Global Tool Radar

Customer Service & Support / Help Desk Software

LiveAgent Review, Pricing, Pros & Cons

LiveAgent is an integrated customer-support product combining ticketing, live chat, customer portals, knowledge bases, automation, reporting, and plan-dependent call-center, social-channel, and governance capabilities.

Research by Global Tool Radar Research SystemEvidence checked: Aug 10, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • The team wants ticketing, live chat, self-service, voice, and social support under one product ladder: LiveAgent combines core ticketing and chat in Small, adds call center and SLAs in Medium, and adds named social channels and stronger governance in Large.
  • Support leaders need operational and SLA reporting without a separate BI product: LiveAgent documents agent, department, channel, availability, performance, SLA compliance, SLA log, and time reports beginning with Medium business.
More buying conditions
  • The service model benefits from community self-service and complete customer history: The customer portal combines ticket history, knowledge articles, forums, suggestions, search, and ticket submission, while the agent workspace retains contact fields and prior communication.
Not for
  • The lowest plan must include voice, SLA management, and service reporting: Small business includes ticketing, live chat, knowledge base, portal, forms, automation rules, and integrations, but the pricing page introduces call center, reports, time rules, and SLAs at Medium business.
Pricing
  • Four per-agent subscriptions with distinct monthly and annual billing rates, temporary lower rates for new users through January 1, 2027, and optional flat monthly feature purchases
  • Small business · 19 · per agent · per month · Small business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
Free or trial access
  • LiveAgent offers a 30-day free trial with no credit card required.

Product scope

Product functionality and purchase scope

This profile evaluates the current cloud LiveAgent product across Small business, Medium business, Large business, and Enterprise subscriptions.

Product checked: Aug 10, 2026

Functionality reviewed
  • LiveAgent Small business
  • LiveAgent Medium business
  • LiveAgent Large business
  • LiveAgent Enterprise
  • LiveAgent plan-listed AI Agent capabilities where presented as included in the current subscriptions
  • LiveAgent plan-listed optional additional knowledge base, branding removal, and time-tracking purchases where explicitly identified
Non-target functionality excluded from scoring
  • Third-party VoIP, social-network, CRM, commerce, collaboration, and other applications connected through LiveAgent
  • Partner-provided implementation, migration, and telephony services
  • Historical LiveAgent Free, Ticket, Ticket+Chat, and All-Inclusive package names
  • Third-party applications reached through Zapier or the LiveAgent API

Pricing plans

LiveAgent pricing table

Pricing checked: Aug 10, 2026

Official factConfidence 100%1 linked source

Standard annual rates are $15, $29, $49, and $69 per agent per month for Small, Medium, Large, and Enterprise. Standard monthly-billed rates are $19, $35, $59, and $85. Eligible new users receive temporary lower annual rates of $10, $19, $33, and $46 and monthly rates of $13, $23, $40, and $57 through January 1, 2027. LiveAgent explicitly states no contracts and cancellation at any time.

Official pricing page
Commercial scope needs confirmation

Current official sources describe an offer or purchase route differently. The page remains usable, but affected price schema is withheld until the scope is resolved.

