Subcategory research

Contact Center Software

Software for managing high-volume customer interactions across voice and digital channels, including call routing, IVR, agent desktops, workforce tools, and omnichannel queues. This category is distinct from simple live chat or ticketing tools because buyers typically evaluate telephony, routing, and agent performance capabilities.

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Contact Center Software product list

10 published tools. Filter the complete list below.

#1Compare

Amazon Connect Customer

Amazon Connect Customer is an AI-native customer experience platform for designing and operating automated and human-assisted interactions across voice and digital channels.

82Strong pick

Pricing

Paid · Amazon Connect Customer · $0.038 USD · per voice minute · per usage unit · Connect Customer voice usage · usage based
Paid · Amazon Connect Customer · $0.010 USD · per chat message · per usage unit · Connect Customer chat usage · usage based
Usage charges

Best for

Omnichannel queue management
Voice routing and IVR
Conversation analytics
Workforce forecasting and scheduling

#2Compare

Dynamics 365 Contact Center

Dynamics 365 Contact Center is a cloud contact center product for managing voice and digital customer engagement with routing, self-service, agent operations, and CRM connectivity.

82Strong pick

Pricing

Paid · Dynamics 365 Contact Center · $110.00 USD · per user · per month · billed annually
Paid · Dynamics 365 Contact Center Digital · $95.00 USD · per user · per month · billed annually
Per-agent pricing

Best for

Enterprise
Voice routing and IVR
Omnichannel queue management
Support performance reporting

#3Compare

Genesys Cloud CX

Genesys Cloud CX is an AI-powered experience orchestration platform for omnichannel engagement, routing, workforce engagement, journey management, and contact center operations.

80Consider

Pricing

Paid · Genesys Cloud CX 1 · $75 USD · per user · per month · billed annually · one-year commitment · Named license
Paid · Genesys Cloud CX 2 · $115 USD · per user · per month · billed annually · one-year commitment · Named license
Per-agent pricing
Usage-based pricing

Best for

Voice routing and IVR
Omnichannel queue management
Workforce forecasting and scheduling

#4Compare

NiCE CXone

NiCE CXone is a customer experience AI platform that unifies customer engagement, service automation, workforce operations, analytics, and contact center workflows.

77Consider

Pricing

Paid · Omnichannel Suite · $110 USD · per agent · per month · paid in arrears
Paid · Essential Suite · $135 USD · per agent · per month · paid in arrears
Per-agent pricing
Usage-based pricing

Best for

Enterprise
Omnichannel queue management
Conversation analytics
Workforce forecasting and scheduling

#5Compare

Avaya Infinity

Avaya Infinity is an enterprise customer experience platform for orchestrating contact center interactions, data, AI, and workflows across deployment environments.

76Consider

Pricing

Custom quote required for some paid plans
Per-agent pricing
Usage-based pricing

Best for

Enterprise
Voice routing and IVR
Omnichannel queue management
Support performance reporting

#6Compare

Zoom Contact Center

Zoom Contact Center is an omnichannel cloud contact center for routing and managing customer interactions across voice and digital channels.

76Consider

Pricing

Paid · Essentials · $85 USD · per user · per month · Monthly billing · billed monthly · Monthly billing
Paid · Essentials · $69 USD · per user · per month · Annual billing · discounted · billed annually · Annual billing
Per-agent pricing

Best for

Voice routing and IVR
Omnichannel queue management
Support performance reporting
Agent quality scoring and coaching

#7Compare

Webex Contact Center

Webex Contact Center is a cloud contact center platform for routing and managing customer interactions across voice and digital channels with agent, supervisor, and self-service workflows.

75Consider

Pricing

Custom quote required for some paid plans
Per-agent pricing

Best for

Enterprise
Omnichannel queue management
Voice routing and IVR

#8Compare

Talkdesk CX Cloud

Talkdesk CX Cloud is an enterprise cloud contact center platform for omnichannel engagement, self-service, workforce engagement, employee collaboration, and customer experience analytics.

73Watchlist

Pricing

Paid · CX Cloud Digital Essentials · $85 USD · per user · per month · reference · multi-year commitment
Paid · CX Cloud Voice Essentials · $105 USD · per user · per month · reference · multi-year commitment
Per-agent pricing
Usage-based pricing

Best for

Enterprise
Omnichannel queue management
Voice routing and IVR
Workforce forecasting and scheduling

#9Compare

RingCX

RingCX is an AI-first cloud contact center platform for routing and managing customer conversations across voice and digital channels through a unified agent workspace.

71Watchlist

Pricing

Custom quote required for some paid plans
Per-agent pricing

Best for

Enterprise
Omnichannel queue management
Agent quality scoring and coaching
Workforce forecasting and scheduling

#10Compare

Five9 Intelligent CX Platform

Five9 Intelligent CX Platform is a cloud contact center platform that unifies customer engagement, self-service, agent workflows, AI automation, analytics, and workforce operations.

70Watchlist

Pricing

Paid · Digital · $119 USD · per concurrent user · per month · minimum 50 seats
Paid · Core · $159 USD · per concurrent user · per month · minimum 50 seats
Custom quote required for some paid plans
Per-agent pricing
Usage-based pricing

Best for

Enterprise
Omnichannel queue management
Voice routing and IVR
Workforce forecasting and scheduling