Subcategory research
Tools for collecting, analyzing, and acting on customer feedback through surveys, ratings, reviews, NPS, CSAT, and open-text responses. This category covers feedback programs tied to support and customer experience, but excludes broad market research platforms when they are not focused on customer feedback operations.
Customer Feedback Software product list
10 published tools. Filter the complete list below.
Showing 10 of 10 tools
Zonka Feedback is a customer feedback and intelligence platform for omnichannel collection, experience analysis, and closed-loop follow-up.
Mopinion is digital feedback software for deploying surveys, analyzing customer signals, and routing insights across web, app, and email channels.
Retently is customer experience software for running recurring and transactional surveys, analyzing feedback, and automating follow-up.
Simplesat is customer satisfaction survey software that connects support feedback, analysis, and routing with help-desk and CRM workflows.
Survicate is a customer feedback platform for multichannel surveys, consolidated feedback analysis, and automated follow-up workflows.
Chattermill is a CX intelligence platform that consolidates cross-channel customer feedback and uses AI to surface themes, sentiment, and business drivers.
Refiner is customer feedback software for targeted in-app, mobile, web, email, and linked surveys with product-user analysis.
AskNicely is a customer experience platform that collects customer sentiment and turns it into location-level insights and frontline improvement actions.
Nicereply is a customer feedback product that connects CSAT, NPS, and CES survey responses to support teams and interactions.
SatisMeter is a customer feedback product for NPS and other surveys across web, mobile, email, and linked channels.