- Your organization exchanges many business cards and needs one shared contact database: Sansan combines digitized business cards, contacts, relationship history, and organization-wide search.
- Sales and marketing teams need visibility into company relationships and contact activity: Sansan documents organization trees, connection search, and associated email, call, and meeting history.
- You need mobile business-card capture with centralized governance: Sansan provides iOS and Android access and company-wide contact sharing.
Sales & CRM / Contact Management Software
Sansan Review, Pricing, Pros & Cons
Sansan centralizes business-card records, company contacts, relationship history, and organizational connections in a shared business contact database.
Research by Global Tool Radar Research SystemEvidence checked: Jul 28, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- You need transparent self-service pricing or fewer than 10 users: Sansan requires a quote and states a minimum of 10 users.
- You require globally available email-based contact capture: The official global feature page states that Contact Inbox is currently limited to Japan.
- You require bidirectional Outlook contact synchronization: Official documentation establishes Sansan-to-Outlook synchronization and states that Outlook edits do not return to Sansan.
- Sales-led custom quote with an initial digitization cost, recurring license fees, optional monthly features, and optional scanner-set charges.
- Sansan · Requires quote · Tailored sales quote · custom quote · minimum 10 users
- Permanent free plan: not stated. Time-limited free trial: not stated.
Product scope
Product functionality and purchase scope
The organization-wide Sansan business contact and business-card management service, including its shared contact database, relationship history, mobile applications, and documented product features.
Product checked: Jul 28, 2026
- Sansan core cloud service
- Sansan web and mobile applications
- Contact Inbox where available
- Eight personal contact application
- Bill One
- Contract One
- Sansan Data Hub
- Paid Sansan Plus options and third-party products except where identified as integrations or add-ons
- Implementation services and scanner hardware charges
Pricing plans
Sansan pricing table
Pricing checked: Jul 28, 2026
Official factConfidence 95%2 linked sources
Sansan publishes no numeric price. Buyers request a tailored quote; the official pricing page identifies initial digitization, license, option, and scanner-set components. Sansan states a standard one-year term and at least 10 users, but public sources do not establish payment timing, renewal terms, or cancellation terms.
Official pricing pagePlanPriceKey differencesBest for
SansanSupporting pricing evidence
- Requires quote · Tailored sales quote · custom quote · minimum 10 users
- Minimum users: 10 users; Minimum deployment size.
- Standard term: 1 year; Payment, renewal, and cancellation terms are not publicly stated.
- Outlook contact synchronization: One-way Sansan-to-Outlook sync every 30 minutes; Paid option requiring Microsoft 365 with Exchange Online and administrator setup.
- SAML authentication: SAML 2.0 external authentication; Paid option depending on contract.
- Salesforce Opportunity Integration: Displays Salesforce opportunity information on Sansan company pages; Paid option.
Product scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
One-way Outlook contact synchronizationAdd-on
Paid option; Sansan-to-Outlook sync every 30 minutes.
Plan: Sansan: Optional add-onMicrosoft 365 Outlook
SAML 2.0 authenticationAdd-on
Paid option depending on contract.
Plan: Sansan: Optional add-on
Salesforce opportunity display in SansanAdd-on
Paid option.
Plan: Sansan: Optional add-onSalesforce
AI-assisted and human-verified card digitizationIncluded capability
Core digitization workflow.
Administrator-controlled CSV contact exportIncluded capability
Export permissions and exclusions apply.
Automatic and manual duplicate combinationIncluded capability
Both modes are documented.
Email-signature contact suggestionsIncluded capability
Requires Gmail or Exchange Online and is currently limited to Japan.
Organization-wide business contact databaseIncluded capability
Core Sansan capability.
Two-factor authenticationIncluded capability
Available for Sansan web and mobile login.
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated.
- Evidence confidence
- 84%
- AI claim confidence
- 96%
- Required-field evidence status
- 100%
- Evidence freshness
- 66%
- Field traceability
- 100%
- Model agreement
- 93%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 8 of 8 weighted claims have evidence links.
- 8 A1 documentary official sources and 3 A2 official product sources are linked.
- 3 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- No weighted claim is past the review window.
- No blocking evidence conflict was identified.
Contact organization quality25%
88A company-wide business-card and contact database with organization trees and relationship visibility lets teams maintain a single governed view of accounts and people, which directly supports large-scale contact organization.
Interaction history and context20%
80Tracks email, call, meeting, and sales histories alongside Salesforce opportunity data, but the Contact Inbox signature extraction tool is limited to Gmail and Exchange Online within Japan.
Contact data hygiene15%
86Automatic and manual duplicate combination together with AI-assisted and human-verified card digitization give buyers concrete tools to keep contact records consistent as volume increases.
Follow-up reliability15%
68Sansan supports targeted contact lists and engagement tracking, which can help teams manage follow-up, but the facts do not establish automated sequencing or a bidirectional Outlook sync, so follow-up support is useful but bounded.
