Same-subcategory comparison

FrontvsGorgias

Compare buyer fit, pricing, capability depth, and purchase constraints within one buying category. A higher score is not a universal winner.

Comparison summary

How to choose

These conclusions apply to this subcategory and the buyer conditions shown here. They do not make one product universally better.

Front

Consider when

Customer support teams that want shared inbox collaboration and structured ticketing together
Operations and customer-success teams managing account-based communications

Check before choosing

Teams requiring a permanent free help-desk edition
Entry-budget teams that require omnichannel, SSO, advanced analytics, or more than 10 rules

Full profile

Gorgias

Consider when

Shopify and ecommerce support teams that need order context beside tickets
Growing brands that prefer ticket-volume pricing over per-agent pricing

Check before choosing

Internal IT service desks and non-customer operational case management
Buyers requiring voice, SMS, and AI resolutions inside one fixed core price

Full profile

Dimension	Front	Gorgias
Pricing and trial	Starter $25 USD · per seat · per month · Starter annual-billing rate · billed annually · minimum 1 seat · Up to 10 seats under the annual-billing state Professional $65 USD · per seat · per month · Professional annual-billing rate · billed annually · minimum 1 seat · Up to 50 seats under the annual-billing state Enterprise $105 USD · per seat · per month · Enterprise annual-billing rate · billed annually · Request a demo; minimum Enterprise license quantity is not publicly stated Starter is USD 25 per seat per month billed annually for up to 10 seats. Professional is USD 65 per seat per month billed annually for up to 50 seats. Enterprise is USD 105 per seat per month billed annually. Front accepts monthly or annual subscription payments, but the reviewed public pricing state exposes these numeric plan amounts under annual billing. AI, native WhatsApp, API-rate, and services options can add cost. Full profile	Starter $10 USD · per account · per month · Starter 50-ticket rate · minimum 1 account · Includes 50 Helpdesk tickets per month Basic $50 USD · per account · per month · Basic annual-billing rate · discounted · billed annually · minimum 1 account · Annual billing selection; includes 300 Helpdesk tickets per month $60 USD · per account · per month · Basic monthly-billing rate · billed monthly · minimum 1 account · Monthly billing selection; includes 300 Helpdesk tickets per month Pro $300 USD · per account · per month · Pro annual-billing rate · discounted · billed annually · minimum 1 account · Annual billing selection; includes 2,000 Helpdesk tickets per month $360 USD · per account · per month · Pro monthly-billing rate · billed monthly · minimum 1 account · Monthly billing selection; includes 2,000 Helpdesk tickets per month Advanced $750 USD · per account · per month · Advanced annual-billing rate · discounted · billed annually · minimum 1 account · Annual billing selection; includes 5,000 Helpdesk tickets per month $900 USD · per account · per month · Advanced monthly-billing rate · billed monthly · minimum 1 account · Monthly billing selection; includes 5,000 Helpdesk tickets per month Enterprise Requires quote · per account · Enterprise custom-volume quote · custom quote · minimum 1 account · Custom ticket volume; contact sales Starter is USD 10 per month for 50 tickets. Basic is USD 60 with monthly billing or USD 50 per month with annual billing for 300 tickets. Pro is USD 360 monthly or USD 300 per month with annual billing for 2,000 tickets. Advanced is USD 900 monthly or USD 750 per month with annual billing for 5,000 tickets. Enterprise uses custom ticket volume and pricing. Helpdesk overages and AI Agent resolutions are usage-priced; Voice and SMS are separate add-ons. Full profile
Best for	Customer support teams that want shared inbox collaboration and structured ticketing together Operations and customer-success teams managing account-based communications Professional and Enterprise teams coordinating digital omnichannel service and SLA-style time goals	Shopify and ecommerce support teams that need order context beside tickets Growing brands that prefer ticket-volume pricing over per-agent pricing Support operations combining email, chat, social messaging, self-service, and store workflows
Not for	Teams requiring a permanent free help-desk edition Entry-budget teams that require omnichannel, SSO, advanced analytics, or more than 10 rules Buyers that require current monthly-billing plan amounts before engaging Front	Internal IT service desks and non-customer operational case management Buyers requiring voice, SMS, and AI resolutions inside one fixed core price Organizations that require a public Enterprise amount before engaging sales
Source check	99/100	99/100
Key features	Shared inboxes, ticketing, assignments, tags, internal comments, shared drafts, templates, and guest collaboration Single-channel Starter and digital omnichannel Professional and Enterprise plans Rules, macros, load balancing, Smart Rules, account-based routing, and service-time goals Knowledge base on all current plans and customer portal on Professional and Enterprise Unified contact records, company accounts, conversation history, custom fields, and CRM sync	Unified ecommerce support inbox across email, chat, social, WhatsApp, and optional SMS and Voice Ticket rules, team queues, capacity-aware auto-assignment, priorities, views, and macros First-response and resolution SLAs with channel policies and reporting Native help center plus optional AI Agent, Flows, and order self-service Customer support timeline and ecommerce order history beside each conversation
Cons	Starter is restricted to one channel type, 10 rules, basic analytics, one workspace, and 10 seats Professional caps rule count at 20, workspaces at five, and seats at 50 Several AI capabilities and native WhatsApp can add cost outside Starter and Professional plan rates	Seasonal or unexpected ticket spikes can produce Helpdesk overage charges AI Agent resolutions are separately billed and can also count as Helpdesk tickets Voice and SMS require separate usage-priced add-ons
Category buying score	80	83Higher category-fit score
Rank	#4	#2
Context	Customer Service & Support / Help Desk Software	Customer Service & Support / Help Desk Software
Ticket intake and resolution	84Shared inboxes, ticketing, assignments, templates, internal comments, and customer history support resolution workflows, and the plan set covers both simple and larger teams, but the lower plan boundaries can constrain larger resolution operations.	86The product supports ticket resolution through a unified inbox, ticket rules, macros, and order context, and the main boundary is that extra channels and AI resolution can add separate charges.
Routing and service-level control	80Teams can configure service-time goals and account-based routing, but complex routing setups are restricted by the rule limits of 10 on Starter and 20 on Professional.	84Rules can assign tickets to teams and auto-assignment can distribute work by priority, age, and workload capacity, complemented by first-response and resolution SLAs with channel policies for service-level control.
Agent productivity and collaboration	84Shared drafts, internal comments, templates, guest collaboration, macros, and assignments give agents in-product collaboration and response tools without requiring a separate collaboration layer for core inbox work.	85The product gives agents queues, views, macros, customer timelines, and order history in one workspace, and the boundary is that the outcome depends on connecting the ecommerce platform that supplies the order context.
Self-service and customer context	81Knowledge on every current plan, a Professional/Enterprise customer portal tied to a published help center, and unified contacts with CRM sync together support self-service deflection and agent-facing customer context.	86The product combines a native help center with customer and order context beside conversations, which supports self-service and assisted service, and the main boundary is that help-center publishing is blocked during the free trial.
Integrations, security, and governance	81Native integrations, REST API, webhooks, Plugin API, SSO, SCIM, custom roles, and audit logs support governance around connected workflows, but voice still depends on external integrations and some capabilities are plan-specific.	80The product includes app integrations, a REST API, HTTP integrations, roles, SSO, and audit logs, which supports integration governance, and the boundary is that the facts do not establish sync depth or operational reliability across every integration.
Reporting and service quality	76Reporting spans basic, advanced, and custom analytics by edition, while Smart QA and Smart CSAT remain add-on or Enterprise-included, so service-quality measurement depth rises mainly with plan tier.	83The product includes support reports, custom dashboards, CSAT, SLA, and revenue statistics, which supports service-quality tracking, and the boundary is that the facts do not define every metric calculation or reporting filter.
Usability, vendor support, and total cost	70The 14-day Professional-feature trial without a credit card helps evaluation, but published numeric pricing is tied to annual billing, add-ons can increase cost, and paid onboarding applies to contracts over USD 25,000.	71The product has a low starting price and a seven-day free trial without a credit card, but ticket-volume pricing, overages, and separately billed AI Agent, Voice, and SMS options can raise total cost as usage grows.
Full profile	Full profile	Full profile

