Global Tool Radar

Sales & CRM / Conversation Intelligence Software

Avoma Review, Pricing, Pros & Cons

Avoma is an AI meeting and conversation intelligence platform for recording, transcription, call scoring, coaching, CRM updates, and revenue insights.

Research by Global Tool Radar Research SystemEvidence checked: Aug 7, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
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Buying snapshot

Quick buying snapshot

A compact view of who this tool fits, what it costs, and what to confirm before choosing it.

Best for
  • Automated sales-call quality review: Avoma applies AI scorecards across recorded calls and surfaces low-scoring conversations for coaching.
  • Real-time and post-call coaching in one add-on: The target combines Live Answer Assistant, coaching recommendations, performance trends, and smart tracking.
More buying conditions
  • Selective licensing for revenue users: Official trial and pricing guidance says add-ons are modular and can be assigned only where needed.
  • Established CRM, collaboration, or dialer ecosystem: Official integrations include Salesforce, HubSpot, Slack, Microsoft Teams, RingCentral, Aircall, Zoom Phone, and others.
Not for
  • A standalone Conversation Intelligence purchase is mandatory: Avoma requires customers to select an AI Meeting Assistant base plan before assigning the add-on.
  • Primary requirements are forecasting, pipeline inspection, or AI win-loss analysis: Those capabilities belong to Avoma's separate Revenue Intelligence add-on.
More buying conditions
  • The organization cannot establish a lawful recording-consent process: Conversation analysis depends on recorded calls, and Avoma states that customers remain responsible for applicable consent obligations.
Pricing
  • Per-seat paid add-on requiring an Avoma AI Meeting Assistant base plan; monthly and annually billed options are published.
  • Conversation Intelligence · $29 USD · per seat · per month · Annual · billed annually · Requires an AI Meeting Assistant base plan
Free or trial access
  • 14 days with the Organization plan and all add-ons enabled; no payment details required

Product scope

Product functionality and purchase scope

A per-seat Avoma add-on for AI-assisted sales-call scoring, coaching, real-time answer assistance, conversation-pattern analysis, smart tracking, and performance analytics.

Product checked: Aug 7, 2026

Functionality reviewed
  • AI call scoring and custom scorecards
  • AI coaching recommendations
  • Live Answer Assistant
  • Talk-pattern and topic-trend analysis
  • Smart Trackers and alerts
  • Coaching and performance dashboards
Non-target functionality excluded from scoring
  • AI Meeting Assistant base subscription
  • Revenue Intelligence add-on
  • Lead Router add-on
  • Standalone scheduling functionality
  • Pipeline forecasting and AI win-loss analysis

Pricing plans

Avoma pricing table

Pricing checked: Aug 7, 2026

Official factConfidence 98%2 linked sources

Conversation Intelligence costs $29 per seat/month when billed annually or $35 per seat/month when billed monthly. It is assigned as an optional add-on after selecting an AI Meeting Assistant base plan.

Official pricing page
Pricing cautions
  • Add-on price is not the complete per-user cost: The published $29 or $35 rate excludes the required AI Meeting Assistant base subscription.
  • Billing cycles must align: Official help documentation says add-ons follow the base plan's monthly or annual billing cycle.
  • Enterprise compliance features may require a higher base plan: HIPAA compliance, SSO, custom retention, signed DPAs, and advanced access controls are listed under the Enterprise base plan.
PlanPriceKey differencesBest for
Conversation IntelligenceSupporting pricing evidence
  • $29 USD · per seat · per month · Annual · billed annually · Requires an AI Meeting Assistant base plan
  • add-on seats can be assigned to selected users.
  • $35 USD · per seat · per month · Monthly · billed monthly · no commitment · Requires an AI Meeting Assistant base plan using the monthly billing cycle.
  • Trial access: 14 days; Organization base plan with all add-ons enabled; no payment details required.
Revenue teams that need scalable call scoring, coaching, real-time rep assistance, and conversation analytics.
License calculator

License cost scenarios

Adjust the license quantity to compare public recurring rates across the available plans.

PlanPriceMonthly equivalent12-month license-rate estimate
Conversation IntelligenceAnnual$29.00 USD / seat / month$145.00 USD$1,740.00 USD

License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.

What is included, connected, or sold separately

Product scope

What is included, connected, or sold separately

Material capabilities are separated by their verified relationship to the target product.

AI Call ScoringIncluded capability

Includes automatic scoring and custom AI scorecards.

Plan: Conversation Intelligence: Included
Official source
Live Answer AssistantIncluded capability

Provides contextual answer cards during live calls.