Search and segmentation10%
76Sansan’s targeted contact lists and company-oriented database support segmentation and retrieval for outreach, while CSV export gives an additional way to work with selected records; the facts do not establish full advanced search breadth beyond those functions.
Sharing and permissions10%
77The shared company-wide database is designed for governed multi-user access and includes two-factor authentication, with SAML 2.0 available as a paid contract option, though fine-grained permission models are not detailed.
Import, export, and sync quality5%
63Sansan supports CSV contact import and export and offers optional Outlook and Salesforce integrations, but Outlook sync is one-way and every 30 minutes, so interoperability is present while synchronization depth remains limited.
Public review signals
Sansan’s public review averages are 4.5/5 on G2, Capterra, and GetApp.
Retained exact-product aggregates show Sansan at 4.5/5 on G2 from 17 reviews, and 4.5/5 on Capterra and GetApp from 2 reviews each. The visible review summaries on G2 and the Digital Markets pages emphasize contact scanning, centralized contact sharing, and ease of finding or managing business-card information, while price and manual correction of scan data appear among noted concerns.
Public review signals updated: Jul 28, 2026
Commonly reported strengths
- Contact scanning and business-card digitization are frequently highlighted on G2, Capterra, and GetApp.
- Centralized contact sharing and searchable contact history are praised on G2, Capterra, and GetApp.
Commonly reported concerns
- Pricing is noted as expensive on G2.
- Manual correction of scan data is mentioned on Capterra and GetApp.
G24.5/5
- Review count
- 17 reviews
- Source context
- G2 Sansan reviewsExact product
Limited review signals
These ratings are retained for transparency but are not presented as representative buyer sentiment.
Capterra4.5/5
Insufficient sample · 2 reviews
- Review count
- 2 reviews
- Source context
- Capterra Sansan reviewsExact product
GetApp4.5/5
Insufficient sample · 2 reviews
- Review count
- 2 reviews
- Source context
- GetApp Sansan reviewsExact product
Sansan tag profile
Company size
- Enterprise
- Mid-market
Use case
- Relationship tracking
- Contact data enrichment
Platform
- Mobile app
Integration ecosystem
- Microsoft 365 and Outlook
- Google Workspace and Gmail
Sansan core capabilities
- Company-wide business-card and contact database
- AI-assisted and human-verified business-card digitization
- Organization trees and relationship visibility
- Automatic and manual duplicate combination
- Email, call, meeting, and sales-history context
- CSV contact import and export
Detailed strengths and purchase cautions
Why it is worth considering
- Sansan centralizes business-card records, company contacts, relationship history, and organizational connections in a shared database that supports organization-wide visibility.
- Sansan includes AI-assisted and human-verified business-card digitization, which can support teams that need card capture as part of their contact workflow.
- Sansan provides CSV contact import and export plus targeted contact lists and engagement tracking, which can support segmentation and list-based outreach.
- Sansan offers mobile applications on iOS and Android, which can support card capture and contact access for field teams.
What to confirm before buying
- Sansan is sold by quote with initial digitization, optional features, and scanner-set charges, so the buyer needs a full commercial review before budgeting.
- Sansan states a minimum deployment size of 10 users and a standard one-year term, which makes it a poor fit for smaller or short-term deployments.
- Sansan’s Outlook synchronization is one-way from Sansan to Outlook every 30 minutes, so it does not preserve Outlook edits back into Sansan.
- Sansan’s Contact Inbox is limited to Japan, so workflows that depend on that feature outside Japan are not established by the supplied facts.
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Jul 28, 2026
Score comparisonGeminixAIGPTRange
Contact organization quality8588916
Interaction history and context8078824
Contact data hygiene9085846
Follow-up reliability6570685
Search and segmentation8072758
Sharing and permissions8276739
Import, export, and sync quality6068618
- Sharing and permissions: 73–82 (9-point range)
- Import, export, and sync quality: 60–68 (8-point range)
- Search and segmentation: 72–80 (8-point range)
GeminiAI-assisted buyer perspective77
Sansan centralizes digitized business-card records and organizational relationships into a shared company database, making it suitable for teams requiring high-accuracy contact capture, provided they can accommodate a sales-led model with a 10-user minimum and one-way synchronization limits.
- Review confidence
- 77/100
Model details
- Strengths
- Ensures high database accuracy by utilizing a blend of AI-assisted scanning and human-verified digitization for business cards.
- Enhances account planning by visualizing organization trees and collective relationship histories directly inside the company database.
- Cautions
- Incurs potential cost increases due to essential governance and integration features—such as SAML 2.0, Outlook sync, and Salesforce connections—being structured as paid, optional add-ons.
- Limits data continuity because the Outlook contact synchronization is one-way only and operates on a 30-minute delay, leaving any Outlook-side edits unsynchronized.
xAIAI-assisted buyer perspective77
Sansan fits mid-market and enterprise teams that need a governed, company-wide business-card and contact database with organization trees and relationship visibility, provided they accept sales-led quoting, a 10-user minimum, a standard one-year term, and paid options for Outlook, SAML, or Salesforce connections.
