- Your reps need high-volume but one-at-a-time outbound calling with a live agent on every connection: PhoneBurner is a delay-free single-line power dialer rather than a predictive or parallel dialer.
- You want dialing, a built-in CRM, dispositions, voicemail, email follow-up, call logging, and reporting in one workflow: All three core plans include power dialing, CRM, workflow automation, custom dispositions, one-click voicemail, email sending, and analytics.
- Managers need live monitoring, whisper/barge coaching, browser softphone access, and API connectivity: Professional and Premium include softphone dialing, live monitoring and coaching, and Open API access.
- You need inbound callback handling, AI call notes, and compliant one-to-one SMS in the same platform: Premium includes advanced inbound features, transcription and AI note-taking, and SMS eligibility subject to carrier approval.
- You want optional caller-ID monitoring and remediation for owned PhoneBurner numbers: ARMOR adds carrier registration, monitoring, remediation, and analytics for every PhoneBurner-purchased number on an account.
Sales & CRM / Sales Dialer Software
PhoneBurner Review, Pricing, Pros & Cons
PhoneBurner is a sales dialer and outbound calling platform that combines power dialing with voicemail, email, SMS, lead workflows, reporting, and coaching.
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- Your workflow requires predictive or multi-line parallel dialing: PhoneBurner deliberately calls one contact at a time and keeps a live rep on every connection.
- You need outbound dialing to destinations beyond the United States and Canada: PhoneBurner states that it currently dials only US and Canadian numbers.
- Reps must run campaigns from a native iOS or Android application: PhoneBurner has no native Apple or Android mobile app and recommends desktop or laptop use.
- You need bulk SMS marketing or text blasts: PhoneBurner SMS is intended for personalized one-to-one messaging; mass texting, campaigns, and blasts are not supported use cases.
- A guaranteed public uptime commitment is mandatory at checkout: The public terms disclaim uptime guarantees unless a specific account also includes a written SLA.
- Per-user subscription with month-to-month standard pricing or lower annual-contract rates; all core plans include fair-use unlimited outbound calling, while selected messaging, numbers, reputation, and scoring services carry separate conditions or charges.
- Standard · $140 USD · per user · per month · Annual contract · discounted · billed annually · one-year commitment
- No permanent free plan. A time-limited trial is available without a credit card and includes free dialing minutes; a fixed trial duration is not stated.
Product scope
Product functionality and purchase scope
PhoneBurner is a cloud-based, single-line power dialer and sales-outreach platform with a built-in CRM, workflow automation, reporting, team management, call recording, and CRM integrations.
Product checked: Jul 28, 2026
- PhoneBurner Standard
- PhoneBurner Professional
- PhoneBurner Premium
- Built-in CRM and workflow automation
- Single-line power dialing and pause-and-preview dialing
- Plan-specific softphone, coaching, inbound, AI transcription, and SMS capabilities
- Time-limited free trial
- PhoneBurner Numbers add-on except where included with Premium
- ARMOR number-reputation add-on
- Connect Scores add-on tiers
- DNC.com separate third-party subscription
- Unpriced CRM-only data-retention arrangement
- Legacy and development-site packages
Pricing plans
PhoneBurner pricing table
Pricing checked: Jul 28, 2026
Standard, Professional, and Premium are the exact core PhoneBurner plans. Monthly prices are USD 165, USD 195, and USD 215 per user, respectively; annual-contract rates are USD 140, USD 165, and USD 183 per user/month, billed annually. Unlimited calling has no per-minute fee but remains subject to reasonable-and-ordinary-use terms and possible surcharges. Premium includes one PhoneBurner number and SMS eligibility, but SMS requires carrier approval and a separate USD 50 nonrefundable application fee; outbound SMS above 1,000 monthly segments costs USD 15 per additional 1,000. ARMOR costs USD 5 per month for every PhoneBurner-purchased number on the account. Connect Scores has separate Starter, Growth, and Scale allowances, with extra scoring capacity at USD 15 per 1,000 numbers. Prices for additional PhoneBurner numbers and the base Connect Scores tiers are not stated.
Official pricing page- $140 USD · per user · per month · Annual contract · discounted · billed annually · one-year commitment
- $165 USD · per user · per month · Monthly service · billed monthly · month-to-month
- Call recording storage: 30 days; recording retention.
- Monthly contact import limit: 10000 contacts; per month.
