- You want contact-based rather than per-seat pricing: The Business plan is priced by contact volume and advertises unlimited users.
- Your team needs contact history, tasks, email marketing, a simple sales pipeline, workflows, and reports in one product: BIGContacts documents these capabilities in the same exact-product feature set.
- You need a low-cost entry point for one user and a small contact list: The permanent Free plan supports one user and up to 100 contacts.
Sales & CRM / Contact Management Software
BIGContacts Review, Pricing, Pros & Cons
BIGContacts is a contact management product for organizing business contacts, emails, notes, tasks, and follow-ups in one shared record.
Research by Global Tool Radar Research SystemEvidence checked: Jul 28, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- You require advanced enterprise CRM governance, territory management, or sophisticated forecasting: The public product scope emphasizes lightweight contact management, email marketing, tasks, pipelines, and reporting rather than complex enterprise sales administration.
- You need a publicly documented SLA or independently verified service performance: The public materials reviewed do not establish an exact service-level commitment.
- You need a deterministic published cost for 20,000 or more contacts: The vendor directs those buyers to request enterprise pricing.
- Contact-based freemium pricing with unlimited users on the paid Business plan and monthly or annual paid billing.
- Business · $19.99 USD · per 1000 contacts · per month · Annual-plan reference rate · reference · minimum 2000 contacts
- A permanent Free plan is available for one user and up to 100 contacts. The pricing FAQ states a 15-day trial, while the Terms of Service states a 30-day free-account period.
Product scope
Product functionality and purchase scope
This profile evaluates the current BIGContacts contact-management and lightweight CRM product, including its Free and Business plans, contact-based pricing, built-in email, task, pipeline, workflow, reporting, and integration capabilities.
Product checked: Jul 28, 2026
- BIGContacts Free plan
- BIGContacts Business plan
- BIGContacts contact management, email marketing, task management, pipeline, workflow automation, reporting, security, and integrations
- Customer Growth Suite beyond the included BIGContacts component
- Separate ProProfs products including Help Desk, Knowledge Base, Live Chat, Project, and Qualaroo
- Third-party Zapier subscription and usage terms
- Customer Growth Suite: A broader ProProfs package that includes BIGContacts CRM together with popups, help desk, knowledge base, and live chat products.
- $499 USD · per month · starting at
Pricing plans
BIGContacts pricing table
Pricing checked: Jul 28, 2026
Official factConfidence 78%2 linked sources
BIGContacts offers a permanent Free plan and a contact-based Business plan. The Business page displays a $19.99 reference rate and a $9.99 promotional rate per month per 1,000 contacts, with a 2,000-contact minimum for the annual state. Monthly billing is advertised, but no monthly amount is reliably bound in the public page text. Buyers with 20,000 or more contacts are directed to request enterprise pricing. Paid subscriptions are billed in advance; the official terms state a one-month minimum for monthly subscriptions and a one-year minimum for annual subscriptions.
Official pricing pageCommercial scope needs confirmation
Current official sources describe an offer or purchase route differently. The page remains usable, but affected price schema is withheld until the scope is resolved.
- The pricing page shows $9.99 per month per 1,000 contacts with a 2,000-contact minimum, but also shows $119.88 billed annually. The displayed annual total equals one 1,000-contact block and does not establish the deterministic minimum annual charge.
- The pricing FAQ states a 15-day free trial, while the official Terms of Service states a 30-day free-account period.
- The pricing page advertises 24/7 email, phone, and live chat support, while its FAQ describes experienced customer-support representatives as available Monday through Friday, 9 a.m. to 5 p.m. EST.
PlanPriceKey differencesBest for
FreeBIGContacts Free planSupporting pricing evidence
- Free · per account · Permanent Free plan · One user and up to 100 contacts
- User limit: 1 users.
- Contact limit: 100 contacts.
- Premium feature access: All premium features; Within the Free plan limits.