Plan: Conversation Intelligence: Included
Official source
Smart TrackersIncluded capability

Tracks semantic topics and phrases with configurable alerts.

Plan: Conversation Intelligence: Included
Official source
Dialer and VoIP IntegrationsNative integration

The official directory lists multiple dialers for Conversation Intelligence.

Plan: Conversation Intelligence: Not verifiedAircall, RingCentral, Zoom Phone, Dialpad and others
Official source
HubSpot IntegrationNative integration

Official integration directory identifies Conversation Intelligence support for HubSpot; base-plan availability should be checked.

Plan: Conversation Intelligence: Not verifiedHubSpot
Official source
Salesforce IntegrationNative integration

Official integration directory identifies AI Meeting Assistant and Conversation Intelligence support for Salesforce; base-plan availability should be checked.

Plan: Conversation Intelligence: Not verifiedSalesforce
Official source
Slack IntegrationNative integration

Smart Tracker alerts can be delivered through Slack; exact base-plan entitlement was not isolated.

Plan: Conversation Intelligence: Not verifiedSlack
Official source
Meeting Recording and TranscriptionSeparate product

The base plan supplies the recorded and transcribed conversations analyzed by the add-on.

Plan: Conversation Intelligence: Not applicableAvoma AI Meeting Assistant
Official source
Revenue Forecasting and Pipeline IntelligenceSeparate product

Forecasting, pipeline inspection, deal-risk scoring, and win-loss analysis are sold under a separate add-on.

Plan: Conversation Intelligence: UnavailableAvoma Revenue Intelligence
Official source
How the score is calculated

Scoring method

How the score is calculated

The score uses the category-specific buying dimensions below and their displayed weights.

This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated. Confidence percentages describe our research indicators, not the probability that a claim is true or a measured accuracy rate.

Evidence confidence
85%
AI claim confidence
97%
Required-field evidence status
100%
Evidence freshness
34%
Field traceability
100%
Model agreement
94%
Why this confidence level
  • Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
  • Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
  • 8 of 8 weighted claims have evidence links.
  • 5 A1 documentary official sources and 2 A2 official product sources are linked.
  • 1 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
  • 5 weighted claims are past the review window.
  • No blocking evidence conflict was identified.
Conversation insight quality20%
86

Automatic AI scoring, talk-pattern and topic-trend insights, Smart Trackers, and usage or ROI dashboards give managers structured conversation analytics beyond raw transcripts, with the main boundary that deeper forecasting and win-loss analysis require a different add-on.

Coaching workflow effectiveness15%
89

The supported workflow includes AI coaching recommendations, scorecards, performance dashboards, and live rep assistance, which directly supports manager review and rep coaching. The main limitation is that the workflow still sits inside an add-on layered on a base plan, so buyers should check how much coaching they want to standardize across users.

Transcription and speaker accuracy15%
72

While the platform supports live representative assistance, the underlying transcription accuracy metrics and speaker identification thresholds are not established by the provided facts.

Conversation capture coverage12%
77

The add-on provides capture capabilities but cannot function as a standalone solution, requiring an active base plan subscription to record calls.

Deal signal usefulness12%
72

Smart Trackers capture competitor and risk signals, but pipeline-level inspection, forecasting, and win-loss analyses are excluded and require the Revenue Intelligence add-on.

Privacy and recording compliance10%
68

The tool offers recording notifications and consent prompts, but legal compliance remains the customer's sole responsibility, and advanced security controls require the Enterprise base plan.

CRM and meeting workflow sync8%
74

CRM updates and fit for organizations already on supported CRM, dialer, and collaboration integrations indicate meeting outcomes can feed downstream systems, though bidirectional sync reliability, field mapping depth, and latency are not detailed at the add-on level.

Search and collaboration8%
75

Smart playlists plus email and Slack tracker alerts help teams share and route notable conversation moments, while dedicated enterprise search depth and collaboration permissions beyond those mechanisms are not fully specified.

Public review signals

Avoma has a strong, large-sample G2 rating

G2 lists Avoma at 4. 6/5 from 1,363 reviews.

Public review signals updated: Aug 7, 2026

Commonly reported strengths

  • G2 reviewers frequently value meeting capture, summaries, ease of use, and responsive support.
G24.6/5
Review count
1.4k reviews
Source context
Avoma on G2Exact product
View sourceHistory baseline established: Aug 7, 2026

Marketplace app signals

Marketplace app signals

These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.

