Global Tool Radar

Sales & CRM / Sales Dialer Software

Dialpad Sell Review, Pricing, Pros & Cons

Dialpad Sell is an AI-enabled sales outreach product for making outbound calls, logging conversations, coaching reps, and accelerating pipeline activity.

Research by Global Tool Radar Research SystemEvidence checked: Jul 28, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • Your team wants progressive outbound campaign dialing plus real-time AI coaching: Sell Premium combines the built-in Dialpad Dialer with live coaching, transcription, sentiment analysis, lists, calling windows, DNC, voicemail detection, and repeated-attempt controls.
  • Your team uses Salesforce for prospect audiences and outbound-call records: Sell Premium can create Dialer audiences from Salesforce data and log Dialer calls as Tasks or call-log records.
More buying conditions
  • Your reps need plan-scoped voicemail drop and Local Presence: Advanced and Premium include both capabilities, while Essentials can access them through add-on packaging.
Not for
  • You need built-in predictive dialing or a publicly fixed maximum parallel-line count: The current built-in Dialpad Dialer is documented as progressive and N:1, but the exact maximum line count and predictive mode are not established.
  • You cannot use Sell Premium, a Dialer-enabled Contact Center, or outbound calling credits for campaign dialing: All three are documented requirements for the built-in Dialpad Dialer workflow.
Pricing
  • Per-seat subscription with annual and monthly public price states; payment timing, commitment, minimum purchase, and quote terms remain unverified.
  • Essentials · $39 USD · per seat · per month · Annual price state
Free or trial access
  • A 14-day free trial is publicly stated; no permanent free Dialpad Sell edition was verified.

Product scope

Product functionality and purchase scope

Dialpad Sell is Dialpad's sales outreach product for outbound calling, sales workflows, CRM-connected activity logging, AI conversation insights, and rep coaching.

Product checked: Jul 28, 2026

Functionality reviewed
  • Dialpad Sell outbound sales calling, sales-rep workflows, AI coaching, transcription, summaries, sentiment analysis, and CRM-connected activity logging
  • Built-in Dialpad Dialer progressive campaigns for Dialpad Sell Premium users
  • Dialpad Sell integrations with CRM platforms such as Salesforce and HubSpot
Non-target functionality excluded from scoring
  • Dialpad AI Agents conversation-credit pricing
  • Dialpad Support
  • Dialpad Connect
  • AutoReach, a separately managed power and preview dialing integration
  • Professional services and custom contract terms not publicly itemized
Purchase paths

Pricing checked: Jul 28, 2026

  • Dialpad + AutoReach: AutoReach is a separately managed integration that provides power dialing and campaign management while using Dialpad as the communications endpoint. It is available to Dialpad Sell customers.

Buying attributes

Comparable purchase facts

Structured facts selected for this software category and supported by the linked public evidence.

Supported dialing modesDialpad Sell Premium
Progressive

Built-in Dialpad Dialer is available to Sell Premium users and runs through a Dialer-enabled Contact Center.

View source
Supported dialing modesAutoReach
Power, Preview

Available through the separately managed AutoReach integration; it is not the built-in Dialpad Dialer.

View source
Local presence callingDialpad Sell Essentials
Yes

Available with a separately purchased Local Presence add-on.

View source
Local presence callingDialpad Sell Advanced, Dialpad Sell Premium
Yes

Included without the separate Local Presence add-on requirement described for lower plans.

View source
Answering-machine detectionDialpad Sell Premium
Yes

Voicemail Detection is documented for campaigns run with the built-in Dialpad Dialer.

View source
Voicemail dropDialpad Sell Essentials
Yes

Available as a paid add-on.

View source
Voicemail dropDialpad Sell Advanced, Dialpad Sell Premium
Yes

Included with the plan.

View source
Automatic CRM call loggingSalesforce
Yes

Dialpad Dialer audience and outbound-call logging workflows require Dialpad Sell Premium.

View source
Call recording consent controls
Configurable announcement

Admins on all Dialpad licenses and tiers can configure greetings for U.S. inbound calls in Contact Centers, Departments, Mainlines, and Coaching Teams; this does not establish outbound Dialer consent automation.

View source
Do Not Call suppressionDialpad Sell Premium
Yes

Built-in Dialpad Dialer campaigns include DNC scrub, audit trail, agent disposition, schedules, and attempt controls.

