Same-subcategory comparison

FreshsalesvsOdoo CRM

Compare buyer fit, pricing, capability depth, and purchase constraints within one buying category. A higher score is not a universal winner.

Comparison summary

How to choose

These conclusions apply to this subcategory and the buyer conditions shown here. They do not make one product universally better.

Freshsales

Consider when

Small sales teams needing a permanent free CRM for up to three users
Teams that need contact, account, deal, activity, and pipeline management

Check before choosing

Buyers seeking a unified sales-and-marketing product rather than standalone sales CRM
Teams requiring a public month-to-month paid price

Full profile

Odoo CRM

Consider when

Small teams that can use CRM as their only selected Odoo app and want a permanent free option
Sales teams managing leads, opportunities, pipeline stages, meetings, and next activities

Check before choosing

Buyers seeking a CRM-only paid subscription without a broader all-app suite
Teams that require separately priced implementation, lead generation, contact-autocomplete, or custom-code maintenance to be included in base subscription cost

Full profile

Comparison summary

Most material score differences

These are the stored dimension rationales returned with each score. They explain the buyer conditions behind the gap without speculating about hidden model reasoning.

Sales reporting and forecasting

18 pts

Freshsales · 64/100: Sales trends analytics on the Free plan and Freddy AI deal insights provide directional performance and risk visibility, yet dedicated forecasting packages and edition-specific report depth are not publicly detailed.
Odoo CRM · 82/100: Odoo CRM includes pipeline analysis, expected-revenue reporting, and forecast reporting, and forecasts are based on opportunity expected revenue and probability, which gives sales teams a clear forecasting foundation even though the facts do not establish deeper custom analytics.

Activity management quality

15 pts

Freshsales · 65/100: The CRM includes contextual engagement and sales workflow support, which can help reps manage day-to-day activity around deals, but the supplied facts do not show a detailed activity management matrix or advanced task controls.
Odoo CRM · 80/100: Scheduling for calls, meetings, mailings, quotations, and next activities plus activity plans for repeatable follow-up sequences gives reps structured cadence tools that keep sales actions organized across opportunities.

Customization and scalability

12 pts

Freshsales · 58/100: The Free plan includes up to 5 custom fields per module, which shows some configurability, but the public facts do not provide a complete view of deeper customization or scale controls across paid editions.
Odoo CRM · 70/100: Customization and scaling improve on the Custom plan through Odoo Studio, multi-company administration, external API access, and deployment choices on Odoo Online, Odoo.sh, or on-premise, but those capabilities are not included on Standard and the facts do not show broader advanced development scope.