- $165 USD · per user · per month · Annual contract · discounted · billed annually · one-year commitment
- $195 USD · per user · per month · Monthly service · billed monthly · month-to-month
- Call recording storage: 90 days; recording retention.
- Monthly contact import limit: 20000 contacts; per month.
- $183 USD · per user · per month · Annual contract · discounted · billed annually · one-year commitment
- $215 USD · per user · per month · Monthly service · billed monthly · month-to-month
- Call recording storage: Unlimited; recording retention.
- Monthly contact import limit: 50000 contacts; per month.
- Monthly outbound SMS allowance: 1000 message segments; calendar month; A2P 10DLC registration and carrier approval required.
- Inbound SMS allowance: Unlimited; A2P 10DLC registration and carrier approval required.
- SMS compliance application: USD 50, nonrefundable; required to apply for SMS registration; payment does not guarantee carrier approval.
Plan upgrade triggers
Verified plan boundaries that can change the required edition.
Upgrade for browser softphone dialing, Krisp noise cancellation, live call monitoring and coaching, Open API access, 90-day recording retention, or 20,000 monthly contact imports.
Supporting pricing evidenceUpgrade for a bundled PhoneBurner number, advanced inbound handling, AI transcription and note-taking, SMS eligibility, unlimited recording retention, or 50,000 monthly contact imports.
Supporting pricing evidenceLicense cost scenarios
Adjust the license quantity to compare public recurring rates across the available plans.
License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.
Usage cost scenarios
Enter usage in the same unit and period as the published plan allowance.
This calculation compares usage with the published allowance on the same unit and period basis. It excludes taxes, negotiated terms, and unverified packaging conditions.
Product scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
ARMOR costs USD 5 monthly for every PhoneBurner-purchased number on an activated account.
This separately packaged add-on has Starter, Growth, and Scale usage allowances; core-plan eligibility and base prices are not publicly stated.
Use requires KYC approval, proof of local business presence, and PhoneBurner-purchased numbers in number pools.
The CRM is part of every core plan rather than a separate product.
Includes dispositions, voicemail, email follow-up, logging, and related post-call actions.
Calls are placed one at a time; predictive and parallel dialing are outside the product scope.
Calls, notes, and voicemail activity can log back to HubSpot.
Calling activity, notes, outcomes, and related activity can be logged in Salesforce.
Standard supports phone-based connection but not the in-browser softphone.
This is a Premium-only included capability.
The pricing page labels Numbers as an add-on and includes a PhoneBurner number in Premium; the current public price for additional numbers is not stated.
Basic callback receipt and forwarding exist in lower plans; this relation covers the complete advanced inbound suite.
The complete live coaching suite begins with Professional.
Premium provides SMS eligibility, but registration, a nonrefundable application fee, and carrier approval are required before use.
The plan matrix excludes Open API from Standard.
DNC.com is a separate subscription outside PhoneBurner; PhoneBurner's personal DNC list remains a native feature.
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated.
- Evidence confidence
- 83%
- AI claim confidence
- 97%
- Required-field evidence status
- 100%
- Evidence freshness
- 66%
- Field traceability
- 100%
- Model agreement
- 90%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 8 of 8 weighted claims have evidence links.
- 12 A1 documentary official sources and 6 A2 official product sources are linked.
- 3 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- No weighted claim is past the review window.
- No blocking evidence conflict was identified.
Single-line power dialing and pause-and-preview modes keep a live rep on every connection and suit quality-focused outbound sequences, but the absence of predictive or parallel multi-line modes caps throughput-oriented productivity.
Conditional Local Presence with owned number pools, optional Connect Scores for answer-likelihood filtering, optional ARMOR reputation monitoring, and Krisp noise cancellation on higher editions can improve reachability, yet several of these controls are add-ons or plan-gated rather than universal.
Core plans include unlimited outbound calling, custom dispositions, one-click prerecorded voicemail, email follow-up, automatic call logging, and workflow automation, which gives outbound teams substantial call-handling automation without moving to a multi-line dialer model.
Optional compliance-assisting tools like ARMOR and SMS registration are available, but the buyer retains complete legal responsibility for DNC, TCPA, and call-recording compliance.
Standard includes 30 days of call recording storage, Professional increases that to 90 days, Premium includes unlimited recording storage, and the platform also provides analytics, reports, leaderboards, and live coaching features for call review.
