- Automated sales-call quality review: Avoma applies AI scorecards across recorded calls and surfaces low-scoring conversations for coaching.
- Real-time and post-call coaching in one add-on: The target combines Live Answer Assistant, coaching recommendations, performance trends, and smart tracking.
- Selective licensing for revenue users: Official trial and pricing guidance says add-ons are modular and can be assigned only where needed.
- Established CRM, collaboration, or dialer ecosystem: Official integrations include Salesforce, HubSpot, Slack, Microsoft Teams, RingCentral, Aircall, Zoom Phone, and others.
Sales & CRM / Conversation Intelligence Software
Avoma Review, Pricing, Pros & Cons
Avoma is an AI meeting and conversation intelligence platform for recording, transcription, call scoring, coaching, CRM updates, and revenue insights.
Research by Global Tool Radar Research SystemEvidence checked: Aug 7, 2026AI-assisted · No Global Tool Radar hands-on testView research methodology
Buying snapshot
Quick buying snapshot
A compact view of who this tool fits, what it costs, and what to confirm before choosing it.
- A standalone Conversation Intelligence purchase is mandatory: Avoma requires customers to select an AI Meeting Assistant base plan before assigning the add-on.
- Primary requirements are forecasting, pipeline inspection, or AI win-loss analysis: Those capabilities belong to Avoma's separate Revenue Intelligence add-on.
- The organization cannot establish a lawful recording-consent process: Conversation analysis depends on recorded calls, and Avoma states that customers remain responsible for applicable consent obligations.
- Per-seat paid add-on requiring an Avoma AI Meeting Assistant base plan; monthly and annually billed options are published.
- Conversation Intelligence · $29 USD · per seat · per month · Annual · billed annually · Requires an AI Meeting Assistant base plan
- 14 days with the Organization plan and all add-ons enabled; no payment details required
Product scope
Product functionality and purchase scope
A per-seat Avoma add-on for AI-assisted sales-call scoring, coaching, real-time answer assistance, conversation-pattern analysis, smart tracking, and performance analytics.
Product checked: Aug 7, 2026
- AI call scoring and custom scorecards
- AI coaching recommendations
- Live Answer Assistant
- Talk-pattern and topic-trend analysis
- Smart Trackers and alerts
- Coaching and performance dashboards
- AI Meeting Assistant base subscription
- Revenue Intelligence add-on
- Lead Router add-on
- Standalone scheduling functionality
- Pipeline forecasting and AI win-loss analysis
Pricing plans
Avoma pricing table
Pricing checked: Aug 7, 2026
Official factConfidence 98%2 linked sources
Conversation Intelligence costs $29 per seat/month when billed annually or $35 per seat/month when billed monthly. It is assigned as an optional add-on after selecting an AI Meeting Assistant base plan.
Official pricing pagePricing cautions
- Add-on price is not the complete per-user cost: The published $29 or $35 rate excludes the required AI Meeting Assistant base subscription.
- Billing cycles must align: Official help documentation says add-ons follow the base plan's monthly or annual billing cycle.
- Enterprise compliance features may require a higher base plan: HIPAA compliance, SSO, custom retention, signed DPAs, and advanced access controls are listed under the Enterprise base plan.
PlanPriceKey differencesBest for
Conversation IntelligenceSupporting pricing evidence
- $29 USD · per seat · per month · Annual · billed annually · Requires an AI Meeting Assistant base plan
- add-on seats can be assigned to selected users.
- $35 USD · per seat · per month · Monthly · billed monthly · no commitment · Requires an AI Meeting Assistant base plan using the monthly billing cycle.
- Trial access: 14 days; Organization base plan with all add-ons enabled; no payment details required.
License calculator
License cost scenarios
Adjust the license quantity to compare public recurring rates across the available plans.
PlanPriceMonthly equivalent12-month license-rate estimate
Conversation IntelligenceAnnual$29.00 USD / seat / month$145.00 USD$1,740.00 USD
License-rate calculation only. It excludes implementation, migration, training, support, taxes, add-ons, usage charges, and negotiated discounts unless they are explicitly included in the displayed public rate.
Product scope
What is included, connected, or sold separately
Material capabilities are separated by their verified relationship to the target product.
AI Call ScoringIncluded capability
Includes automatic scoring and custom AI scorecards.
Plan: Conversation Intelligence: Included
Live Answer AssistantIncluded capability
Provides contextual answer cards during live calls.
Plan: Conversation Intelligence: Included
Smart TrackersIncluded capability
Tracks semantic topics and phrases with configurable alerts.
Plan: Conversation Intelligence: Included
Dialer and VoIP IntegrationsNative integration
The official directory lists multiple dialers for Conversation Intelligence.