BusinessBIGContacts Business planSupporting pricing evidence
- $19.99 USD · per 1000 contacts · per month · Annual-plan reference rate · reference · minimum 2000 contacts
- $9.99 USD · per 1000 contacts · per month · Annual promotional rate before July 31 · promotional · billed annually · one-year commitment · minimum 2000 contacts · Buy before July 31 to lock the displayed price
- Requires quote · per contacts · 20,000+ contacts quote · custom quote · minimum 20000 contacts · 20,000 or more contacts
- User allowance: Unlimited users.
- Storage allowance: Unlimited storage.
- Dedicated onboarding: Dedicated Onboarding Manager and Success Manager; Business plan.
- Support channels: Email, phone, and live chat; 24/7 advertised availability.
- Numeric pricing threshold: 2,000-contact minimum for the displayed annual rate; Annual public pricing state.
Plan upgrade triggers
Verified plan boundaries that can change the required edition.
Upgrade when the account needs more than one user or more than 100 contacts.
Supporting pricing evidenceProduct scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
Built-in and custom reportsIncluded capability
Includes sales, marketing, contact, and team reporting.
Plan: Free: Included · Business: Included
Contact profiles and relationship historyIncluded capability
Current exact-product capability; Free is advertised with all premium features within its user and contact limits.
Plan: Free: Included · Business: Included
Customizable sales pipeline and deal trackingIncluded capability
Built-in lightweight CRM capability.
Plan: Free: Included · Business: Included
Email marketing and drip campaignsIncluded capability
Built into BIGContacts; the Free plan is advertised with all premium features.
Plan: Free: Included · Business: Included
Rule-based workflow automationIncluded capability
Official feature and pricing pages list workflow automation.
Plan: Free: Included · Business: Included
Tasks, calendars, reminders, and team assignmentIncluded capability
Built-in exact-product capability.
Plan: Free: Included · Business: Included
Customer Growth Suite bundleSeparate product
A separate broader ProProfs purchase path that includes BIGContacts plus other products.
Customer Growth Suite
Configurable Google Contacts sync through ZapierThird-party integration
One-way or two-way sync depends on separately configured Zaps and the Zapier plan.
Zapier
Outlook contacts, meetings, and tasks syncThird-party integration
The feature page lists Outlook synchronization; detailed direction and frequency were not established.
Microsoft Outlook
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated.
- Evidence confidence
- 85%
- AI claim confidence
- 86%
- Required-field evidence status
- 100%
- Evidence freshness
- 66%
- Field traceability
- 100%
- Model agreement
- 95%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 8 of 8 weighted claims have evidence links.
- 6 A1 documentary official sources and 2 A2 official product sources are linked.
- 4 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- No weighted claim is past the review window.
- 3 non-blocking commercial scope issues require confirmation.
Contact organization quality25%
84The platform supports shared profiles with custom fields, lists, forms, and activity history to organize contacts, though it lacks complex territory structure capabilities.
Interaction history and context20%
84The product stores activity history alongside contact records and includes emails, notes, meetings, tasks, and files, which supports a useful interaction timeline for buyer teams, although the supplied facts do not establish advanced conversation intelligence or full communications logging scope.
Contact data hygiene15%
78CSV import can exclude duplicates and a built-in option identifies and merges duplicate contacts, helping maintain cleaner lists when those controls are applied.
Follow-up reliability15%
79Users can schedule task calendars, automated reminders, and behavior-based email drip campaigns, although support for resolving task issues may be limited outside of 9 a.m. to 5 p.m. EST.
Search and segmentation10%
75Custom fields, lists, behavior-based drip campaigns, and reporting provide usable segmentation and targeting support, but the facts do not establish advanced query depth or highly granular segmentation rules.
Sharing and permissions10%
78Role-based permissions and two-factor authentication protect shared records among unlimited users, though advanced enterprise data governance rules are not included.
Import, export, and sync quality5%
67CSV import is supported, Google Contacts sync is available through Zapier with one-way or two-way setup depending on the Zaps, and a full account-data backup is available as XML on request, but the facts do not establish continuous native synchronization across all integrations.