- Review confidence
- 77/100
Model details
- Strengths
- AI-assisted plus human-verified business-card digitization feeds a shared company-wide contact database that reduces reliance on individual card piles.
- Organization trees and relationship visibility give sales and marketing teams a common view of company connections across the account base.
- Automatic and manual duplicate combination supports cleaner contact records as card volume grows.
- Email, call, meeting, and sales-history context can be attached to contacts so users see prior interactions in one place.
- Cautions
- All pricing requires a custom quote
- initial digitization, license fees, scanner sets, and optional features are not published as numeric rates.
- Deployment starts at a 10-user minimum under a standard one-year term, with payment, renewal, and cancellation terms not publicly established.
- Outlook contact synchronization is a paid option that runs one-way from Sansan to Outlook every 30 minutes and needs Microsoft 365 with Exchange Online plus administrator setup.
GPTAI-assisted buyer perspective76
Sansan fits organizations that want a governed shared business-contact database with card digitization, relationship visibility, and controlled outbound contact workflows, but buyers should check the 10-user minimum, one-year standard term, and the added-cost options before planning rollout.
- Review confidence
- 76/100
Model details
- Strengths
- Sansan centralizes business-card records, company contacts, relationship history, and organizational connections in a shared database that supports organization-wide visibility.
- Sansan includes AI-assisted and human-verified business-card digitization, which can support teams that need card capture as part of their contact workflow.
- Sansan provides CSV contact import and export plus targeted contact lists and engagement tracking, which can support segmentation and list-based outreach.
- Sansan offers mobile applications on iOS and Android, which can support card capture and contact access for field teams.
- Cautions
- Sansan is sold by quote with initial digitization, optional features, and scanner-set charges, so the buyer needs a full commercial review before budgeting.
- Sansan states a minimum deployment size of 10 users and a standard one-year term, which makes it a poor fit for smaller or short-term deployments.
- Sansan’s Outlook synchronization is one-way from Sansan to Outlook every 30 minutes, so it does not preserve Outlook edits back into Sansan.
- Sansan’s Contact Inbox is limited to Japan, so workflows that depend on that feature outside Japan are not established by the supplied facts.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 11
- Broad product review sources
- 3
- Marketplace and app-store sources
- 0
- Editorial sources
- 0
- Latest evidence check
- Jul 28, 2026
Research basis
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingNo unresolved evidence conflict is currently recorded.
View research methodologyVerified findingsPermanent free plan: not stated. Time-limited free trial: not stated.
- Sales-led custom quote with an initial digitization cost, recurring license fees, optional monthly features, and optional scanner-set charges.
- Company-wide business-card and contact database AI-assisted and human-verified business-card digitization Organization trees and relationship visibility Automatic and manual duplicate combination Email, call, meeting, and sales-history context CSV contact import and export iOS and Android mobile applications Targeted contact lists and engagement tracking Two-factor authentication Optional SAML, Outlook, and Salesforce integrations
- Requires quote
- Sansan publishes no numeric price. Buyers request a tailored quote; the official pricing page identifies initial digitization, license, option, and scanner-set components. Sansan states a standard one-year term and at least 10 users, but public sources do not establish payment timing, renewal terms, or cancellation terms.
Verification notes and unresolved itemsCurrent official sources establish the quote route, minimum users, standard term, core contact workflows, duplicate handling, export format, and selected paid options.
- They do not publish a numeric amount, payment timing, renewal or cancellation terms, post-cancellation retention, a public SLA, customer-data AI-training policy, or AI-credit model.
- The stated one-year standard term is retained as a plan fact but is not converted into a minimum commitment because the official wording does not explicitly establish a commitment.
Sources checked
Sansan source links
Log in using two-factor authenticationSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Salesforce Opportunity IntegrationSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Setting up SAML AuthenticationSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
How to download (export) Sansan contact dataSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Manually combining duplicatesSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Connect to OutlookSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
About Contact InboxSansan Support CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Features - SansanSansan Global Pte. Ltd.Level A2Linked to 1 scored claimChecked Jul 28, 2026
FAQ
Sansan FAQ
Does Sansan publish pricing?
No numeric public price is stated; buyers request a tailored quote.
What is the minimum deployment size?
Sansan states a minimum of 10 users.
What contract term is public?
The pricing page states a standard one-year term; payment, renewal, and cancellation terms are not publicly established.
Can Sansan export contacts?
Yes. Authorized users can export selected Sansan contact data as CSV; private contacts and business-card images are excluded.
How does Sansan handle duplicate contacts?
Sansan documents both automatic and manual duplicate combination.
Is Outlook synchronization bidirectional?
No. Sansan contacts sync to Outlook every 30 minutes, while Outlook edits are not reflected back to Sansan.
Does Sansan read email content?
Contact Inbox extracts information from email signatures and sender details and requires Gmail or Exchange Online integration.
Is SAML included?
SAML authentication is documented as a paid option depending on the contract.
Popular comparisons
Common Sansan comparisons
Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.