- High-volume support feedback: Plans include unlimited support agents and scale by submitted feedback responses rather than surveys sent.
- Feedback inside support workflows: Native help-desk integrations, ticket context, alerts, routing, and reporting connect feedback to daily service operations.
Customer Service & Support / Customer Feedback Software
Simplesat Review, Pricing, Pros & Cons
Simplesat is customer satisfaction survey software that connects support feedback, analysis, and routing with help-desk and CRM workflows.
Research by Global Tool Radar Research SystemEvidence checked: Sep 20, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- Teams that need excess responses released immediately without upgrading
- Buyers needing permanent free production access
- Fixed-price tiers based on monthly feedback responses and admin account users, with monthly or discounted annual billing and custom usage-based Enterprise pricing.
- Standard · $109 USD · per account · per month · Annual billing · discounted · billed annually · Annual billing
- A 14-day time-limited trial provides Elite-level features without a credit card; no permanent free plan is stated.
Product scope
Product functionality and purchase scope
Simplesat covers customer surveys, feedback analysis, reporting, routing, and help-desk or CRM integrations for high-volume support teams.
Product checked: Sep 20, 2026
- Standard
- Pro
- Elite
- Enterprise
- Third-party help-desk, CRM, communication, and BI subscriptions
- Custom services not included in a selected plan
Pricing plans
Simplesat pricing table
Pricing checked: Sep 20, 2026
Official factConfidence 98%1 linked source
Standard, Pro, and Elite have fixed monthly and discounted annual-billing rates. Plans scale by monthly responses, admin account users, brands, dashboards, and email limits while support agents remain unlimited. Enterprise is billed annually with custom usage and terms.
Official pricing pagePricing cautions
- Response caps defer excess feedback: Feedback above the monthly limit is held until the next billing cycle rather than immediately released.
- Enterprise custom terms: Large buyers must confirm usage metrics, annual cost, contract terms, and service scope with the vendor.
PlanPriceKey differencesBest for
StandardSimplesat Standard
- $109 USD · per account · per month · Annual billing · discounted · billed annually · Annual billing
- $119 USD · per account · per month · Monthly billing · billed monthly · month-to-month · Monthly billing
- Monthly responses: 1000 responses; per month.
- Account users: 5 users.
ProSimplesat Pro
- $229 USD · per account · per month · Annual billing · discounted · billed annually · Annual billing
- $249 USD · per account · per month · Monthly billing · billed monthly · month-to-month · Monthly billing
- Monthly responses: 3000 responses; per month.
- Account users: 15 users.
EliteSimplesat Elite
- $459 USD · per account · per month · Annual billing · discounted · billed annually · Annual billing
- $499 USD · per account · per month · Monthly billing · billed monthly · month-to-month · Monthly billing
- Monthly responses: 7000 responses; per month.
- Account users: 30 users.
EnterpriseSimplesat Enterprise
- Requires quote · custom quote · billed annually
Plan upgrade triggers
Verified plan boundaries that can change the required edition.
Need more than 1,000 monthly responses, more than five account users, multiple brands, custom CSS, or Salesforce integration.
Supporting pricing evidenceNeed more than 3,000 monthly responses, more than 15 users, five brands, or custom email templates.
Supporting pricing evidenceNeed usage-based scale, Enterprise SSO, directory sync, SIEM streaming, custom roles, or dedicated CSM support.
Supporting pricing evidenceWhat is included, connected, or sold separately
Product scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
Support-linked surveys, routing, and reportingIncluded capability
Core target-product scope.
Enterprise SSO, directory sync, SIEM, and custom rolesPlan-dependent capability
Enterprise-only governance controls.
Plan: Standard: Unavailable · Pro: Unavailable · Elite: Unavailable · Enterprise: Included
Salesforce integrationPlan-dependent capability
Salesforce begins at Pro.
Plan: Standard: Unavailable · Pro: Included · Elite: Included · Enterprise: IncludedSalesforce
How the score is calculated
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.
- Evidence confidence
- 88%
- AI claim confidence
- 91%
- Required-field evidence status
- 90%
- Evidence freshness
- 100%
- Field traceability
- 100%
- Model agreement
- 93%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 7 of 8 weighted claims have evidence links.
- 2 A1 documentary official sources and 1 A2 official product sources are linked.
- 1 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- No weighted claim is past the review window.
- No blocking evidence conflict was identified.
Feedback collection design quality18%
84The product supports CSAT, CES, NPS, and custom surveys, and the plan structure adds branded feedback programs, but the supplied facts do not show advanced survey design controls such as branching or logic, so the score reflects solid core collection capability with unproven depth.