Public review signals
BIGContacts public ratings are strongest on G2 and moderate on Capterra and Software Advice, with a very small SourceForge sample also visible.
Retained public aggregates show BIGContacts at 4.5/5 on G2 from 77 reviews, 4.3/5 on Capterra from 205 reviews, 4.3/5 on Software Advice from 205 reviews, and 5/5 on SourceForge from 2 reviews and ratings.
Public review signals updated: Jul 28, 2026
Commonly reported strengths
- G2 and Software Advice reviews commonly emphasize ease of use, setup, and contact/task organization.
- Capterra and Software Advice reviews commonly highlight having emails, tasks, and notes in one place for easier customer follow-up.
- SourceForge and G2 visible reviews note responsive support and practical workflow help.
Commonly reported concerns
- Software Advice reviews mention slower email loading and missing integrations for some preferred tools.
- Capterra reviews mention weaker marketing follow-up capabilities in some use cases.
- SourceForge’s 2-review sample is too small to generalize confidently.
Capterra4.3/5
- Review count
- 205 reviews
- Source context
- Capterra BigContacts reviewsExact product
G24.5/5
- Review count
- 77 reviews
- Source context
- G2 BIGContacts reviewsExact product
Software Advice4.3/5
- Review count
- 205 reviews
- Source context
- Software Advice BigContacts reviewsExact product
Limited review signals
These ratings are retained for transparency but are not presented as representative buyer sentiment.
SourceForge5/5
Insufficient sample · 2 reviews and ratings
- Reviews and ratings
- 2 reviews and ratings
- Source context
- SourceForge BIGContacts verified user reviewsExact product
BIGContacts tag profile
Company size
- Small business
- Mid-market
Use case
- Relationship tracking
Platform
- Mobile app
Integration ecosystem
- Microsoft 365 and Outlook
- Google Workspace and Gmail
BIGContacts core capabilities
- Shared contact profiles with emails, notes, meetings, tasks, files, and activity history.
- Custom fields, lists, forms, CSV import, and duplicate-contact controls.
- Task calendars, reminders, team assignment, and workflow automation.
- Email templates, bulk email, behavior-based drip campaigns, and engagement analytics.
- Customizable sales pipelines, deal tracking, and more than 100 built-in or custom reports.
- Two-factor authentication, role-based permissions, backups, encryption, and integrations including Google Contacts, Outlook, QuickBooks, Mailchimp, and Zendesk.
Detailed strengths and purchase cautions
Why it is worth considering
- The product supports shared contact profiles with emails, notes, meetings, tasks, files, and activity history, which can keep customer context in one record for a team.
- The Free plan supports one user and up to 100 contacts and includes premium feature access within those limits, which can work for a very small contact set without a paid subscription.
- The Business plan advertises unlimited users, which can suit teams that want to add users without per-seat pricing.
- The Business plan includes workflow automation, email campaigns, pipelines, reporting, onboarding, and multichannel support, which can cover a basic CRM workflow in one product.
What to confirm before buying
- The public Business pricing is contact-based, and the displayed annual rate uses a 2,000-contact minimum, so smaller paid deployments need to check whether the pricing model fits their contact volume.
- The promotional $9.99 rate is tied to a July 31 purchase deadline, so buyers should not treat it as the standing price.
- The terms state that account content is deleted at termination and cannot be recovered, so retention expectations need to be checked before cancellation.
- The official materials show different free-period durations, so buyers should confirm which trial or free-account timing applies to their account path.
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Jul 28, 2026
Score comparisonGeminiGPTxAIRange
Contact organization quality8586824
Interaction history and context8584841
Contact data hygiene7581786
Follow-up reliability8078802
Search and segmentation8073728
Sharing and permissions8074817
Import, export, and sync quality7067646
- Search and segmentation: 72–80 (8-point range)
- Sharing and permissions: 74–81 (7-point range)
- Contact data hygiene: 75–81 (6-point range)
GeminiAI-assisted buyer perspective79
BIGContacts provides a contact-volume-priced CRM for small to mid-sized teams requiring shared records, task management, and integrated email campaigns, provided they do not need advanced enterprise governance or contractually guaranteed service levels.