Basic lead distribution is included across tiers, but advanced inbound routing and in-app callback handling are restricted to the Premium plan.
The product includes a built-in CRM, contact management, sales cadences, workflow automation, and automatic call logging, and it also offers native Salesforce and HubSpot integrations for teams that want logged activity tied into an existing CRM.
Unlimited outbound calling is included without per-minute fees yet remains under reasonable-and-ordinary-use terms with possible surcharges, and the standard subscription provides no public guaranteed uptime SLA.
Public review signals
PhoneBurner’s verified public review aggregates currently span G2, TrustRadius, and SoftwareReviews.
Across the retained source pages, PhoneBurner is shown with 4.7/5 on G2 from 282 reviews, 5.8/10 on TrustRadius from 24 reviews and ratings, and 7.1/10 on SoftwareReviews from 6 reviews. Commonly reported strengths include time-saving dialing and automation, plus ease of use and support on G2 and TrustRadius; commonly reported concerns include pricing and some integration or workflow friction on G2, TrustRadius, and SoftwareReviews.
Public review signals updated: Jul 28, 2026
Commonly reported strengths
- Time-saving dialing and automation on G2, TrustRadius, and SoftwareReviews.
- Ease of use and responsive support on G2 and TrustRadius.
Commonly reported concerns
- Pricing pressure appears on G2 and SoftwareReviews.
- Integration and workflow friction appears on G2, TrustRadius, and SoftwareReviews.
- Review count
- 282 reviews
- Source context
- G2 PhoneBurner 4.7/5 from 282 reviewsExact product
- Reviews and ratings
- 24 reviews and ratings
- Source context
- TrustRadius PhoneBurner 5.8/10 from 24 reviews and ratingsExact product
Limited review signals
These ratings are retained for transparency but are not presented as representative buyer sentiment.
Insufficient sample · 6 reviews
- Review count
- 6 reviews
- Source context
- SoftwareReviews PhoneBurner 7.1/10 from 6 reviewsExact product
Marketplace app signals
Marketplace app signals
These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.
- Rating count
- 2 ratingsVery small sample — do not treat as representative
- Evaluated scope
- Add-on
PhoneBurner tag profile
- Small business
- Mid-market
- Enterprise
- Sales development
- Outbound prospecting
- Sales call coaching
- Built-in softphone
- Salesforce
- Telephony and VoIP
- HubSpot
- TCPA and Do Not Call compliance
- Call recording consent
- GDPR and CCPA customer privacy
PhoneBurner core capabilities
- Single-line power dialing and pause-and-preview dialing
- Unlimited outbound calling with no per-minute fee
- Built-in CRM, contact management, sales cadences, and workflow automation
- Custom dispositions, one-click prerecorded voicemail, email follow-up, and automatic call logging
- Call recording, analytics, reports, leaderboards, and lead distribution
- Browser softphone, Krisp noise cancellation, and Open API on Professional and Premium
Detailed strengths and purchase cautions
Why it is worth considering
- Single-line power dialing with pause-and-preview keeps a live representative on every connection, which supports quality one-at-a-time conversations rather than multi-line blasting.
- Core plans combine a built-in CRM, sales cadences, custom dispositions, one-click prerecorded voicemail, email follow-up, and automatic call logging so outbound workflow steps stay inside the dialer.
- Professional and Premium add browser softphone dialing, Krisp noise cancellation, and live monitor/whisper/barge coaching that remote managers can use without a separate telephony stack.
- Native Salesforce and HubSpot integrations allow call activity to land automatically in the systems many B2B teams already run as system of record.
What to confirm before buying
- The product is strictly a single-line power dialer, so operations that depend on predictive or parallel multi-line modes will not obtain those productivity patterns.
- Outbound dialing is limited to United States and Canada destinations, which excludes teams that must reach other countries from the same platform.
- Annual rates require a one-year commitment while month-to-month pricing is higher, so budget flexibility and discount capture are a deliberate tradeoff.
- SMS eligibility, advanced inbound routing, in-app callbacks, AI transcription, and unlimited recording retention sit on Premium and still require carrier approval plus a nonrefundable application fee for SMS.
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Jul 28, 2026
- Operational reliability: 42–60 (18-point range)
- Connection quality and answer rates: 66–80 (14-point range)
- Dialing productivity modes: 70–82 (12-point range)
PhoneBurner fits outbound sales teams that want single-line power dialing, built-in CRM and workflow automation, and team coaching options, but it is a poor match for predictive dialing, mobile-first calling, or buyers who need a standard subscription with a public uptime SLA.