Apple App Store3.8/5
Rating count
16 ratings
Evaluated scope
Mobile app
Storefront
United States
View source
Score78
Pricing modelPer-seat paid add-on requiring an Avoma AI Meeting Assistant base plan; monthly and annually billed options are published.
Use caseSales call coaching, Rep training and onboarding
Company sizeEnterprise, Mid-market, Small business
Structured tags

Avoma tag profile

Company size
  • Enterprise
  • Mid-market
  • Small business
Business function
  • Sales enablement teams
  • Sales leadership
  • Account executives
  • Revenue operations
Use case
  • Sales call coaching
  • Rep training and onboarding
  • Meeting transcription and analysis
  • Deal risk inspection
Integration ecosystem
  • Salesforce
  • HubSpot
  • Slack
  • Telephony and VoIP
Compliance requirement
  • Call recording consent
  • GDPR and CCPA customer privacy
  • SOC 2 or ISO 27001 security
Key features

Avoma core capabilities

  • Automatic AI call scoring
  • Custom and prebuilt AI scorecards
  • AI coaching recommendations
  • Live Answer Assistant
  • Talk-pattern and topic-trend insights
  • Smart Trackers with email and Slack alerts
Detailed strengths and purchase cautions
Pros

Why it is worth considering

  • Automates the call review workflow through custom and prebuilt AI scorecards and automated call scoring.
  • Delivers real-time support to representatives during active calls using the Live Answer Assistant feature.
  • Simplifies trend monitoring by tracking objections, competitor mentions, and risks using Smart Trackers with Slack and email alerts.
Cons

What to confirm before buying

  • Carries an incomplete starting price because the add-on requires a separately purchased AI Meeting Assistant base plan.
  • Excludes pipeline-level forecasting, pipeline inspection, and advanced win-loss analysis, which require a separate Revenue Intelligence add-on.
  • Restricts advanced security features like HIPAA compliance, single sign-on, and custom retention to the Enterprise base plan.
Cross-model buying perspectives

Multi-AI review

Cross-model buying perspectives

Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.

AI assessment updated: Aug 7, 2026

Score comparisonGPTGeminixAIRange
Conversation insight quality8885863
Coaching workflow effectiveness9090882
Transcription and speaker accuracy79706811
Conversation capture coverage84757212
Deal signal usefulness7472704
Privacy and recording compliance6668715
Search and collaboration7280748
CRM and meeting workflow sync7178737
Where models differ
  • Conversation capture coverage: 72–84 (12-point range)
  • Transcription and speaker accuracy: 68–79 (11-point range)
  • Search and collaboration: 72–80 (8-point range)
GPTAI-assisted buyer perspective78

Avoma fits teams that want conversation intelligence as a per-seat add-on on top of an AI Meeting Assistant base plan, especially when the buyer needs scoring, coaching, live rep assistance, trackers, and conversation analytics rather than standalone forecasting.

Review confidence
78/100
Model details
Strengths
  • The add-on includes automatic AI call scoring, custom and prebuilt AI scorecards, AI coaching recommendations, and Live Answer Assistant, which supports review and rep guidance in the same workflow.
  • The product includes Smart Trackers with email and Slack alerts, Smart playlists, and performance dashboards, which can help teams monitor objection themes, topics, and rep activity across conversations.
  • The trial is available for 14 days on the Organization plan with all add-ons enabled and no payment details required, which lets buyers test the add-on experience before purchase.
Cautions
  • The Conversation Intelligence add-on is not a standalone subscription and requires a separately priced AI Meeting Assistant base plan, so the buyer must evaluate the combined cost.
  • Recording-consent and privacy obligations remain the customer's responsibility, so legal workflow and internal policy checks are part of adoption.
  • Deal-risk alerts in this add-on are narrower than pipeline-level Revenue Intelligence capabilities, so buyers needing forecasting or pipeline inspection should treat this add-on as a partial fit.
GeminiAI-assisted buyer perspective77

This per-seat add-on provides capabilities for automated call scoring, coaching, and live objection assistance, but it requires a separate AI Meeting Assistant base plan and places compliance ownership on the buyer.

Review confidence
77/100
Model details
Strengths
  • Automates the call review workflow through custom and prebuilt AI scorecards and automated call scoring.
  • Delivers real-time support to representatives during active calls using the Live Answer Assistant feature.
  • Simplifies trend monitoring by tracking objections, competitor mentions, and risks using Smart Trackers with Slack and email alerts.
Cautions
  • Carries an incomplete starting price because the add-on requires a separately purchased AI Meeting Assistant base plan.
  • Excludes pipeline-level forecasting, pipeline inspection, and advanced win-loss analysis, which require a separate Revenue Intelligence add-on.
  • Restricts advanced security features like HIPAA compliance, single sign-on, and custom retention to the Enterprise base plan.
xAIAI-assisted buyer perspective75

Avoma Conversation Intelligence suits revenue teams already buying an AI Meeting Assistant base plan that need AI scorecards, coaching workflows, live rep assistance, and tracker-based conversation signals, provided they budget the separate add-on and keep recording-consent ownership.