Plan: Conversation Intelligence: Not verifiedAircall, RingCentral, Zoom Phone, Dialpad and others
HubSpot IntegrationNative integration
Official integration directory identifies Conversation Intelligence support for HubSpot; base-plan availability should be checked.
Plan: Conversation Intelligence: Not verifiedHubSpot
Salesforce IntegrationNative integration
Official integration directory identifies AI Meeting Assistant and Conversation Intelligence support for Salesforce; base-plan availability should be checked.
Plan: Conversation Intelligence: Not verifiedSalesforce
Slack IntegrationNative integration
Smart Tracker alerts can be delivered through Slack; exact base-plan entitlement was not isolated.
Plan: Conversation Intelligence: Not verifiedSlack
Meeting Recording and TranscriptionSeparate product
The base plan supplies the recorded and transcribed conversations analyzed by the add-on.
Plan: Conversation Intelligence: Not applicableAvoma AI Meeting Assistant
Revenue Forecasting and Pipeline IntelligenceSeparate product
Forecasting, pipeline inspection, deal-risk scoring, and win-loss analysis are sold under a separate add-on.
Plan: Conversation Intelligence: UnavailableAvoma Revenue Intelligence
Scoring method
How the score is calculated
The score uses the category-specific buying dimensions below and their displayed weights.
This page is based on public product information, official sources, structured feature data, and multi-model AI evaluation. It is not a hands-on lab test unless explicitly stated.
- Evidence confidence
- 85%
- AI claim confidence
- 97%
- Required-field evidence status
- 100%
- Evidence freshness
- 88%
- Field traceability
- 100%
- Model agreement
- 94%
Why this confidence level
- Evidence confidence uses source level and claim-to-source support; AI claim confidence is shown separately.
- Required-field evidence status measures whether weighted required claims have evidence links; it does not mean every product behavior was independently verified.
- 8 of 8 weighted claims have evidence links.
- 5 A1 documentary official sources and 2 A2 official product sources are linked.
- 1 independent review sources are retained, including 0 professional sources with an explicit hands-on method.
- No weighted claim is past the review window.
- No blocking evidence conflict was identified.
Conversation insight quality20%
86Automatic AI scoring, talk-pattern and topic-trend insights, Smart Trackers, and usage or ROI dashboards give managers structured conversation analytics beyond raw transcripts, with the main boundary that deeper forecasting and win-loss analysis require a different add-on.
Coaching workflow effectiveness15%
89The supported workflow includes AI coaching recommendations, scorecards, performance dashboards, and live rep assistance, which directly supports manager review and rep coaching. The main limitation is that the workflow still sits inside an add-on layered on a base plan, so buyers should check how much coaching they want to standardize across users.
Transcription and speaker accuracy15%
72While the platform supports live representative assistance, the underlying transcription accuracy metrics and speaker identification thresholds are not established by the provided facts.
Conversation capture coverage12%
77The add-on provides capture capabilities but cannot function as a standalone solution, requiring an active base plan subscription to record calls.
Deal signal usefulness12%
72Smart Trackers capture competitor and risk signals, but pipeline-level inspection, forecasting, and win-loss analyses are excluded and require the Revenue Intelligence add-on.
Privacy and recording compliance10%
68The tool offers recording notifications and consent prompts, but legal compliance remains the customer's sole responsibility, and advanced security controls require the Enterprise base plan.
CRM and meeting workflow sync8%
74CRM updates and fit for organizations already on supported CRM, dialer, and collaboration integrations indicate meeting outcomes can feed downstream systems, though bidirectional sync reliability, field mapping depth, and latency are not detailed at the add-on level.
Search and collaboration8%
75Smart playlists plus email and Slack tracker alerts help teams share and route notable conversation moments, while dedicated enterprise search depth and collaboration permissions beyond those mechanisms are not fully specified.
Public review signals
Avoma has a strong, large-sample G2 rating
G2 lists Avoma at 4. 6/5 from 1,363 reviews.
Public review signals updated: Aug 7, 2026
Commonly reported strengths
- G2 reviewers frequently value meeting capture, summaries, ease of use, and responsive support.
G24.6/5
- Review count
- 1.4k reviews
- Source context
- Avoma on G2Exact product
Marketplace app signals
Marketplace app signals
These source-reported ratings describe a specific marketplace listing, integration, mobile app, or add-on. They do not automatically represent the complete software product.