Dimension	Freshsales	Odoo CRM
Category buying score	68	75Higher category-fit score
Rank	#16	#13
Context	Sales & CRM / CRM Software	Sales & CRM / CRM Software
Pricing and trial	Freshsales offers Free, Growth, Pro, and Enterprise editions. The public United States pricing view lists Growth at $9, Pro at $39, and Enterprise at $59 per user per month, billed annually. Buyers can purchase through self-service checkout and select billing frequency and currency during purchase.	Odoo CRM is available at no charge when CRM is the single selected app in One App Free. Standard and Custom include CRM alongside all Odoo apps and are priced per paying backend user per month. Standard is limited to Odoo Online; Custom adds Odoo Studio, multi-company, external API access, and Odoo.sh or on-premise de…
Best for	Small sales teams needing a permanent free CRM for up to three users Teams that need contact, account, deal, activity, and pipeline management Sales organizations seeking AI-assisted lead prioritization, email creation, and deal insights	Small teams that can use CRM as their only selected Odoo app and want a permanent free option Sales teams managing leads, opportunities, pipeline stages, meetings, and next activities Revenue teams that need pipeline reporting, expected-revenue analysis, and forecasts
Not for	Buyers seeking a unified sales-and-marketing product rather than standalone sales CRM Teams requiring a public month-to-month paid price Organizations that need verified public details for advanced plan-by-plan capability, security, or contract comparisons before purchase	Buyers seeking a CRM-only paid subscription without a broader all-app suite Teams that require separately priced implementation, lead generation, contact-autocomplete, or custom-code maintenance to be included in base subscription cost Standard-plan buyers that require Studio, multi-company, external API, Odoo.sh, or on-premise deployment
Source check	88/100	88/100
Key features	Contact, account, and deal management Lead capture, qualification, routing, and tracking Kanban views and configurable drag-and-drop sales workflows Customer 360-degree view and contextual engagement Workflow automation for repetitive sales tasks	Lead and opportunity tracking Sales pipeline management Meetings and next-activity management Predictive lead scoring Rule-based sales-team and salesperson assignment
Cons	The Free plan is limited to three users. Published paid-plan rates are shown as billed annually. Freshworks warns that downgrading can delete data associated with features not available in the lower plan.	The displayed reduced Standard and Custom prices are promotional for initial users and valid for 12 months. The visible paid subscription is for the all-app Odoo suite, not a CRM-only paid package. Odoo.sh hosting costs are excluded from the Custom subscription price.
Pipeline management depth	80Provides visual Kanban pipelines and AI-driven deal insights, though specific multi-pipeline limits or advanced routing caps per plan are not established.	85Provides structured pipeline tools including Kanban opportunity views, automated qualification workflows, conversion tracks, and predictive AI lead scoring.
Relationship data depth	74The product supports contact, account, deal management, and a customer 360-degree view, which gives a solid base for relationship records, but the supplied facts do not expose deeper account hierarchy, relationship mapping, or advanced record structure.	71Odoo CRM supports lead creation, qualification, conversion, assignment, and opportunity management, which gives the relationship record useful sales context, but the supplied facts do not establish broader contact-data depth beyond the CRM sales workflow.
Sales reporting and forecasting	64Sales trends analytics on the Free plan and Freddy AI deal insights provide directional performance and risk visibility, yet dedicated forecasting packages and edition-specific report depth are not publicly detailed.	82Odoo CRM includes pipeline analysis, expected-revenue reporting, and forecast reporting, and forecasts are based on opportunity expected revenue and probability, which gives sales teams a clear forecasting foundation even though the facts do not establish deeper custom analytics.
Workflow automation fit	74Workflow automation for repetitive sales tasks is explicitly supported, so the product can fit teams that want to reduce manual sales steps, but the supplied facts do not specify the breadth of triggers, actions, or edition-by-edition automation limits.	70Includes standard lead assignment rules and automated follow-up sequences, but more advanced custom triggers and scripts depend on the Custom plan's developer tools.
Activity management quality	65The CRM includes contextual engagement and sales workflow support, which can help reps manage day-to-day activity around deals, but the supplied facts do not show a detailed activity management matrix or advanced task controls.	80Scheduling for calls, meetings, mailings, quotations, and next activities plus activity plans for repeatable follow-up sequences gives reps structured cadence tools that keep sales actions organized across opportunities.
Customization and scalability	58The Free plan includes up to 5 custom fields per module, which shows some configurability, but the public facts do not provide a complete view of deeper customization or scale controls across paid editions.	70Customization and scaling improve on the Custom plan through Odoo Studio, multi-company administration, external API access, and deployment choices on Odoo Online, Odoo.sh, or on-premise, but those capabilities are not included on Standard and the facts do not show broader advanced development scope.
Sales ecosystem data sync	51The facts mention selected productivity integrations in the Free plan, but they do not establish a verified integration catalog, bidirectional sync behavior, or synchronization reliability for the broader sales ecosystem.	61Ensures native data continuity with other built-in Odoo applications, but external third-party ecosystem synchronization is limited by the exclusion of the external API from both the Free and Standard tiers.
Rep adoption experience	69A permanent Free plan for up to 3 users, sales email templates, and self-service checkout can lower the barrier to initial use, but the supplied facts do not establish onboarding quality, interface simplicity, or rollout effort.	70The CRM has a free one-app path with unlimited users and includes common sales actions such as next activities, quotations, calls, and meetings, which can lower entry barriers for teams already working inside Odoo, but the facts do not establish usability, onboarding effort, or day-to-day adoption outcomes.
Full profile	Full profile	Full profile

Research basis

This page uses stored product facts, official evidence, and category scoring rationales. It is not an account-based hands-on test, and third-party user ratings are not folded into the category buying score.

Freshsales: Fact confidence: 88% · Fact checked: 2026-07-26
Odoo CRM: Fact confidence: 88% · Fact checked: 2026-07-26

More tools

CRM Software

Add more tools from the same subcategory to this comparison. The page keeps up to 6 tools.

Salesforce Sales Cloud

Salesforce Sales Cloud is a sales CRM platform for managing leads, accounts, opportunities, pipelines, and sales forecasts.

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 Sales is a CRM application that helps sales teams manage customer relationships, qualify opportunities, forecast revenue, and progress deals through the sales pipeline.

HubSpot CRM

HubSpot CRM is a customer relationship management system that centralizes customer data and helps teams manage contacts, interactions, deals, activities, and sales pipelines.

NetSuite CRM

NetSuite CRM is customer relationship management software that helps sales, marketing, service, and partner teams manage customer relationships across the lifecycle.

Pipedrive

Pipedrive is a sales CRM for managing leads, contacts, deals, pipelines, and sales activities.

Oracle Sales

Oracle Sales is a cloud CRM and revenue operations application that connects sales automation, quoting, buying, order management, billing, and renewal workflows.

Zoho CRM

Zoho CRM is a customer relationship management platform for organizing customer data, tracking sales opportunities, and managing sales workflows.

Creatio CRM

Creatio CRM is an AI-native CRM platform for centralizing customer data and automating sales, marketing, service, and related customer workflows.

SugarAI

SugarAI is a CRM platform that helps B2B sales teams manage customer relationships, sales activity, pipelines, and forecasts.

#10

Vtiger CRM

Vtiger CRM is an all-in-one customer relationship management platform for managing customer data, interactions, sales processes, marketing activities, and support workflows.

#11

Copper

Copper is a relationship-focused CRM that helps teams manage contacts, leads, sales pipelines, projects, and customer communications in a Google Workspace-centered workflow.

#12

Insightly CRM

Insightly CRM is a cloud-based customer relationship management platform for organizing sales pipelines, customer data, communications, workflows, and post-sale projects.

#13

Odoo CRM

Odoo CRM is a customer relationship management application for organizing leads, tracking opportunities, coordinating sales activities, and forecasting revenue within the Odoo business software suite.

75Compared

#14