- Review confidence
- 79/100
Model details
- Strengths
- The paid Business plan allows unlimited users to collaborate without per-seat licensing costs, as pricing scales strictly by contact volume.
- Shared contact profiles consolidate interaction histories by presenting emails, notes, meetings, tasks, files, and activity records in one interface.
- The software provides built-in tools to identify and merge duplicate contacts, alongside duplicate exclusion capabilities during CSV import.
- Cautions
- The pricing structure presents an unresolved discrepancy between the displayed $119.88 annual total and the $9.99 monthly rate per 1,000 contacts under a 2,000-contact minimum.
- Full account data exports require a manual request, carry a typical $100 one-time fee, and are delivered in technical XML files rather than common database formats.
- Account terms mandate the immediate and automatic deletion of all content upon termination, with no option for recovery.
GPTAI-assisted buyer perspective78
BIGContacts fits teams that want shared contact records, follow-up tracking, built-in email outreach, and contact-based pricing, especially if they can work within the Free plan limits or the Business plan’s contact-volume model. Buyers should check the Business pricing boundary, the support-hours wording, and the data-retention terms before committing.
- Review confidence
- 78/100
Model details
- Strengths
- The product supports shared contact profiles with emails, notes, meetings, tasks, files, and activity history, which can keep customer context in one record for a team.
- The Free plan supports one user and up to 100 contacts and includes premium feature access within those limits, which can work for a very small contact set without a paid subscription.
- The Business plan advertises unlimited users, which can suit teams that want to add users without per-seat pricing.
- The Business plan includes workflow automation, email campaigns, pipelines, reporting, onboarding, and multichannel support, which can cover a basic CRM workflow in one product.
- Cautions
- The public Business pricing is contact-based, and the displayed annual rate uses a 2,000-contact minimum, so smaller paid deployments need to check whether the pricing model fits their contact volume.
- The promotional $9.99 rate is tied to a July 31 purchase deadline, so buyers should not treat it as the standing price.
- The terms state that account content is deleted at termination and cannot be recovered, so retention expectations need to be checked before cancellation.
- The official materials show different free-period durations, so buyers should confirm which trial or free-account timing applies to their account path.
xAIAI-assisted buyer perspective77
BIGContacts fits small teams that need shared contact records with activity history, tasks, light pipelines, and contact-volume pricing with unlimited Business users, provided buyers accept Free-plan caps, promotional Business pricing conditions, Zapier-mediated sync, and irreversible data deletion at termination.
- Review confidence
- 77/100
Model details
- Strengths
- Shared contact profiles consolidate emails, notes, meetings, tasks, files, and activity history so team members work from one record.
- Business plan pricing is contact-based with unlimited users, which can lower cost for larger headcount relative to per-seat models when contact volume stays moderate.
- Duplicate exclusion during CSV import plus a built-in identify-and-merge option supports cleaner contact lists.
- Task calendars, reminders, team assignment, and workflow automation give structured follow-up handling inside the contact record.
- Cautions
- The Free plan is limited to one user and 100 contacts, so any multi-user or larger-list need requires the paid Business edition.
- Displayed Business pricing mixes a $19.99 reference rate with a $9.99 promotional rate per month per 1,000 contacts, a 2,000-contact minimum on the annual state, a July 31 purchase deadline to lock the promo, and an unreconciled $119.88 annual total display.
- Official terms delete account content on the termination date with no recovery and treat advance payments as non-refundable.
- Google Contacts synchronization runs through Zapier on a 1-to-15-minute cadence that depends on the Zapier plan rather than a native continuous connector.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 8
- Broad product review sources
- 4
- Marketplace and app-store sources
- 0
- Editorial sources
- 0
- Latest evidence check
- Jul 28, 2026
Research basis
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingUnresolved evidence is disclosed on the page; affected deterministic calculations and price schema are withheld when the conflict is blocking.