Closed-loop action workflow16%
82Automated routing and alerts combined with help-desk and CRM integrations enable follow-up workflows that push survey outcomes back to the agents and systems handling the customer.
Text and sentiment analysis16%
77AI topic analysis is included, which supports review of open-text feedback, but the facts do not show full sentiment workflow detail or advanced linguistic controls, so the score reflects useful analysis support without complete depth evidence.
Distribution and response capture14%
78Integrates with support workflows to capture responses, but restricts monthly volume to rigid tiers and defers excess responses to the next billing cycle.
Voice-of-customer reporting insights14%
76AI topic analysis and dashboards support voice-of-customer reporting, but the facts do not specify deeper reporting breadth or BI detail beyond the named capabilities, so the score reflects useful insight generation with bounded reporting evidence.
Feedback segmentation and context12%
72Multi-brand support and enterprise identity controls can help separate feedback by brand or organization, but the supplied facts do not establish broader segmentation fields or contextual tagging, so the score stays moderate.
Feedback data quality controls6%
57Over-limit responses are retained and released in the next billing cycle rather than discarded, but dedicated sampling, bias, or response-quality control features are not established beyond that handling rule.
Feedback program governance4%
66Enforces strict limits on admin users across standard plans and restricts enterprise-grade identity controls, directory sync, and SIEM logging to custom-quoted packages.
Public review signals
Simplesat is rated 4. 8/5 by G2 users
G2 reports a 4. 8/5 aggregate from 168 Simplesat reviews.
Public review signals updated: Aug 30, 2026
Commonly reported strengths
- G2 commonly reports ease of use, responsive support, and smooth integrations.
Commonly reported concerns
- G2 commonly reports demand for more advanced or flexible reporting.
G24.8/5
- Review count
- 168 reviews
- Source context
- G2 user rating for SimplesatExact product
Marketplace app signals
Marketplace app signals
These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.
Zendesk Marketplace5/5
- Review count
- 28 reviews
- Evaluated scope
- Integration
Simplesat core capabilities
- CSAT, CES, NPS, and custom surveys
- Help-desk and CRM integrations
- AI topic analysis and dashboards
- Automated routing and alerts
- Multi-brand and enterprise identity controls
Detailed strengths and purchase cautions
Why it is worth considering
- The product supports CSAT, CES, NPS, and custom surveys, which lets a support team collect multiple feedback types in one program.
- The product connects with help-desk and CRM workflows, which can reduce manual handoff between feedback capture and follow-up actions.
- The pricing structure scales by monthly responses and admin account users while support agents remain unlimited, which can suit teams that want to manage cost around feedback volume rather than agent count.
- The Enterprise tier adds custom usage, identity controls, directory sync, SIEM, and dedicated service, which addresses governance needs for larger organizations.
What to confirm before buying
- Monthly response caps can hold excess feedback until the next billing cycle, so teams that need immediate release of all responses should check their volume pattern before purchase.
- Some security and governance controls are limited to Enterprise, so buyers needing those controls on lower plans should not assume they are included.
- Enterprise pricing and terms are custom, so large buyers need to confirm commercial scope before approval.
Cross-model buying perspectives
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Sep 22, 2026
Score comparisonGeminiGPTxAIRange
Feedback collection design quality8584841
Closed-loop action workflow8580825
Text and sentiment analysis85767015
Distribution and response capture7878780
Voice-of-customer reporting insights8074746
Feedback segmentation and context80706614
Feedback data quality controls50625812
Feedback program governance6568644
- Text and sentiment analysis: 70–85 (15-point range)
- Feedback segmentation and context: 66–80 (14-point range)
- Feedback data quality controls: 50–62 (12-point range)
GeminiAI-assisted buyer perspective76
Simplesat provides a targeted feedback platform that embeds CSAT, CES, and NPS surveys directly into help-desks and CRMs, though buyers must navigate strict tier-based limits on monthly responses, admin users, and dashboard resources.
- Review confidence
- 76/100
Model details
- Strengths
- Allows support teams to leverage unlimited support agents across all tiers, preventing seat-based licensing cost increases as support teams grow.
- Supports CSAT, CES, NPS, and custom surveys, providing flexible formats to capture customer feedback.
- Includes automated routing, alerts, and AI topic analysis to streamline response management and direct customer feedback to relevant internal teams.
- Cautions
- Holds excess feedback exceeding the monthly response limit until the next billing cycle rather than offering immediate overage processing.
- Enforces strict plan limits on admin account users, brands, dashboards, and email templates across the Standard, Pro, and Elite tiers.
- Requires a custom-quoted Enterprise plan to access critical security controls, directory synchronization, SIEM integrations, and single sign-on options.
