These are the stored dimension rationales returned with each score. They explain the buyer conditions behind the gap without speculating about hidden model reasoning.
Interaction history and context
48 pts
Sansan · 80/100
Tracks email, call, meeting, and sales histories alongside Salesforce opportunity data, but the Contact Inbox signature extraction tool is limited to Gmail and Exchange Online within Japan.
SharedContacts.com · 32/100
The product centers on shared labels and Google Contacts presence rather than capturing interaction history, activity timelines, or conversation context against each contact.
Contact data hygiene
44 pts
Sansan · 86/100
Automatic and manual duplicate combination together with AI-assisted and human-verified card digitization give buyers concrete tools to keep contact records consistent as volume increases.
SharedContacts.com · 42/100
Duplicate cleanup depends on each affected user performing Google Contacts’ manual merge workflow, which limits centralized hygiene control across a shared population.
Follow-up reliability
36 pts
Sansan · 68/100
Sansan supports targeted contact lists and engagement tracking, which can help teams manage follow-up, but the facts do not establish automated sequencing or a bidirectional Outlook sync, so follow-up support is useful but bounded.
SharedContacts.com · 32/100
No native follow-up tasks, reminders, or sequenced outreach controls are established, so teams cannot rely on the product itself to drive contact follow-through.
Sansan publishes no numeric price. Buyers request a tailored quote; the official pricing page identifies initial digitization, license, option, and scanner-set components. Sansan states a standard one-year term and at least 10 users, but public sources do not establish payment timing, renewal terms, or cancellation te…
SharedContacts.com has one all-features per-user subscription. The annual state is USD 2 per user/month equivalent, billed at USD 24 per user/year with full annual prepayment; the monthly state is USD 3 per user/month billed monthly. Every person who can access shared contacts needs a license, prices exclude tax, and…
Best for
Mid-market and enterprise organizations managing large volumes of business cards and contacts
Sales and marketing teams that need organization-wide relationship visibility
Teams requiring mobile card capture, contact enrichment, and a governed shared database
Google Workspace teams that need a shared, synchronized contact directory
Organizations that need permission-controlled contact-label sharing within and outside their domain
Teams that need two-way Google Contacts synchronization across users, devices, Gmail, and connected applications
Not for
Individuals and very small teams below the stated 10-user minimum
Buyers requiring public numeric pricing and self-service checkout
Organizations requiring bidirectional Outlook contact sync
Buyers seeking a permanent free edition
Organizations requiring a full sales CRM with opportunity pipelines, forecasting, or revenue reporting
Teams centered outside the Google Contacts and Google Workspace ecosystem
Source check
94/100
96/100
Key features
Company-wide business-card and contact database
AI-assisted and human-verified business-card digitization
Organization trees and relationship visibility
Automatic and manual duplicate combination
Email, call, meeting, and sales-history context
Share Google contact labels within the organization domain
Share contacts with external domains and Gmail users
Set user-level and group-level permissions for contact labels
Transfer contact ownership
Synchronize changes in both directions with Google Contacts
Administrator installation requirement
required_for_selected_features
required_for_selected_features
Contact sync direction
one_way
two_way
Contact sync frequency
scheduled
scheduled
Deletion sync behavior
Not publicly stated
Not publicly stated
Sync conflict resolution
source_wins
Not publicly stated
Cross-domain contact sharing
Not publicly stated
Yes
Duplicate contact handling
automatic_and_manual
manual
Email data access
message_content
none
Customer data used for AI training
Not publicly stated
Not publicly stated
AI disable control
Not publicly stated
Not publicly stated
AI usage or credit model
Not publicly stated
Not publicly stated
Contact export formats
CSV
Not publicly stated
Cons
Numeric pricing and total implementation cost are not publicly stated.
A minimum of 10 users and a standard one-year term are stated.
Initial digitization, optional features, scanner sets, SAML, Outlook sync, and Salesforce integration may add cost.
Each person who accesses shared contact lists needs a license, including the subscription manager.
Subscriptions require full prepayment and automatically renew for the selected monthly or annual period.
Taxes are excluded from the displayed price and vary by region.
Contact organization quality
88A company-wide business-card and contact database with organization trees and relationship visibility lets teams maintain a single governed view of accounts and people, which directly supports large-scale contact organization.
78Organizations can structure contacts using Google contact labels and sync directories via LDAP, though directory contacts remain view-only for shared users.
Interaction history and context
80Tracks email, call, meeting, and sales histories alongside Salesforce opportunity data, but the Contact Inbox signature extraction tool is limited to Gmail and Exchange Online within Japan.
32The product centers on shared labels and Google Contacts presence rather than capturing interaction history, activity timelines, or conversation context against each contact.
Contact data hygiene
86Automatic and manual duplicate combination together with AI-assisted and human-verified card digitization give buyers concrete tools to keep contact records consistent as volume increases.
42Duplicate cleanup depends on each affected user performing Google Contacts’ manual merge workflow, which limits centralized hygiene control across a shared population.
Follow-up reliability
68Sansan supports targeted contact lists and engagement tracking, which can help teams manage follow-up, but the facts do not establish automated sequencing or a bidirectional Outlook sync, so follow-up support is useful but bounded.
32No native follow-up tasks, reminders, or sequenced outreach controls are established, so teams cannot rely on the product itself to drive contact follow-through.
Search and segmentation
76Sansan’s targeted contact lists and company-oriented database support segmentation and retrieval for outreach, while CSV export gives an additional way to work with selected records; the facts do not establish full advanced search breadth beyond those functions.
59Segmentation is achieved through shared Google contact labels, but the platform does not specify any advanced search tools.
Sharing and permissions
77The shared company-wide database is designed for governed multi-user access and includes two-factor authentication, with SAML 2.0 available as a paid contract option, though fine-grained permission models are not detailed.
92User-level and group-level permissions on contact labels, internal domain sharing, external domain and Gmail sharing, and ownership transfer give precise access control for collaborative contact lists.
Import, export, and sync quality
63Sansan supports CSV contact import and export and offers optional Outlook and Salesforce integrations, but Outlook sync is one-way and every 30 minutes, so interoperability is present while synchronization depth remains limited.
85The system monitors changes in both directions with Google Contacts on an hourly or manual trigger, although continuous instant sync is not supported.
This page uses stored product facts, official evidence, and category scoring rationales. It is not an account-based hands-on test, and third-party user ratings are not folded into the category buying score.
Sansan
Fact confidence: 94% · Fact checked: 2026-07-28
SharedContacts.com
Fact confidence: 96% · Fact checked: 2026-07-28
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ContactsFlow helps organizations share, synchronize, organize, and govern business contacts across Google Workspace, mobile devices, and connected applications.