Comparison summary

Most material score differences

These are the stored dimension rationales returned with each score. They explain the buyer conditions behind the gap without speculating about hidden model reasoning.

Reporting and service quality

7 pts

Front · 76/100: Reporting spans basic, advanced, and custom analytics by edition, while Smart QA and Smart CSAT remain add-on or Enterprise-included, so service-quality measurement depth rises mainly with plan tier.
Gorgias · 83/100: The product includes support reports, custom dashboards, CSAT, SLA, and revenue statistics, which supports service-quality tracking, and the boundary is that the facts do not define every metric calculation or reporting filter.

Self-service and customer context

5 pts

Front · 81/100: Knowledge on every current plan, a Professional/Enterprise customer portal tied to a published help center, and unified contacts with CRM sync together support self-service deflection and agent-facing customer context.
Gorgias · 86/100: The product combines a native help center with customer and order context beside conversations, which supports self-service and assisted service, and the main boundary is that help-center publishing is blocked during the free trial.

Routing and service-level control

4 pts

Front · 80/100: Teams can configure service-time goals and account-based routing, but complex routing setups are restricted by the rule limits of 10 on Starter and 20 on Professional.
Gorgias · 84/100: Rules can assign tickets to teams and auto-assignment can distribute work by priority, age, and workload capacity, complemented by first-response and resolution SLAs with channel policies for service-level control.

Research basis

This page uses stored product facts, official evidence, and category scoring rationales. It is not an account-based hands-on test, and third-party user ratings are not folded into the category buying score.

Front: Fact confidence: 99% · Fact checked: 2026-08-10
Gorgias: Fact confidence: 99% · Fact checked: 2026-08-10