- Review confidence
- 72/100
Model details
- Strengths
- Standard, Professional, and Premium all include fair-use unlimited outbound calling without per-minute charges, which supports high-volume outbound work when usage stays within reasonable-and-ordinary-use terms.
- The product combines single-line power dialing with built-in CRM, contact management, sales cadences, workflow automation, reporting, and automatic call logging, which can reduce the need to stitch together separate sales tools.
- Professional and Premium add browser softphone dialing, noise cancellation, live monitoring, and coaching, which supports remote sales managers who want to review and guide live calls in the same system.
- Premium adds advanced inbound routing, in-app callback handling, AI transcription, AI note-taking, a PhoneBurner number, and SMS eligibility, which broadens the product beyond pure outbound calling for teams that need those functions.
- Cautions
- The product is single-line rather than predictive or parallel dialing, so it does not fit organizations that want multi-line dialer throughput.
- Premium SMS requires A2P 10DLC registration, carrier approval, and a nonrefundable USD 50 application fee, and outbound SMS above 1,000 monthly segments carries additional cost.
- Local Presence depends on KYC approval and proof of business operation in the relevant areas, so caller-ID optimization is conditional rather than automatic.
- No public uptime guarantee applies in the standard subscription, so buyers that require a written SLA need a separate arrangement.
PhoneBurner is a single-line power dialer tailored for high-quality, one-at-a-time outbound prospecting, offering strong native CRM integrations and workflow automation, though teams requiring high-volume multi-line dialing, international coverage, or standard uptime SLAs must check for fit.
- Review confidence
- 71/100
Model details
- Strengths
- Every core plan includes unlimited outbound calling without per-minute charges, reducing variable billing overhead under reasonable-use terms.
- Built-in CRM automation, custom dispositions, sales cadences, and one-click prerecorded voicemail drops streamline daily representative outreach.
- Native integrations with Salesforce and HubSpot enable automatic call logging to keep system-of-record data synchronized.
- Optional connection optimization tools like ARMOR spam-label remediation and Connect Scores answer-likelihood filtering are available to help protect number reputation.
- Cautions
- The Standard plan lacks browser-based softphone dialing and live coaching, requiring users on this tier to connect via a separate physical phone line.
- Call recording retention is strictly capped on lower plans, offering only 30 days of storage on Standard and 90 days on Professional.
- Outbound SMS capabilities are locked behind the highest Premium plan and remain subject to carrier approval and a nonrefundable setup application fee.
- The platform operates strictly as a single-line power dialer, which lacks parallel or predictive dialing modes for high-volume cold-calling teams.
PhoneBurner fits US/Canada outbound teams that want single-line power dialing plus built-in CRM, cadences, and logging in one subscription, provided they select the right edition for softphone or coaching needs and accept buyer-owned compliance plus fair-use calling terms.
- Review confidence
- 71/100
Model details
- Strengths
- Single-line power dialing with pause-and-preview keeps a live representative on every connection, which supports quality one-at-a-time conversations rather than multi-line blasting.
- Core plans combine a built-in CRM, sales cadences, custom dispositions, one-click prerecorded voicemail, email follow-up, and automatic call logging so outbound workflow steps stay inside the dialer.
- Professional and Premium add browser softphone dialing, Krisp noise cancellation, and live monitor/whisper/barge coaching that remote managers can use without a separate telephony stack.
- Native Salesforce and HubSpot integrations allow call activity to land automatically in the systems many B2B teams already run as system of record.
- Cautions
- The product is strictly a single-line power dialer, so operations that depend on predictive or parallel multi-line modes will not obtain those productivity patterns.
- Outbound dialing is limited to United States and Canada destinations, which excludes teams that must reach other countries from the same platform.
- Annual rates require a one-year commitment while month-to-month pricing is higher, so budget flexibility and discount capture are a deliberate tradeoff.
- SMS eligibility, advanced inbound routing, in-app callbacks, AI transcription, and unlimited recording retention sit on Premium and still require carrier approval plus a nonrefundable application fee for SMS.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 18
- Broad product review sources
- 3
- Marketplace and app-store sources
- 1
- Editorial sources
- 0
- Latest evidence check
- Jul 28, 2026
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingNo unresolved evidence conflict is currently recorded.