  • The current plan cards and comparison matrix list four plans including Enterprise, while one pricing-page FAQ answer describes only three tiers and omits Enterprise. This profile follows the current plan cards and matrix.
Pricing cautions
  • Promotional prices are temporary and eligibility-limited: The lower displayed rates apply to new users only and are labeled as ending January 1, 2027; standard rates remain materially higher.
  • Additional knowledge bases cost extra: Each plan includes a limited number of knowledge bases, while each additional knowledge base is listed at $19 per month.
  • Some lower-tier capabilities are add-ons: The plan matrix lists time tracking at $19 per month on Small and Medium and paid branding removal on eligible lower plans.
  • The pricing FAQ contains a stale plan-count statement: One FAQ answer names only three tiers, while the current plan cards and comparison matrix clearly show a fourth Enterprise plan.
PlanPriceKey differencesBest for
Small businessLiveAgent Small business subscription
  • 19 · per agent · per month · Small business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • 13 · per agent · per month · Small business new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
  • 15 · per agent · per month · Small business standard annual-billing rate · billed annually · no commitment · Current standard annual-billing rate
  • 10 · per agent · per month · Small business new-user annual promotion · promotional · billed annually · no commitment · New users until January 1, 2027
  • Event rules: 50 rule; Current Small business plan.
  • Core channels: Ticketing, live chat, contact forms, customer portal, and knowledge base; Call center, time rules, reports, and SLAs require Medium or higher.
Smaller support teams that need ticketing, live chat, one knowledge base, a customer portal, contact forms, event rules, and integrations without call-center or SLA features.
Medium businessLiveAgent Medium business subscription
  • 35 · per agent · per month · Medium business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • 23 · per agent · per month · Medium business new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
  • 29 · per agent · per month · Medium business standard annual-billing rate · billed annually · no commitment · Current standard annual-billing rate
  • 19 · per agent · per month · Medium business new-user annual promotion · promotional · billed annually · no commitment · New users until January 1, 2027
  • SLA levels: 5 level; Five SLA rules are also listed.
  • Service operations: Call center and IVR, time rules, reports, proactive chat, agent ratings, and SLAs; Medium and higher plans.
Full-service support teams that need call center and IVR, time rules, reports, proactive chat, agent ratings, and SLA policies.
Large businessLiveAgent Large business subscription
  • 59 · per agent · per month · Large business standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • 40 · per agent · per month · Large business new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
  • 49 · per agent · per month · Large business standard annual-billing rate · billed annually · no commitment · Current standard annual-billing rate
  • 33 · per agent · per month · Large business new-user annual promotion · promotional · billed annually · no commitment · New users until January 1, 2027
  • Governance: SSO, custom roles, audit log, time tracking, and social messaging channels; Large and Enterprise.
  • SLA levels: 20 level; Fifty SLA rules are listed.
Omnichannel teams that need social and messaging channels, SSO, custom roles, audit logs, time tracking, and much larger operational limits.
EnterpriseLiveAgent Enterprise subscription
  • 85 · per agent · per month · Enterprise standard monthly rate · billed monthly · no commitment · Current standard monthly rate
  • 57 · per agent · per month · Enterprise new-user monthly promotion · promotional · billed monthly · no commitment · New users until January 1, 2027
  • 69 · per agent · per month · Enterprise standard annual-billing rate · billed annually · no commitment · Current standard annual-billing rate
  • 46 · per agent · per month · Enterprise new-user annual promotion · promotional · billed annually · no commitment · New users until January 1, 2027
  • Enterprise services: Dedicated account manager, priority support, assisted channel integration, custom billing, service reviews, and scheduled release management; Enterprise.
  • SLA levels: 100 level; One hundred SLA rules are also listed.
Large organizations needing the highest published limits, assisted channel integration, dedicated account management, priority support, custom billing, and scheduled release management.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

Small business Medium business

Need call center and IVR, time rules, operational reports, proactive chat, agent ratings, or SLA rules and levels

Supporting pricing evidence
Medium business Large business

Need SSO, custom roles, audit logs, included time tracking, or Facebook, Instagram, X, Viber, Telegram, and WhatsApp channels

Supporting pricing evidence
Large business Enterprise

Need the highest published limits, assisted channel integration, dedicated account management, priority support, service-review reporting, or scheduled release management

Supporting pricing evidence
License calculator

License cost scenarios

Adjust the license quantity to compare public recurring rates across the available plans.

PlanPriceMonthly equivalent12-month license-rate estimate
Small businessSmall business standard monthly rate · no commitment19.00 / agent / month95.001140.00

License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.

What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Additional knowledge baseRelationship not verified

Additional knowledge bases are listed at $19 per month each.

Plan: Small business: Not verified · Medium business: Not verified · Large business: Not verified · Enterprise: Not verified
Official source
Call center and IVRRelationship not verified

Call center and IVR begin with Medium business.

Plan: Small business: Not verified · Medium business: Not verified · Large business: Not verified · Enterprise: Not verified
Official source
SLA rules and levelsRelationship not verified

Medium, Large, and Enterprise publish progressively higher SLA-rule and SLA-level limits.

Plan: Small business: Not verified · Medium business: Not verified · Large business: Not verified · Enterprise: Not verified
Official source
Social and messaging channelsRelationship not verified

Facebook, Instagram, X, Viber, Telegram, and WhatsApp are introduced on Large business.

