid · Basic · 24 · per agent · per month · Basic annual-billing rate · discounted · billed annually · Annual billing selection; maximum five agents
  • Custom quote required for some paid plans
  • Per-seat pricing
  • Quote required
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management
#8

Freshdesk

Freshdesk is an email-first customer support product for ticketing, shared inboxes, automation, SLAs, self-service, customer records, and support reporting.

78Consider
Pricing
  • Paid · Growth · $19 USD · per agent · per month · Growth annual-billing rate · discounted · billed annually · Annual billing selection
  • Paid · Pro · $55 USD · per agent · per month · Pro annual-billing rate · discounted · billed annually · Annual billing selection
  • Per-seat pricing
  • Usage charges
Best for
  • Small business
  • Enterprise
  • Mid-market
  • Support performance reporting
#9

Help Scout

Help Scout is a customer support platform combining shared inboxes, digital channels, Docs knowledge bases, Beacon messaging, automation, SLAs, customer context, and service reporting.

77Consider
Pricing
  • Free plan available — see plan limits
  • Paid · Standard · $25 USD · per user · per month · Standard monthly-billing rate · billed monthly · Monthly billing state
  • Paid · Plus · $45 USD · per user · per month · Plus monthly-billing rate · billed monthly · Monthly billing state
  • Per-seat pricing
  • Usage charges
  • Free plan — check scope
Best for
  • Small business
  • Mid-market
  • Support performance reporting
  • Omnichannel queue management
#10

LiveAgent

LiveAgent is an integrated customer-support product combining ticketing, live chat, customer portals, knowledge bases, automation, reporting, and plan-dependent call-center, social-channel, and governance capabilities.

77Consider
Pricing
  • Paid · Small business · 19 · per agent · per month · Small business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • Paid · Small business · 13 · per agent · per month · Small business new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
  • Per-seat pricing
Best for
  • Small business
  • Mid-market
  • Enterprise
  • Omnichannel queue management