Apple App Store3.8/5
- Rating count
- 16 ratings
- Evaluated scope
- Mobile app
- Storefront
- United States
Avoma tag profile
Company size
- Enterprise
- Mid-market
- Small business
Business function
- Sales enablement teams
- Sales leadership
- Account executives
- Revenue operations
Use case
- Sales call coaching
- Rep training and onboarding
- Meeting transcription and analysis
- Deal risk inspection
Integration ecosystem
- Salesforce
- HubSpot
- Slack
- Telephony and VoIP
Compliance requirement
- Call recording consent
- GDPR and CCPA customer privacy
- SOC 2 or ISO 27001 security
Avoma core capabilities
- Automatic AI call scoring
- Custom and prebuilt AI scorecards
- AI coaching recommendations
- Live Answer Assistant
- Talk-pattern and topic-trend insights
- Smart Trackers with email and Slack alerts
Detailed strengths and purchase cautions
Why it is worth considering
- Automates the call review workflow through custom and prebuilt AI scorecards and automated call scoring.
- Delivers real-time support to representatives during active calls using the Live Answer Assistant feature.
- Simplifies trend monitoring by tracking objections, competitor mentions, and risks using Smart Trackers with Slack and email alerts.
What to confirm before buying
- Carries an incomplete starting price because the add-on requires a separately purchased AI Meeting Assistant base plan.
- Excludes pipeline-level forecasting, pipeline inspection, and advanced win-loss analysis, which require a separate Revenue Intelligence add-on.
- Restricts advanced security features like HIPAA compliance, single sign-on, and custom retention to the Enterprise base plan.
Multi-AI review
Cross-model buying perspectives
Multiple AI models assess this tool against the same buying criteria, so you can compare scores, confidence, fit, cautions, and final views.
AI assessment updated: Aug 7, 2026
Score comparisonGPTGeminixAIRange
Conversation insight quality8885863
Coaching workflow effectiveness9090882
Transcription and speaker accuracy79706811
Conversation capture coverage84757212
Deal signal usefulness7472704
Privacy and recording compliance6668715
Search and collaboration7280748
CRM and meeting workflow sync7178737
- Conversation capture coverage: 72–84 (12-point range)
- Transcription and speaker accuracy: 68–79 (11-point range)
- Search and collaboration: 72–80 (8-point range)
GPTAI-assisted buyer perspective78
Avoma fits teams that want conversation intelligence as a per-seat add-on on top of an AI Meeting Assistant base plan, especially when the buyer needs scoring, coaching, live rep assistance, trackers, and conversation analytics rather than standalone forecasting.
- Review confidence
- 78/100
Model details
- Strengths
- The add-on includes automatic AI call scoring, custom and prebuilt AI scorecards, AI coaching recommendations, and Live Answer Assistant, which supports review and rep guidance in the same workflow.
- The product includes Smart Trackers with email and Slack alerts, Smart playlists, and performance dashboards, which can help teams monitor objection themes, topics, and rep activity across conversations.
- The trial is available for 14 days on the Organization plan with all add-ons enabled and no payment details required, which lets buyers test the add-on experience before purchase.
- Cautions
- The Conversation Intelligence add-on is not a standalone subscription and requires a separately priced AI Meeting Assistant base plan, so the buyer must evaluate the combined cost.
- Recording-consent and privacy obligations remain the customer's responsibility, so legal workflow and internal policy checks are part of adoption.
- Deal-risk alerts in this add-on are narrower than pipeline-level Revenue Intelligence capabilities, so buyers needing forecasting or pipeline inspection should treat this add-on as a partial fit.
GeminiAI-assisted buyer perspective77
This per-seat add-on provides capabilities for automated call scoring, coaching, and live objection assistance, but it requires a separate AI Meeting Assistant base plan and places compliance ownership on the buyer.
- Review confidence
- 77/100
Model details
- Strengths
- Automates the call review workflow through custom and prebuilt AI scorecards and automated call scoring.
- Delivers real-time support to representatives during active calls using the Live Answer Assistant feature.
- Simplifies trend monitoring by tracking objections, competitor mentions, and risks using Smart Trackers with Slack and email alerts.
- Cautions
- Carries an incomplete starting price because the add-on requires a separately purchased AI Meeting Assistant base plan.
- Excludes pipeline-level forecasting, pipeline inspection, and advanced win-loss analysis, which require a separate Revenue Intelligence add-on.
- Restricts advanced security features like HIPAA compliance, single sign-on, and custom retention to the Enterprise base plan.
xAIAI-assisted buyer perspective75
Avoma Conversation Intelligence suits revenue teams already buying an AI Meeting Assistant base plan that need AI scorecards, coaching workflows, live rep assistance, and tracker-based conversation signals, provided they budget the separate add-on and keep recording-consent ownership.