View source
Questions to confirm before purchase
  • Public service-level agreement
  • Maximum parallel dialing lines
  • Caller ID and number reputation controls
  • Outbound calling cost model

Pricing plans

Dialpad Sell pricing table

Pricing checked: Jul 28, 2026

Official factConfidence 82%4 linked sources

Dialpad's official supporting pricing page lists Sell Essentials, Advanced, and Premium price states in USD. The canonical purchase page may vary by region and package, while payment timing, commitment, minimum seats, renewal terms, and implementation charges are not established by the reviewed public evidence.

Official pricing page
Pricing cautions
  • Public price states do not establish the complete contract: The official supporting page lists annual and monthly price states, but payment timing, commitment term, minimum seats, renewal terms, and implementation charges remain unverified.
  • Dialer calling-credit cost is not publicly quantified: Sell Premium Dialer setup requires available outbound calling credits, but the reviewed public materials do not establish the allowance or credit rate.
PlanPriceKey differencesBest for
EssentialsSupporting pricing evidence
  • $39 USD · per seat · per month · Annual price state
  • $49 USD · per seat · per month · Monthly price state
—Teams needing Dialpad Sell's foundational sales-calling and AI coaching workflow.
AdvancedSupporting pricing evidence
  • $95 USD · per seat · per month · Annual price state
  • $110 USD · per seat · per month · Monthly price state
—Teams needing included voicemail drop and Local Presence alongside sales coaching.
PremiumSupporting pricing evidence
  • $150 USD · per seat · per month · Annual price state
  • $170 USD · per seat · per month · Monthly price state
  • Dialpad Dialer: Progressive outbound dialer; Requires a Dialer-enabled Contact Center and outbound calling credits.
  • Voicemail Detection: Included; Dialpad Dialer campaigns.
  • Do Not Contact controls: Included; Dialpad Dialer campaigns.
Teams needing the built-in progressive Dialpad Dialer, campaign controls, voicemail detection, and Salesforce Dialer workflows.

Plan upgrade triggers

Verified plan boundaries that can change the required edition.

Essentials Advanced

Voicemail Drop and Local Presence move from add-on availability to included availability.

Supporting pricing evidence
Advanced Premium

The built-in progressive Dialpad Dialer, campaign controls, and Salesforce Dialer workflows require Premium.

Supporting pricing evidence
What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

Configurable inbound recording and transcription consent greetingIncluded capability

Available across Dialpad licenses for specified U.S. inbound shared-line contexts; it does not establish outbound Dialer consent automation.

Official source
Real-time sales coaching with live battle cards, sentiment analysis, and Real-Time Assist cardsIncluded capability

The exact product page presents these as Dialpad Sell sales-rep coaching tools.

Official source
HubSpot CRM data and insight synchronizationNative integration

Dialpad Sell states that it integrates with HubSpot and automatically syncs call data and insights.

HubSpot
Official source
Salesforce call logging and Dialer audience workflowsNative integration

Dialpad Sell customers can use the Salesforce integration; the Dialpad Dialer workflow specifically requires Sell Premium.

Plan: Dialpad Sell Premium: IncludedSalesforce
Official source
Built-in progressive Dialpad Dialer campaignsPlan-dependent capability

Sell Premium users can run progressive Dialer campaigns with lists, schedules, attempt controls, DNC, voicemail detection, and N:1 lines per agent; a Contact Center and outbound calling credits are required.

Plan: Dialpad Sell Premium: Included
Official source
Local Presence caller IDPlan-dependent capability

Advanced and Premium include Local Presence; lower Sell plans require an add-on license.

Plan: Dialpad Sell Essentials: Optional add-on · Dialpad Sell Advanced: Included · Dialpad Sell Premium: Included
Official source
Pre-recorded voicemail dropPlan-dependent capability

Essential availability is documented as a paid add-on; Advanced and Premium include the feature.

Plan: Dialpad Sell Essential: Optional add-on · Dialpad Sell Advanced: Included · Dialpad Sell Premium: Included
Official source
Power and preview dialing through the AutoReach integrationThird-party integration

AutoReach uses Dialpad as the communications endpoint but has separate UI and plans.

AutoReach
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
85%
AI claim confidence
83%
Required-field evidence status
100%
Evidence freshness
34%
Field traceability
100%
Model agreement
88%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 13 A1 documentary official sources and 2 A2 official product sources are linked.
  • 2 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
  • 5 weighted claims are past the review window.
  • No blocking evidence conflict was identified.
Dialing productivity modes25%
73

Sell Premium provides a built-in progressive Dialer with N:1 lines per agent, while power and preview modes are available only through the separate AutoReach integration, and no predictive mode or exact maximum line count is published.