View research methodologyVerified findingsNo permanent free plan. A time-limited trial is available without a credit card and includes free dialing minutes; a fixed trial duration is not stated.
- Per-user subscription with month-to-month standard pricing or lower annual-contract rates; all core plans include fair-use unlimited outbound calling, while selected messaging, numbers, reputation, and scoring services carry separate conditions or charges.
- Single-line power dialing and pause-and-preview dialing Unlimited outbound calling with no per-minute fee Built-in CRM, contact management, sales cadences, and workflow automation Custom dispositions, one-click prerecorded voicemail, email follow-up, and automatic call logging Call recording, analytics, reports, leaderboards, and lead distribution Browser softphone, Krisp noise cancellation, and Open API on Professional and Premium Live call monitoring and listen-in, whisper, and barge coaching on Professional and Premium Advanced inbound routing, in-app callback handling, AI transcription, and AI note-taking on Premium Native Salesforce and HubSpot integrations Conditional Local Presence using owned number pools Optional ARMOR number monitoring and spam-label remediation Optional Connect Scores for answer-likelihood scoring and call filtering
- USD 140 per user/month, billed annually under a one-year contract
- Standard, Professional, and Premium are the exact core PhoneBurner plans. Monthly prices are USD 165, USD 195, and USD 215 per user, respectively; annual-contract rates are USD 140, USD 165, and USD 183 per user/month, billed annually. Unlimited calling has no per-minute fee but remains subject to reasonable-and-ordinary-use terms and possible surcharges. Premium includes one PhoneBurner number and SMS eligibility, but SMS requires carrier approval and a separate USD 50 nonrefundable application fee; outbound SMS above 1,000 monthly segments costs USD 15 per additional 1,000. ARMOR costs USD 5 per month for every PhoneBurner-purchased number on the account. Connect Scores has separate Starter, Growth, and Scale allowances, with extra scoring capacity at USD 15 per 1,000 numbers. Prices for additional PhoneBurner numbers and the base Connect Scores tiers are not stated.
Verification notes and unresolved itemsThe current production pricing page was adopted as the authoritative pricing entry.
- Older official legacy and development URLs show prior amounts or packages and were excluded because the current production page presents the active Standard, Professional, and Premium ladder.
- The production pricing page was indexed and captured publicly, although direct automated opening returned a 403 response.
- USD is identified from the official dollar-denominated US commercial context.
- The site does not publicly state prices for additional PhoneBurner numbers, base Connect Scores tiers, a fixed free-trial duration, or renewal details beyond monthly service and the yearly contract.
Sources checked
PhoneBurner source links
FAQ
PhoneBurner FAQ
What does PhoneBurner cost?
Monthly prices are USD 165 for Standard, USD 195 for Professional, and USD 215 for Premium per user. Annual-contract rates are USD 140, USD 165, and USD 183 per user/month, billed annually.
Are calls charged per minute?
No. Every core plan includes unlimited outbound calling without per-minute charges, subject to PhoneBurner's reasonable-and-ordinary-use terms and possible surcharges for atypical usage.
Is there a free plan or trial?
There is no permanent free plan. A no-credit-card trial provides free dialing minutes, but a fixed duration is not stated.
Is PhoneBurner a parallel or predictive dialer?
No. PhoneBurner is a single-line power dialer that calls contacts one at a time and keeps a live representative on every connection.
Which plan includes the browser softphone and live coaching?
Professional and Premium include browser softphone dialing, Krisp noise cancellation, live call monitoring, and live coaching. Standard connects through a phone rather than the browser softphone.
How is SMS packaged and charged?
SMS is limited to Premium accounts approved for A2P 10DLC communications. An enabled account includes 1,000 outbound message segments per calendar month and unlimited inbound messages; extra outbound capacity costs USD 15 per 1,000 segments.
Is there an SMS setup fee?
Yes. Applying for SMS registration costs USD 50 and is nonrefundable even if carriers decline the application.
What is ARMOR and what does it cost?
ARMOR is an optional number-reputation service for monitoring, carrier registration, spam-label remediation, and analytics. It costs USD 5 per month for every PhoneBurner-purchased number on the account.
Popular comparisons
Common PhoneBurner comparisons
Only high-scoring and nearby tools from the same subcategory are shown, avoiding comparisons between unrelated use cases.
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