Global Tool Radar

Subcategory research

Customer Service Chatbot Software

AI and rules-based chatbot platforms used to automate customer support conversations, answer common questions, collect information, and deflect tickets across web, messaging, and app channels. This category is for bot-first solutions rather than live chat tools where automation is only a minor add-on.

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Customer Service Chatbot Software product list

10 published tools. Filter the complete list below.

#1

Zendesk AI agents

Zendesk AI agents are customer-facing autonomous agents for reasoning through service requests, taking actions across connected systems, and resolving conversations across messaging, email, voice, and other service environments.

83Strong pick
Pricing
  • Paid · Support Team · $19 USD · per agent · per month · discounted · billed annually · Annual billing state
  • Paid · Suite Team · $55 USD · per agent · per month · discounted · billed annually · Annual billing state
  • Custom quote required for some paid plans
  • Usage-based pricing
Best for
  • Enterprise
  • Self-service deflection
  • Chatbot ticket deflection
  • Omnichannel queue management
#5

Fin

Fin is Intercom's customer-facing AI agent for resolving service requests, completing configured actions, and handing conversations to human teams across supported help desks and channels.

79Consider
Pricing
  • Paid · Fin with your current helpdesk · $0.99 USD · per resolution or procedure-handoff outcome · per usage unit · Service outcomes; minimum invoice terms require vendor confirmation
  • Usage-based pricing
Best for
  • Enterprise
  • Self-service deflection
  • Chatbot ticket deflection
  • Omnichannel queue management
#6

Certainly Platform

Certainly Platform is an agentic AI customer-support platform for resolving conversations and completing service actions across digital channels and connected business systems.

77Consider
Pricing
  • Paid · Starter · €500 EUR · per account · per month · Annual commitment · billed annually; optional quarterly payment · one-year commitment · Taxes extra; card payment adds 5%
  • Paid · Pro · €1250 EUR · per account · per month · Annual commitment · billed annually; optional quarterly payment · one-year commitment · Taxes extra; card payment adds 5%
Best for
  • Chatbot ticket deflection