Connection quality and answer rates15%
59

The built-in Dialer documents N:1 lines per agent and requires outbound calling credits, but the exact maximum parallel-line count and any caller-ID reputation controls are not publicly stated, which limits confidence in connection-optimization depth.

Call automation efficiency12%
76

Premium Dialer campaigns include voicemail detection and repeated-attempt rules, voicemail drop is included on Advanced and Premium, and real-time assist cards can surface guidance during live calls.

Calling compliance controls12%
73

Premium Dialer campaigns include DNC scrub with audit trail, agent disposition, schedules, and attempt controls, yet documented consent greetings cover specified U.S. inbound shared-line contexts rather than outbound Dialer automation.

Campaign, list, and agent-assignment management12%
76

The platform supports campaign lists, calling windows, time-zone rules, and repeat-attempt configurations, though running these campaign-style list workflows requires the Premium tier.

Recording, QA, and analytics12%
80

The product includes live battle cards, sentiment analysis, Real-Time Assist cards, and AI conversation insights, which supports coaching and review workflows, but the supplied facts do not establish a dedicated QA recording suite.

CRM logging workflow8%
79

Salesforce integration logs Dialer calls as Tasks or call-log records and supports Dialer audience workflows on Sell Premium, with additional CRM connections including HubSpot, Zoho, Microsoft Teams, and Google Workspace.

Operational reliability4%
46

No Sell-specific contractual SLA is verified, the public status page is stated not to form part of product terms, and Dialer usage depends on outbound calling credits whose public allowance and rate are not established.

Public review signals

Verified exact-product ratings found for Dialpad Sell on TrustRadius and Gartner Peer Insights.

Dialpad Sell’s verified public aggregates are 8.8/10 from 47 reviews and ratings on TrustRadius and 4.5/5 from 26 ratings on Gartner Peer Insights.

Public review signals updated: Jul 28, 2026

Commonly reported strengths

  • TrustRadius: reviewers commonly highlight AI transcription, call recording, and call-history/analytics utility.
  • Gartner Peer Insights: reviewers commonly point to call transcription, analytics, and AI coaching as helpful for sales workflows.

Commonly reported concerns

  • TrustRadius: reviewers note some usability and workflow drawbacks such as transfer and voicemail-drop friction.
  • Gartner Peer Insights: some reviews indicate room for improvement in overall customer-facing usability and workflow fit.
Gartner Peer Insights4.5/5
Rating count
26 ratings
Source context
Gartner Peer Insights Dialpad Sell ratingsExact product
View sourceHistory baseline established: Jul 28, 2026
TrustRadius8.8/10
Reviews and ratings
47 reviews and ratings
Source context
TrustRadius Dialpad Sell score and ratingsExact product
View sourceHistory baseline established: Jul 28, 2026
Score72
Pricing modelPer-seat subscription with annual and monthly public price states; payment timing, commitment, minimum purchase, and quote terms remain unverified.
Use caseSales call coaching, Outbound prospecting
Structured tags

Dialpad Sell tag profile

Business function
  • Sales development
Use case
  • Sales call coaching
  • Outbound prospecting
Integration ecosystem
  • Salesforce
  • HubSpot
  • Google Workspace and Gmail
Key features

Dialpad Sell core capabilities

  • Progressive Dialpad Dialer campaigns for Sell Premium
  • Static and dynamic lists, calling windows, time-zone rules, DNC, voicemail detection, and repeated attempts
  • Live battle cards, Real-Time Assist coaching cards, sentiment analysis, and AI conversation insights
  • Salesforce audience creation and outbound-call logging
  • Local Presence and prerecorded voicemail drop with plan-specific packaging
  • CRM integrations including Salesforce, HubSpot, Zoho, Microsoft Teams, and Google Workspace
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Sell Premium includes a progressive Dialpad Dialer that supports static and dynamic lists, calling windows, time-zone rules, repeated attempts, voicemail detection, and DNC scrub for structured outbound campaigns.
  • Product-level real-time assist cards, live battle cards, and sentiment analysis can guide reps during live conversations without a separate coaching tool.
  • Salesforce integration supports Dialer audience creation and automatic outbound-call logging as Tasks or call-log records when using Sell Premium Dialer workflows.
  • Local Presence and prerecorded voicemail drop are included on Advanced and Premium, lowering add-on packaging needs for those editions.
Cons