Review confidence
75/100
Model details
Strengths
  • Automatic AI call scoring with custom and prebuilt scorecards supports consistent, repeatable call review for enablement and managers.
  • AI coaching recommendations and the Live Answer Assistant give managers post-call guidance and reps in-meeting objection support.
  • Smart Trackers with email and Slack alerts surface semantic mentions of objections, competitors, risks, and feedback without waiting for manual review.
  • Member, scorecard, usage, and engagement dashboards concentrate performance and activity trends for coaching prioritization.
Cautions
  • Conversation Intelligence is not standalone and requires a separately priced AI Meeting Assistant base plan, so the published $29 or $35 per-seat rate is not the full per-user cost.
  • Forecasting, pipeline inspection, methodology tracking, and AI win-loss analysis sit on the separate Revenue Intelligence add-on rather than this offer.
  • Deal-risk signals available through Conversation Intelligence trackers are narrower than pipeline-level risk capabilities positioned under Revenue Intelligence.
  • Recording-consent and privacy legal compliance remain the customer’s responsibility even though notifications, acknowledgment prompts, and permission controls are configurable.

Research transparency

How this page was researched

A compact record of the evidence used, what was not tested, and which conclusions still need verification.

Official sources
7
Broad product review sources
1
Marketplace and app-store sources
1
Editorial sources
0
Latest evidence check
Aug 7, 2026
Research basis

Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.

Conflict handling

No unresolved evidence conflict is currently recorded.

View research methodology
Verified findings14 days with the Organization plan and all add-ons enabled; no payment details required
  • Per-seat paid add-on requiring an Avoma AI Meeting Assistant base plan; monthly and annually billed options are published.
  • $29 per seat/month billed annually, plus the required AI Meeting Assistant base plan
  • Conversation Intelligence costs $29 per seat/month when billed annually or $35 per seat/month when billed monthly. It is assigned as an optional add-on after selecting an AI Meeting Assistant base plan.
  • Automatic AI call scoring Custom and prebuilt AI scorecards AI coaching recommendations Live Answer Assistant Talk-pattern and topic-trend insights Smart Trackers with email and Slack alerts Smart playlists Member and scorecard performance dashboards Usage, activity, engagement, and ROI insights
Verification notes and unresolved itemsVerified against current official Avoma product, pricing, help, integration, and security pages on 2026-08-08.
  • Scope is limited to the Conversation Intelligence add-on
  • base-plan, Revenue Intelligence, Lead Router, and scheduling capabilities are included only where needed to explain prerequisites or exclusions.
  • No permanent free Conversation Intelligence plan or usage-based charge was identified.
Sources checked

Sources checked

Avoma source links

Meeting recording consent: How Avoma helps you stay compliantAvoma Help CenterLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma Security and ComplianceAvomaLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma IntegrationsAvomaLevel A2Linked to 1 scored claimChecked Aug 7, 2026
How Avoma's 14-day free trial worksAvoma Help CenterLevel A1Linked to 4 scored claimsChecked Aug 7, 2026
What is covered in the Conversation Intelligence Add-On?Avoma Help CenterLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma PricingAvomaLevel A1Linked to 5 scored claimsChecked Aug 7, 2026
Conversation Intelligence by AvomaAvomaLevel A2Linked to 1 scored claimChecked Aug 7, 2026

FAQ

Avoma FAQ

Is Avoma Conversation Intelligence a standalone plan?

No. It is an optional per-seat add-on that requires an Avoma AI Meeting Assistant base plan.

How much does the Conversation Intelligence add-on cost?

$29 per seat/month billed annually or $35 per seat/month billed monthly, excluding the required base plan.

Is there a free trial?

Yes. Avoma offers a 14-day Organization-plan trial with all add-ons enabled and no payment details required.

Can the add-on be assigned only to selected users?

Yes. Avoma describes add-ons as modular and assignable only to users who need the added capabilities.

Does Conversation Intelligence include forecasting and win-loss analysis?

No. Forecasting, pipeline inspection, deal-risk alerts, methodology tracking, and AI win-loss analysis are positioned under the separate Revenue Intelligence add-on.

What happens after the trial?

The account switches to a free Viewer role. Existing recordings, notes, and transcripts remain accessible, but new recording and transcription require a paid plan.

Does Avoma support recording-consent workflows?

Yes. It offers configurable notifications, acknowledgment prompts, and permission-based controls, while leaving legal compliance responsibility with the customer.

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