Plan: Small business: Not verified · Medium business: Not verified · Large business: Not verified · Enterprise: Not verified
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
76%
AI claim confidence
100%
Required-field evidence status
100%
Evidence freshness
54%
Field traceability
100%
Model agreement
96%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 0 A1 documentary official sources and 7 A2 official product sources are linked.
  • 3 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
  • 4 weighted claims are past the review window.
  • 1 non-blocking commercial scope issue requires confirmation.
Ticket intake and resolution20%
84

Maintains a universal inbox to manage and resolve client communications, but requires the Enterprise tier for assisted channel integration.

Routing and service-level control17%
76

Controls routing rules and ticket distribution across channels, but caps SLA rules at five on the Medium tier and twenty on the Large tier.

Agent productivity and collaboration15%
77

Agent productivity is supported by universal inbox handling, contact and company profiles, complete communication history, and reporting by agent and performance, but the facts do not show advanced collaboration features such as internal note workflows or team-messaging controls.

Self-service and customer context15%
82

Customer portals, knowledge bases, forums, feedback boards, search widgets, and communication history support self-service while preserving interaction context, but the facts do not establish how much cross-channel identity resolution is automated.

Integrations, security, and governance12%
72

Offers native integrations and Zapier access, but restricts security measures like password policies, IP restrictions, and data-center choices to higher plans.

Reporting and service quality12%
71

Operational and SLA-oriented reporting across agents, channels, availability, and performance is included from Medium business, so service-quality measurement is not available on Small business.

Usability, vendor support, and total cost9%
72

A 30-day no-card trial and cancel-anytime billing reduce entry friction, but total cost depends on moving to Medium or Large for core controls, paying add-ons such as extra knowledge bases at $19 per month, and reverting from promotional to higher standard rates after January 1, 2027.

Public review signals

LiveAgent is strongly rated across three verified sources

Capterra, TrustRadius, and SourceForge all show strong exact-product aggregates for LiveAgent. Reviews visible on the retained sources commonly value its unified ticket, chat, and call handling, approachable setup, and breadth for the price, while some users mention interface density, customization limits, and occasional lag.

Public review signals updated: Aug 10, 2026

Commonly reported strengths

  • Capterra and SourceForge reviewers value centralized handling of tickets, chat, calls, and other customer channels.
  • Capterra and SourceForge reviewers frequently describe LiveAgent as approachable to deploy and strong value for its feature breadth.

Commonly reported concerns

  • Some Capterra and SourceForge reviewers report a busy interface, limited advanced customization, or occasional performance delays.
Capterra4.7/5
Review count
1.8k reviews
Source context
LiveAgent overall rating on CapterraExact product
View sourceHistory baseline established: Aug 10, 2026
SourceForge4.8/5
Reviews and ratings
159 reviews and ratings
Source context
LiveAgent user rating on SourceForgeExact product
View sourceHistory baseline established: Aug 10, 2026
TrustRadius8.8/10
Reviews and ratings
147 reviews and ratings
Source context
LiveAgent score on TrustRadiusExact product
View sourceHistory baseline established: Aug 10, 2026
Score77
Pricing modelFour per-agent subscriptions with distinct monthly and annual billing rates, temporary lower rates for new users through January 1, 2027, and optional flat monthly feature purchases
Use caseOmnichannel queue management, Support performance reporting
Company sizeSmall business, Mid-market, Enterprise
Structured tags

LiveAgent tag profile

Company size
  • Small business
  • Mid-market
  • Enterprise
Business function
  • Support operations
Use case
  • Omnichannel queue management
  • Support performance reporting
Key features

LiveAgent core capabilities

  • Universal inbox for email, chat, calls, forms, forums, feedback, and plan-dependent social channels
  • Automated ticket distribution, departments, event rules, time rules, and channel routing
  • Multiple SLA levels and rules with business hours, compliance reports, and breach logs
  • Customer portal, knowledge base, forums, feedback boards, and search widgets
  • Built-in contact and company profiles with custom fields and complete communication history
  • Agent, department, channel, SLA, availability, time, and performance reports
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • A universal inbox consolidates email, chat, calls, forms, forums, feedback, and plan-dependent social channels so agents can intake and handle work from one workspace.
  • Contact and company profiles with custom fields and complete communication history keep prior interactions available during later tickets and chats.
  • Customer portal, knowledge base, forums, feedback boards, and search widgets support self-service deflection alongside agent-handled tickets.
  • Per-agent subscriptions state no commitment and cancellation at any time, and a 30-day trial requires no credit card, which lowers initial lock-in before plan selection.
Cons