What to confirm before buying

  • Built-in progressive campaign dialing requires Sell Premium, a Dialer-enabled Contact Center, and available outbound calling credits whose allowance and rate are not publicly quantified.
  • Caller-ID health monitoring, number rotation, and spam-label remediation are not publicly documented, so answer-rate protection beyond Local Presence is not established.
  • Configurable consent greetings are documented for specified U.S. inbound shared-line contexts and do not establish outbound Dialer consent automation.
  • Listed per-seat prices do not establish payment timing, commitment term, minimum seats, renewal terms, or implementation charges.
Cross-model buying perspectives

Multi-AI review

Cross-model buying perspectives

Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.

AI assessment updated: Jul 28, 2026

Score comparisonGPTxAIGeminiRange
Dialing productivity modes82726517
Connection quality and answer rates5858602
Call automation efficiency84747014
Calling compliance controls86686521
Recording, QA, and analytics8076859
Campaign, list, and agent-assignment management7478754
CRM logging workflow84827014
Operational reliability52454012
Where models differ
  • Calling compliance controls: 65–86 (21-point range)
  • Dialing productivity modes: 65–82 (17-point range)
  • Call automation efficiency: 70–84 (14-point range)
GPTAI-assisted buyer perspective75

Dialpad Sell fits sales development teams that want progressive outbound campaigns, Salesforce logging, and built-in coaching, but Premium is the plan boundary for the Dialer workflow and it also depends on a Dialer-enabled Contact Center plus outbound calling credits.

Review confidence
75/100
Model details
Strengths
  • Premium includes the built-in progressive Dialpad Dialer with voicemail detection, DNC controls, and repeated-attempt campaign behavior for structured outbound calling.
  • The product includes live battle cards, Real-Time Assist cards, sentiment analysis, and AI conversation insights to support rep coaching during calls.
  • Salesforce integration supports creating audiences and logging Dialer calls back to Salesforce as tasks or call log records.
  • Advanced and Premium include Local Presence and voicemail drop, while Essentials can use Local Presence as an add-on and voicemail drop as a paid add-on.
Cautions
  • Built-in campaign dialing is limited to Sell Premium and requires a Dialer-enabled Contact Center plus outbound calling credits, so the calling workflow has multiple prerequisites.
  • The public materials do not establish a fixed maximum parallel-line count for the built-in Dialer, even though N:1 lines per agent are documented.
  • Public price states do not establish payment timing, commitment term, minimum seats, renewal terms, or implementation charges.
  • The documented consent-greeting controls apply to specified U.S. inbound shared-line contexts and do not establish outbound Dialer consent automation.
xAIAI-assisted buyer perspective69

Dialpad Sell fits sales teams that will run progressive outbound campaigns with real-time AI coaching and Salesforce logging, provided they accept Sell Premium plus a Dialer-enabled Contact Center and outbound calling credits whose public rate is not established.

Review confidence
69/100
Model details
Strengths
  • Sell Premium includes a progressive Dialpad Dialer that supports static and dynamic lists, calling windows, time-zone rules, repeated attempts, voicemail detection, and DNC scrub for structured outbound campaigns.
  • Product-level real-time assist cards, live battle cards, and sentiment analysis can guide reps during live conversations without a separate coaching tool.
  • Salesforce integration supports Dialer audience creation and automatic outbound-call logging as Tasks or call-log records when using Sell Premium Dialer workflows.
  • Local Presence and prerecorded voicemail drop are included on Advanced and Premium, lowering add-on packaging needs for those editions.
Cautions
  • Built-in progressive campaign dialing requires Sell Premium, a Dialer-enabled Contact Center, and available outbound calling credits whose allowance and rate are not publicly quantified.
  • Caller-ID health monitoring, number rotation, and spam-label remediation are not publicly documented, so answer-rate protection beyond Local Presence is not established.
  • Configurable consent greetings are documented for specified U.S. inbound shared-line contexts and do not establish outbound Dialer consent automation.
  • Listed per-seat prices do not establish payment timing, commitment term, minimum seats, renewal terms, or implementation charges.
GeminiAI-assisted buyer perspective66

Dialpad Sell provides progressive dialing and real-time AI coaching for sales teams, though utilizing the core dialer workflows requires committing to the highest-tier Premium plan, procuring separate outbound calling credits, and configuring a Dialer-enabled Contact Center.

