Same-subcategory comparison

BIGContactsvsSansan

Compare buyer fit, pricing, capability depth, and purchase constraints within one buying category. A higher score is not a universal winner.

Comparison summary

How to choose

These conclusions apply to this subcategory and the buyer conditions shown here. They do not make one product universally better.

BIGContacts

Consider when

Small teams that want shared contact records, reminders, email history, and lightweight CRM workflows.
Teams that prefer contact-based pricing with unlimited paid-plan users.

Check before choosing

Enterprises that require complex territory, quota, forecasting, and governance capabilities.
Buyers that require a published SLA or independently verified service performance.

Full profile

Sansan

Consider when

Mid-market and enterprise organizations managing large volumes of business cards and contacts
Sales and marketing teams that need organization-wide relationship visibility

Check before choosing

Individuals and very small teams below the stated 10-user minimum
Buyers requiring public numeric pricing and self-service checkout

Full profile

Comparison summary

Most material score differences

These are the stored dimension rationales returned with each score. They explain the buyer conditions behind the gap without speculating about hidden model reasoning.

Follow-up reliability

11 pts

BIGContacts · 79/100: Users can schedule task calendars, automated reminders, and behavior-based email drip campaigns, although support for resolving task issues may be limited outside of 9 a.m. to 5 p.m. EST.
Sansan · 68/100: Sansan supports targeted contact lists and engagement tracking, which can help teams manage follow-up, but the facts do not establish automated sequencing or a bidirectional Outlook sync, so follow-up support is useful but bounded.

Contact data hygiene

8 pts

BIGContacts · 78/100: CSV import can exclude duplicates and a built-in option identifies and merges duplicate contacts, helping maintain cleaner lists when those controls are applied.
Sansan · 86/100: Automatic and manual duplicate combination together with AI-assisted and human-verified card digitization give buyers concrete tools to keep contact records consistent as volume increases.

Contact organization quality

4 pts

BIGContacts · 84/100: The platform supports shared profiles with custom fields, lists, forms, and activity history to organize contacts, though it lacks complex territory structure capabilities.
Sansan · 88/100: A company-wide business-card and contact database with organization trees and relationship visibility lets teams maintain a single governed view of accounts and people, which directly supports large-scale contact organization.