What to confirm before buying

  • Call center and IVR, time rules, operational reports, and SLA policies begin on Medium business, so Small business cannot cover those service-control needs.
  • Social messaging channels plus SSO, custom roles, and audit logs require Large business or Enterprise rather than lower tiers.
  • Each additional knowledge base is listed at $19 per month, and time tracking at $19 per month plus paid branding removal apply on eligible lower plans.
  • Temporary new-user rates end January 1, 2027, so ongoing budgets should use the standard annual-billing rates of $15, $29, $49, and $69 per agent per month.
Cross-model buying perspectives

Multi-AI review

Cross-model buying perspectives

Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.

AI assessment updated: Sep 23, 2026

Score comparisonGeminiGPTxAIRange
Ticket intake and resolution8583832
Routing and service-level control7479745
Agent productivity and collaboration7877771
Self-service and customer context8081844
Integrations, security, and governance7270755
Reporting and service quality7073713
Usability, vendor support, and total cost7668738
helpdesk ticket intake triage8483841
helpdesk agent workflow productivity8078782
helpdesk sla escalation control72807010
helpdesk customer context continuity80768610
helpdesk automation process fit7882804
helpdesk reporting operational visibility7274722
helpdesk knowledge self service enablement8084814
helpdesk admin scalability governance6871683
Where models differ
  • helpdesk customer context continuity: 76–86 (10-point range)
  • helpdesk sla escalation control: 70–80 (10-point range)
  • Usability, vendor support, and total cost: 68–76 (8-point range)
GeminiAI-assisted buyer perspective77

For customer support teams needing consolidated email and chat ticketing, LiveAgent offers contract-free monthly or annual billing options with a built-in customer portal, but buyers must evaluate the complete absence of SLA tracking and reports on the entry tier and the restriction of governance controls to top tiers.

Review confidence
77/100
Model details
Strengths
  • Universal inbox capability aggregates email, chat, forms, forums, and feedback to help agents manage multiple customer contact points in one workspace.
  • Commercial terms offer contract-free monthly or annual billing options alongside a 30-day free trial that does not require a credit card.
  • Built-in contact profiles and company directories with complete communication history preserve customer context directly within the agent workspace.
Cautions
  • Core service-level agreements, performance reporting, and call-center voice integrations are excluded from the entry-level Small business plan, requiring an upgrade to Medium business.
  • Governance and security controls such as Single Sign-On (SSO), custom administrative roles, and audit logs require the Large business or Enterprise plans.
  • Ongoing costs can increase due to separate monthly add-on fees, including $19 per month for each additional knowledge base and $19 per month for time tracking on lower tiers.
GPTAI-assisted buyer perspective77

LiveAgent fits teams that want ticketing, live chat, self-service, automation, reporting, and plan-based governance in one help desk, but buyers should verify which plan they need for call center, SLA, social-channel, and enterprise controls.

Review confidence
77/100
Model details
Strengths
  • The product includes a universal inbox for email, chat, calls, forms, forums, feedback, and plan-dependent social channels, which can support a consolidated support queue.
  • The product includes customer portal, knowledge base, forums, feedback boards, and search widgets, which supports self-service and deflection workflows.
  • The product includes automated ticket distribution, departments, event rules, time rules, and channel routing, which can support structured handling and escalation paths.
Cautions
  • Call center, SLA, reporting, and time-rule capabilities begin with Medium business rather than the Small business plan, so the entry plan does not cover full help desk operations.
  • Social channels, SSO, custom roles, audit logs, password policy, IP restriction, and data-center choice are plan-dependent and begin with Large business or Enterprise for governance-oriented buyers.
  • The temporary new-user rates end on January 1, 2027, so budget checks should use the standard rates as well as the promotional rates.
xAIAI-assisted buyer perspective77

LiveAgent fits support teams that want unified ticketing, live chat, portal, and knowledge workflows in one product, provided they accept Medium business for SLAs, voice, time rules, and reports and Large business or Enterprise for social channels and core governance, while budgeting to standard rates after the new-user promotion ends January 1, 2027.