Review confidence
66/100
Model details
Strengths
  • Built-in conversation intelligence features like live battle cards, Real-Time Assist cards, and sentiment analysis deliver immediate coaching guidance to sales representatives during active calls.
  • Outbound campaign compliance is supported on the Premium tier through automated Do Not Contact scrubbing, persistent schedules, attempt controls, and an audit trail.
  • Flexible packaging options allow organizations to deploy voicemail drop and Local Presence calling as included features on Advanced and Premium tiers, or as paid add-ons on the Essentials tier.
Cautions
  • The native Dialpad Dialer is restricted to the Premium plan, which ranges from $150 to $170 per seat per month depending on the billing frequency state, and does not include the cost of required outbound calling credits.
  • High-velocity dialing modes such as power dialing and preview dialing are not natively built into the core Dialpad Sell platform and require a separately managed integration with AutoReach.
  • Reputation management capabilities like caller ID health monitoring, automated number rotation, and spam-label remediation are not publicly documented in the reviewed materials.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
15
Broad product review sources
2
Marketplace and app-store sources
0
Editorial sources
0
Latest evidence check
Jul 28, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

No unresolved evidence conflict is currently recorded.

View research methodology
Verified findingsProgressive Dialpad Dialer campaigns for Sell Premium Static and dynamic lists, calling windows, time-zone rules, DNC, voicemail detection, and repeated attempts Live battle cards, Real-Time Assist coaching cards, sentiment analysis, and AI conversation insights Salesforce audience creation and outbound-call logging Local Presence and prerecorded voicemail drop with plan-specific packaging CRM integrations including Salesforce, HubSpot, Zoho, Microsoft Teams, and Google Workspace
  • A 14-day free trial is publicly stated; no permanent free Dialpad Sell edition was verified.
  • Per-seat subscription with annual and monthly public price states; payment timing, commitment, minimum purchase, and quote terms remain unverified.
  • $39 per seat per month in the annual price state; $49 in the monthly price state.
  • Dialpad's official supporting pricing page lists Sell Essentials, Advanced, and Premium price states in USD. The canonical purchase page may vary by region and package, while payment timing, commitment, minimum seats, renewal terms, and implementation charges are not established by the reviewed public evidence.
Verification notes and unresolved itemsThe canonical pricing page remains the primary purchase entry.
  • Dialpad's official supporting LLM page lists current Sell price states and a 14-day trial, but says pricing may vary and does not establish payment timing, commitment, minimum seats, renewal terms, or implementation charges.
  • Current Help Center documentation establishes that the built-in Dialpad Dialer is a progressive outbound dialer for Sell Premium and requires a Dialer-enabled Contact Center plus outbound calling credits.
  • AutoReach remains a separate integration for power and preview dialing.
Sources checked

Sources checked

Dialpad Sell source links

Dialpad StatusDialpadLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Dialpad Feature ComparisonDialpad Help CenterLevel A1Linked to 0 scored claimsChecked Jul 28, 2026
Two-Party Consent GreetingDialpad Help CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Local PresenceDialpad Help CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Setup Dialpad Dialer for Offices and Contact CentersDialpad Help CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Create and manage Dialpad Dialer campaignsDialpad Help CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Dialpad DialerDialpad Help CenterLevel A1Linked to 1 scored claimChecked Jul 28, 2026
Dialpad LLM Info PageDialpadLevel A1Linked to 4 scored claimsChecked Jul 28, 2026

FAQ

Dialpad Sell FAQ

Does Dialpad Sell have public pricing?

Yes. Dialpad's official supporting pricing page lists Essentials, Advanced, and Premium annual and monthly price states. The canonical purchase page may vary by region and package, and the reviewed evidence does not establish payment timing or contract term.

Which plan is required for the built-in Dialpad Dialer?

Dialpad Sell Premium is required. Users also need a Dialer-enabled Contact Center and available outbound calling credits.

What dialing mode does Dialpad Dialer use?

Dialpad documents its built-in Dialer as progressive with N:1 lines per agent. The exact maximum line count is not publicly stated. AutoReach separately provides power and preview dialing.

Does Dialpad Dialer include DNC and voicemail detection?

Yes. Current official documentation lists DNC scrub with audit trail and agent disposition, plus Voicemail Detection, for the Sell Premium Dialer workflow.

Is voicemail drop included?

It is included with Dialpad Sell Advanced and Premium and available as a paid add-on for Essentials.

Popular comparisons

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