View research methodologyVerified findingsA permanent Free plan is available for one user and up to 100 contacts. The pricing FAQ states a 15-day trial, while the Terms of Service states a 30-day free-account period.
- Contact-based freemium pricing with unlimited users on the paid Business plan and monthly or annual paid billing.
- Shared contact profiles with emails, notes, meetings, tasks, files, and activity history. Custom fields, lists, forms, CSV import, and duplicate-contact controls. Task calendars, reminders, team assignment, and workflow automation. Email templates, bulk email, behavior-based drip campaigns, and engagement analytics. Customizable sales pipelines, deal tracking, and more than 100 built-in or custom reports. Two-factor authentication, role-based permissions, backups, encryption, and integrations including Google Contacts, Outlook, QuickBooks, Mailchimp, and Zendesk.
- Free for one user and up to 100 contacts.
- BIGContacts offers a permanent Free plan and a contact-based Business plan. The Business page displays a $19.99 reference rate and a $9.99 promotional rate per month per 1,000 contacts, with a 2,000-contact minimum for the annual state. Monthly billing is advertised, but no monthly amount is reliably bound in the public page text. Buyers with 20,000 or more contacts are directed to request enterprise pricing. Paid subscriptions are billed in advance; the official terms state a one-month minimum for monthly subscriptions and a one-year minimum for annual subscriptions.
Verification notes and unresolved itemsThe pricing page shows $9.99 per month per 1,000 contacts with a 2,000-contact minimum, but also shows $119.88 billed annually. The displayed annual total equals one 1,000-contact block and does not establish the deterministic minimum annual charge.
- The pricing FAQ states a 15-day free trial, while the official Terms of Service states a 30-day free-account period.
- The pricing page advertises 24/7 email, phone, and live chat support, while its FAQ describes experienced customer-support representatives as available Monday through Friday, 9 a.m. to 5 p.m. EST.
- The monthly Business purchase state was not retained because the current public pricing text exposes a monthly selector but no amount reliably bound to it.
- The $119.88 annual line was not used for a deterministic contract-cost calculation because it does not reconcile with the displayed 2,000-contact minimum and $9.99 per 1,000 contacts monthly rate.
Sources checked
BIGContacts source links
Terms of Service | BIGContactsBIGContactsLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Request a Full Data BackupBIGContacts SupportLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Import Your ContactsBIGContacts SupportLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Contact List ViewBIGContacts SupportLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Google Contacts Sync - Using ZapierBIGContacts SupportLevel A1Linked to 5 scored claimsChecked Jul 28, 2026
CRM Software Features | Manage Workflow With BIGContactsBIGContactsLevel A2Linked to 1 scored claimChecked Jul 28, 2026
BIGContacts CRM Pricing | Affordable Plans for Small BusinessBIGContactsLevel A1Linked to 5 scored claimsChecked Jul 28, 2026
Contact Management Software | BIGContacts CRMBIGContactsLevel A2Linked to 0 scored claimsChecked Jul 28, 2026
FAQ
BIGContacts FAQ
Is BIGContacts priced per user?
No. The paid Business plan is priced by contact volume and advertises unlimited users.
Does BIGContacts have a permanent free plan?
Yes. The Free plan supports one user and up to 100 contacts.
What is the public Business price?
The pricing page displays a $19.99 reference rate and a $9.99 promotional rate per month per 1,000 contacts for the annual state, with a 2,000-contact minimum. The page also shows a $119.88 annual total that does not reconcile with that minimum, so a deterministic minimum annual cost is not stated here.
Can BIGContacts sync with Google Contacts?
Yes, through Zapier. The official guide supports one-way or two-way sync depending on the configured Zaps, with runs every 1 to 15 minutes depending on the Zapier plan.
Can BIGContacts handle duplicate contacts?
Yes. Its official help materials document duplicate exclusion during CSV import and a built-in option to identify and merge duplicate contacts.
What happens to data after cancellation?
The official Terms of Service states that account content is automatically deleted on the termination date and cannot be recovered.
Popular comparisons
Common BIGContacts comparisons
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