Review confidence
77/100
Model details
Strengths
  • A universal inbox consolidates email, chat, calls, forms, forums, feedback, and plan-dependent social channels so agents can intake and handle work from one workspace.
  • Contact and company profiles with custom fields and complete communication history keep prior interactions available during later tickets and chats.
  • Customer portal, knowledge base, forums, feedback boards, and search widgets support self-service deflection alongside agent-handled tickets.
  • Per-agent subscriptions state no commitment and cancellation at any time, and a 30-day trial requires no credit card, which lowers initial lock-in before plan selection.
Cautions
  • Call center and IVR, time rules, operational reports, and SLA policies begin on Medium business, so Small business cannot cover those service-control needs.
  • Social messaging channels plus SSO, custom roles, and audit logs require Large business or Enterprise rather than lower tiers.
  • Each additional knowledge base is listed at $19 per month, and time tracking at $19 per month plus paid branding removal apply on eligible lower plans.
  • Temporary new-user rates end January 1, 2027, so ongoing budgets should use the standard annual-billing rates of $15, $29, $49, and $69 per agent per month.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
7
Broad product review sources
3
Marketplace and app-store sources
0
Editorial sources
0
Latest evidence check
Aug 10, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

Unresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.

View research methodology
Verified findingsLiveAgent offers a 30-day free trial with no credit card required.
  • Four per-agent subscriptions with distinct monthly and annual billing rates, temporary lower rates for new users through January 1, 2027, and optional flat monthly feature purchases
  • $10 per agent per month billed annually for eligible new users through January 1, 2027; the standard annual-billing Small business rate is $15
  • Standard annual rates are $15, $29, $49, and $69 per agent per month for Small, Medium, Large, and Enterprise. Standard monthly-billed rates are $19, $35, $59, and $85. Eligible new users receive temporary lower annual rates of $10, $19, $33, and $46 and monthly rates of $13, $23, $40, and $57 through January 1, 2027. LiveAgent explicitly states no contracts and cancellation at any time.
  • Universal inbox for email, chat, calls, forms, forums, feedback, and plan-dependent social channels Automated ticket distribution, departments, event rules, time rules, and channel routing Multiple SLA levels and rules with business hours, compliance reports, and breach logs Customer portal, knowledge base, forums, feedback boards, and search widgets Built-in contact and company profiles with custom fields and complete communication history Agent, department, channel, SLA, availability, time, and performance reports API keys, native integrations, Zapier, and custom integration paths Plan-dependent SSO, custom roles, audit logs, password policy, IP restriction, and data-center choice
Verification notes and unresolved itemsThe current plan cards and comparison matrix list four plans including Enterprise, while one pricing-page FAQ answer describes only three tiers and omits Enterprise. This profile follows the current plan cards and matrix.
  • All commercial amounts are retained as separate standard or promotional monthly and annual states.
  • Annual billing was not used to infer commitment
  • no commitment is recorded only because the current pricing page explicitly states no contracts and cancel any time.
  • The page uses a dollar symbol without visibly identifying an ISO currency, so currency remains not stated.
Sources checked

Sources checked

LiveAgent source links

LiveAgent Help Desk Security FeaturesLiveAgentLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
LiveAgent Help Desk IntegrationsLiveAgentLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
LiveAgent Customer Service ReportsLiveAgentLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
LiveAgent Customer Portal FeaturesLiveAgentLevel A2Linked to 1 scored claimChecked Aug 10, 2026
LiveAgent Ticketing System FeaturesLiveAgentLevel A2Linked to 0 scored claimsChecked Aug 10, 2026
LiveAgent PricingLiveAgentLevel A2Linked to 5 scored claimsChecked Aug 10, 2026
LiveAgent - Help Desk Software and Live ChatLiveAgentLevel A2Linked to 0 scored claimsChecked Aug 10, 2026

FAQ

LiveAgent FAQ

How much does LiveAgent cost?

Standard annual-billing rates are $15, $29, $49, and $69 per agent per month. New users currently see lower promotional annual rates of $10, $19, $33, and $46 through January 1, 2027.

Does LiveAgent offer a free trial?

Yes. LiveAgent offers a 30-day trial with no credit card required.

Which LiveAgent plan includes a call center and SLAs?

Medium business and higher include call center and IVR, reports, time rules, and SLA rules and levels.

Which LiveAgent plan includes social channels and SSO?

Large business and Enterprise include SSO, custom roles, audit logs, and the listed Facebook, Instagram, X, Viber, Telegram, and WhatsApp channels.

Popular comparisons

Common LiveAgent comparisons

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