- Review confidence
- 75/100
Model details
- Strengths
- Automatic AI call scoring with custom and prebuilt scorecards supports consistent, repeatable call review for enablement and managers.
- AI coaching recommendations and the Live Answer Assistant give managers post-call guidance and reps in-meeting objection support.
- Smart Trackers with email and Slack alerts surface semantic mentions of objections, competitors, risks, and feedback without waiting for manual review.
- Member, scorecard, usage, and engagement dashboards concentrate performance and activity trends for coaching prioritization.
- Cautions
- Conversation Intelligence is not standalone and requires a separately priced AI Meeting Assistant base plan, so the published $29 or $35 per-seat rate is not the full per-user cost.
- Forecasting, pipeline inspection, methodology tracking, and AI win-loss analysis sit on the separate Revenue Intelligence add-on rather than this offer.
- Deal-risk signals available through Conversation Intelligence trackers are narrower than pipeline-level risk capabilities positioned under Revenue Intelligence.
- Recording-consent and privacy legal compliance remain the customer’s responsibility even though notifications, acknowledgment prompts, and permission controls are configurable.
Research transparency
How this page was researched
A compact record of the evidence used, what was not tested, and which conclusions still need verification.
- Official sources
- 7
- Broad product review sources
- 1
- Marketplace and app-store sources
- 1
- Editorial sources
- 0
- Latest evidence check
- Aug 7, 2026
Research basis
Global Tool Radar generated this assessment from structured facts linked to public sources. No Global Tool Radar hands-on test is recorded in this page's research data. Any external hands-on assessment is identified separately and does not affect the Global Tool Radar score.
Conflict handlingNo unresolved evidence conflict is currently recorded.
View research methodologyVerified findings14 days with the Organization plan and all add-ons enabled; no payment details required
- Per-seat paid add-on requiring an Avoma AI Meeting Assistant base plan; monthly and annually billed options are published.
- $29 per seat/month billed annually, plus the required AI Meeting Assistant base plan
- Conversation Intelligence costs $29 per seat/month when billed annually or $35 per seat/month when billed monthly. It is assigned as an optional add-on after selecting an AI Meeting Assistant base plan.
- Automatic AI call scoring Custom and prebuilt AI scorecards AI coaching recommendations Live Answer Assistant Talk-pattern and topic-trend insights Smart Trackers with email and Slack alerts Smart playlists Member and scorecard performance dashboards Usage, activity, engagement, and ROI insights
Verification notes and unresolved itemsVerified against current official Avoma product, pricing, help, integration, and security pages on 2026-08-08.
- Scope is limited to the Conversation Intelligence add-on
- base-plan, Revenue Intelligence, Lead Router, and scheduling capabilities are included only where needed to explain prerequisites or exclusions.
- No permanent free Conversation Intelligence plan or usage-based charge was identified.
Sources checked
Avoma source links
Meeting recording consent: How Avoma helps you stay compliantAvoma Help CenterLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma Security and ComplianceAvomaLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma IntegrationsAvomaLevel A2Linked to 1 scored claimChecked Aug 7, 2026
How Avoma's 14-day free trial worksAvoma Help CenterLevel A1Linked to 4 scored claimsChecked Aug 7, 2026
What is covered in the Conversation Intelligence Add-On?Avoma Help CenterLevel A1Linked to 0 scored claimsChecked Aug 7, 2026
Avoma PricingAvomaLevel A1Linked to 5 scored claimsChecked Aug 7, 2026
Conversation Intelligence by AvomaAvomaLevel A2Linked to 1 scored claimChecked Aug 7, 2026
FAQ
Avoma FAQ
Is Avoma Conversation Intelligence a standalone plan?
No. It is an optional per-seat add-on that requires an Avoma AI Meeting Assistant base plan.
How much does the Conversation Intelligence add-on cost?
$29 per seat/month billed annually or $35 per seat/month billed monthly, excluding the required base plan.
Is there a free trial?
Yes. Avoma offers a 14-day Organization-plan trial with all add-ons enabled and no payment details required.
Can the add-on be assigned only to selected users?
Yes. Avoma describes add-ons as modular and assignable only to users who need the added capabilities.
Does Conversation Intelligence include forecasting and win-loss analysis?
No. Forecasting, pipeline inspection, deal-risk alerts, methodology tracking, and AI win-loss analysis are positioned under the separate Revenue Intelligence add-on.
What happens after the trial?
The account switches to a free Viewer role. Existing recordings, notes, and transcripts remain accessible, but new recording and transcription require a paid plan.
Does Avoma support recording-consent workflows?
Yes. It offers configurable notifications, acknowledgment prompts, and permission-based controls, while leaving legal compliance responsibility with the customer.
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