Dimension	BIGContacts	Sansan
Category buying score	80Higher category-fit score	80
Rank	#1	#3
Context	Sales & CRM / Contact Management Software	Sales & CRM / Contact Management Software
Pricing and trial	BIGContacts offers a permanent Free plan and a contact-based Business plan. The Business page displays a $19.99 reference rate and a $9.99 promotional rate per month per 1,000 contacts, with a 2,000-contact minimum for the annual state. Monthly billing is advertised, but no monthly amount is reliably bound in the publ…	Sansan publishes no numeric price. Buyers request a tailored quote; the official pricing page identifies initial digitization, license, option, and scanner-set components. Sansan states a standard one-year term and at least 10 users, but public sources do not establish payment timing, renewal terms, or cancellation te…
Best for	Small teams that want shared contact records, reminders, email history, and lightweight CRM workflows. Teams that prefer contact-based pricing with unlimited paid-plan users. Organizations that need built-in email campaigns, task management, simple pipelines, and reporting without a large enterprise CRM.	Mid-market and enterprise organizations managing large volumes of business cards and contacts Sales and marketing teams that need organization-wide relationship visibility Teams requiring mobile card capture, contact enrichment, and a governed shared database
Not for	Enterprises that require complex territory, quota, forecasting, and governance capabilities. Buyers that require a published SLA or independently verified service performance. Organizations with 20,000 or more contacts that require fully public, deterministic pricing before contacting sales.	Individuals and very small teams below the stated 10-user minimum Buyers requiring public numeric pricing and self-service checkout Organizations requiring bidirectional Outlook contact sync
Source check	84/100	94/100
Key features	Shared contact profiles with emails, notes, meetings, tasks, files, and activity history. Custom fields, lists, forms, CSV import, and duplicate-contact controls. Task calendars, reminders, team assignment, and workflow automation. Email templates, bulk email, behavior-based drip campaigns, and engagement analytics. Customizable sales pipelines, deal tracking, and more than 100 built-in or custom reports.	Company-wide business-card and contact database AI-assisted and human-verified business-card digitization Organization trees and relationship visibility Automatic and manual duplicate combination Email, call, meeting, and sales-history context
Administrator installation requirement	Not publicly stated	required_for_selected_features
Contact sync direction	configurable	one_way
Contact sync frequency	scheduled	scheduled
Deletion sync behavior	Not publicly stated	Not publicly stated
Sync conflict resolution	Not publicly stated	source_wins
Cross-domain contact sharing	Not publicly stated	Not publicly stated
Duplicate contact handling	automatic_and_manual	automatic_and_manual
Email data access	message_content	message_content
Customer data used for AI training	Not publicly stated	Not publicly stated
AI disable control	Not publicly stated	Not publicly stated
AI usage or credit model	Not publicly stated	Not publicly stated
Contact export formats	XML	CSV
Cons	The displayed $119.88 annual total does not reconcile with the listed $9.99 per 1,000 contacts monthly rate and 2,000-contact minimum. The $9.99 Business rate is explicitly promotional and tied to a July 31 purchase deadline later pricing may differ.	Numeric pricing and total implementation cost are not publicly stated. A minimum of 10 users and a standard one-year term are stated. Initial digitization, optional features, scanner sets, SAML, Outlook sync, and Salesforce integration may add cost.
Contact organization quality	84The platform supports shared profiles with custom fields, lists, forms, and activity history to organize contacts, though it lacks complex territory structure capabilities.	88A company-wide business-card and contact database with organization trees and relationship visibility lets teams maintain a single governed view of accounts and people, which directly supports large-scale contact organization.
Interaction history and context	84The product stores activity history alongside contact records and includes emails, notes, meetings, tasks, and files, which supports a useful interaction timeline for buyer teams, although the supplied facts do not establish advanced conversation intelligence or full communications logging scope.	80Tracks email, call, meeting, and sales histories alongside Salesforce opportunity data, but the Contact Inbox signature extraction tool is limited to Gmail and Exchange Online within Japan.
Contact data hygiene	78CSV import can exclude duplicates and a built-in option identifies and merges duplicate contacts, helping maintain cleaner lists when those controls are applied.	86Automatic and manual duplicate combination together with AI-assisted and human-verified card digitization give buyers concrete tools to keep contact records consistent as volume increases.
Follow-up reliability	79Users can schedule task calendars, automated reminders, and behavior-based email drip campaigns, although support for resolving task issues may be limited outside of 9 a.m. to 5 p.m. EST.	68Sansan supports targeted contact lists and engagement tracking, which can help teams manage follow-up, but the facts do not establish automated sequencing or a bidirectional Outlook sync, so follow-up support is useful but bounded.
Search and segmentation	75Custom fields, lists, behavior-based drip campaigns, and reporting provide usable segmentation and targeting support, but the facts do not establish advanced query depth or highly granular segmentation rules.	76Sansan’s targeted contact lists and company-oriented database support segmentation and retrieval for outreach, while CSV export gives an additional way to work with selected records; the facts do not establish full advanced search breadth beyond those functions.
Sharing and permissions	78Role-based permissions and two-factor authentication protect shared records among unlimited users, though advanced enterprise data governance rules are not included.	77The shared company-wide database is designed for governed multi-user access and includes two-factor authentication, with SAML 2.0 available as a paid contract option, though fine-grained permission models are not detailed.
Import, export, and sync quality	67CSV import is supported, Google Contacts sync is available through Zapier with one-way or two-way setup depending on the Zaps, and a full account-data backup is available as XML on request, but the facts do not establish continuous native synchronization across all integrations.	63Sansan supports CSV contact import and export and offers optional Outlook and Salesforce integrations, but Outlook sync is one-way and every 30 minutes, so interoperability is present while synchronization depth remains limited.
Full profile	Full profile	Full profile

Research basis

This page uses stored product facts, official evidence, and category scoring rationales. It is not an account-based hands-on test, and third-party user ratings are not folded into the category buying score.

BIGContacts: Fact confidence: 84% · Fact checked: 2026-07-28
Sansan: Fact confidence: 94% · Fact checked: 2026-07-28