GPTAI-assisted buyer perspective74
Simplesat fits support teams that want branded CSAT/CES/NPS collection tied into help-desk and CRM workflows, especially when response volume and admin-user needs are known and the team can work within plan limits or move to Enterprise for governance controls.
- Review confidence
- 74/100
Model details
- Strengths
- The product supports CSAT, CES, NPS, and custom surveys, which lets a support team collect multiple feedback types in one program.
- The product connects with help-desk and CRM workflows, which can reduce manual handoff between feedback capture and follow-up actions.
- The pricing structure scales by monthly responses and admin account users while support agents remain unlimited, which can suit teams that want to manage cost around feedback volume rather than agent count.
- The Enterprise tier adds custom usage, identity controls, directory sync, SIEM, and dedicated service, which addresses governance needs for larger organizations.
- Cautions
- Monthly response caps can hold excess feedback until the next billing cycle, so teams that need immediate release of all responses should check their volume pattern before purchase.
- Some security and governance controls are limited to Enterprise, so buyers needing those controls on lower plans should not assume they are included.
- Enterprise pricing and terms are custom, so large buyers need to confirm commercial scope before approval.
xAIAI-assisted buyer perspective72
Simplesat fits support organizations that collect CSAT, CES, NPS, or custom surveys and route results into help-desk and CRM workflows, provided monthly response volume and admin-user counts stay inside the chosen tier and deferred release of over-limit responses is acceptable.
- Review confidence
- 72/100
Model details
- Strengths
- CSAT, CES, NPS, and custom surveys can be run as the core collection model for support feedback programs.
- Help-desk and CRM integrations plus automated routing and alerts let teams attach survey outcomes to existing ticket and customer records.
- AI topic analysis with dashboards supports theme-level review of open feedback without requiring a separate analysis tool for that step.
- Support agents are unlimited while commercial tiers meter monthly responses and admin account users, which can lower cost pressure when agent headcount is high.
- Cautions
- Feedback that exceeds the plan’s monthly response cap is held until the next billing cycle rather than released immediately or billed as instant overage.
- Admin account user ceilings (5 on Standard, 15 on Pro, 30 on Elite) and related brand and dashboard limits can force an edition change as the program grows.
- Directory sync, SIEM, and related identity or governance controls are positioned for Enterprise, which uses custom annual quote pricing and terms.
- No permanent free production plan is stated, so ongoing use requires a paid tier after the trial.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 3
- Broad product review sources
- 1
- Marketplace and app-store sources
- 1
- Editorial sources
- 0
- Latest evidence check
- Sep 20, 2026
Research basis
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingNo unresolved evidence conflict is currently recorded.
View research methodologyVerified findingsA 14-day time-limited trial provides Elite-level features without a credit card; no permanent free plan is stated.
- Fixed-price tiers based on monthly feedback responses and admin account users, with monthly or discounted annual billing and custom usage-based Enterprise pricing.
- CSAT, CES, NPS, and custom surveys Help-desk and CRM integrations AI topic analysis and dashboards Automated routing and alerts Multi-brand and enterprise identity controls
- 109 USD per account per month, billed annually
- Standard, Pro, and Elite have fixed monthly and discounted annual-billing rates. Plans scale by monthly responses, admin account users, brands, dashboards, and email limits while support agents remain unlimited. Enterprise is billed annually with custom usage and terms.
Verification notes and unresolved itemsThe annual offers are displayed as monthly-equivalent rates under annual billing
- annual billing does not by itself establish a minimum contract duration.
- Enterprise numeric amount, commitment duration, renewal terms, and implementation amount are not publicly stated.
Sources checked
Sources checked
Simplesat source links
FAQ
Simplesat FAQ
Does Simplesat price by agents?
No. Support agents are unlimited; fixed tiers use monthly responses and admin account users.
What happens above the response limit?
Additional feedback is held and released at the next billing cycle rather than lost or immediately billed as an overage.
Is a free trial available?
Yes. The 14-day time-limited trial provides Elite-level features and does not require a credit card.
Popular comparisons
Common Simplesat comparisons
Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.
VS #1
SimplesatvsRetently
77Gap 178
Retently is customer experience software for running recurring and transactional surveys, analyzing feedback, and automating follow-up.
VS #2
SimplesatvsMopinion
77Gap 178
Mopinion is digital feedback software for deploying surveys, analyzing customer signals, and routing insights across web, app, and email channels.
VS #3
SimplesatvsZonka Feedback
77Gap 279
Zonka Feedback is a customer feedback and intelligence platform for omnichannel collection, experience analysis, and closed-loop follow-up.